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Local Tech Support Ideas

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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

I grew up in a small town, and I was able to really get to know my neighbors. You may live in a bigger city. Even if you do, the chances of you reaching out to those around you at some point are pretty high. We still need to connect with people, even if it’s via the Internet while helping them with their computer problems. It doesn’t matter if you’re using Mac OS X or Windows, there’s really only one solution, and that is GoToAssist Express.

If you’ve got a business that is based on helping people with their issues remotely, how do you want to connect with them continuously? You want to get to know everything about that person. When you get to know them for the person they are, the chances of them sticking with you as a service provider will be much greater.

Think of it this way: you walk into a large store and head to a counter. You end up becoming ticked off pretty quickly, because you have zero connection with the person who is trying to help you with whatever issue you may have. Or… you make a phone call, and have to push 124723 buttons just to find a live person. You end up fuming with frustration before you hear that live voice.

Just because we’re using the computer in our home (or office) to help others with their computers doesn’t mean that we have to lose the human aspect of it. If your business is related to helping people with their technology troubles, step back and get to know them.

Hop onto Twitter and ask your community questions. Think of starting a “customer of the week” promotion. Have an open house. Send out a newsletter and ask for feedback. There are any number of easy ways for you to reach out to those in your area, thus building your customer base at the same time you are strengthening your existing ties.

Remember this, my friends: you’re not just connecting to another machine. You’re connecting to a human being. The more you can humanize the experience of helping someone, the more you are going to grow and thrive. Who cares if someone comes along with better rates… you have that bond with your community to fall back on. That still counts for a lot in this day and age.

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