Tag Archives: remote-assist

Citrix GoToAssist Express

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

Over the past three months, I have created twelve separate videos in which I talked about GoToAssist Express by Citrix, and how it can help you grow your IT business. By not having to travel to a remote location, you’re saving yourself time and money. This extra time will allow you to take on more clients than you would have been able to otherwise.

GoToAssist Express works on both Mac OS X and Windows, so you won’t be hindered by your client’s brand choice. It only takes a moment to connect to your customer. All they have to do is click a link provided by you, and allow the software to install.

The bottom line is that if you’re looking for the best way to get things done, GoToAssist is the name of the game. It’s one of the most powerful and comprehensive tools I’ve ever used when helping others.

How to Provide Remote Support

How to Support Computers Over the Web

How to Fix Computers Via the Web

Citrix Security

Remote Tech Support Software

Remote Desktop Control Software

How to Offer Help Via Remote Assistance

Software Training

How to Get Referrals from Clients

Local Tech Support Ideas

How to Transfer a Tech Support Desktop Sharing Session

Tech Support Ethics Question

You have to spend money in order to make money. Sure, there are other remote-assistance programs that are either free or cost less than this one does. However, I guarantee that you will get what you pay for with them. GoToAssist Express pays for itself many times over in a short period of time, due to the fact that it is far superior to other offerings.

Software Training

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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

How many times have you told someone to move out of your way when you were trying to help them? Sometimes it’s just easier to do things on their computer yourself, rather than having to suffer through watching them try to figure out HOW. It’s not that you don’t want to help, it’s that you don’t have the time to wait for what may turn out to be hours at a time. We’re all busy, and we all have demands placed upon us to get more done. Using GoToAssist Express, you can help your customers much quicker… without having to wait for them to do a thing.

GoToAssist Express allows you to connect to another machine anywhere in the World – right from your own home or office. It only takes minutes to set up and get connected. Your customer will only have to click a link and follow a few easy prompts to get started. You can then get down to business, doing what it is you do the best – helping your customers.

GoToAssist Express provides you with a powerful diagnostics report with a simple click of your mouse. You don’t have to wait for your customers to figure out what version of Windows (or Mac!) they’re using. You don’t have to explain to them how to look for valuable information that you need to fix their system. It will all be at your fingertips in a matter of seconds.

Use GoToAssist Express to install software, perform updates, remove malware and much more. You can even use GoToAssist Express to SHOW your clients how to use the new piece of software they just picked up for themselves. No more having to try and walk them through it on the phone! The only thing you really can’t do using this software is to to remove physical computer parts and replace them. For that, you’ll still need to rely on a good old-fashioned house call!

If you’re in the business of helping people work on their computers, you really should consider investing in GoToAssist Express. It will pay for itself many times over within a very short period of time. You’ll save money by not having to pay for gas or other transportation to get to the client’s location. You’ll save time by not having to make the trip. You’ll even make more money since you’ll have more time – which you can use to take on even more customers.

It just makes sense to me.

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Tech Support Remote Control

Find more videos like this on Reviews, News, and How To Geeks

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

Once you have initiated a remote desktop support session, it’s usually a great tool for your business. However, many of the programs available to help you connect take a long time to get in, and are difficult to use. GoToAssist makes it simple, by providing you with a link that your client can click. Once they’ve done that, you’re pretty well already connected and ready to go. They make it seriously easy for you to get your work done, and keep your customer happy.

It really is that simple – and fast – to get started using GoToAssist. It takes only a few seconds for me to log in to my account. As soon as I log in, a link is created for me to give to the person I want to connect to. I can then send that link via an instant message, an email or even over IRC as I did for this video. Once the person clicks the link, they will be prompted to install the software. It walks them through it step-by-step, and takes only a moment or two. As soon as it is installed, GoToAssist connects the two computers together automagically! There’s nothing to configure, and no other hoops to jump through.

Using GoToAssist Express is a matter of common sense, honestly. It allows you to quickly and easily connect to the other person. It works on all platforms, so you aren’t hindered when you’re taking on new clients. Best of all, GoToAssist Express is a very powerful little tool. Use it to install updates to client machines. Diagnose problems using the comprehensive reports that the software will give you. Save yourself a whole lot of time, headaches and money by using a piece of software that will pay for itself in a matter of days.

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