Tag Archives: desktop-connect

Citrix GoToAssist Express

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

Over the past three months, I have created twelve separate videos in which I talked about GoToAssist Express by Citrix, and how it can help you grow your IT business. By not having to travel to a remote location, you’re saving yourself time and money. This extra time will allow you to take on more clients than you would have been able to otherwise.

GoToAssist Express works on both Mac OS X and Windows, so you won’t be hindered by your client’s brand choice. It only takes a moment to connect to your customer. All they have to do is click a link provided by you, and allow the software to install.

The bottom line is that if you’re looking for the best way to get things done, GoToAssist is the name of the game. It’s one of the most powerful and comprehensive tools I’ve ever used when helping others.

How to Provide Remote Support

How to Support Computers Over the Web

How to Fix Computers Via the Web

Citrix Security

Remote Tech Support Software

Remote Desktop Control Software

How to Offer Help Via Remote Assistance

Software Training

How to Get Referrals from Clients

Local Tech Support Ideas

How to Transfer a Tech Support Desktop Sharing Session

Tech Support Ethics Question

You have to spend money in order to make money. Sure, there are other remote-assistance programs that are either free or cost less than this one does. However, I guarantee that you will get what you pay for with them. GoToAssist Express pays for itself many times over in a short period of time, due to the fact that it is far superior to other offerings.

Tech Support Remote Control

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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

Once you have initiated a remote desktop support session, it’s usually a great tool for your business. However, many of the programs available to help you connect take a long time to get in, and are difficult to use. GoToAssist makes it simple, by providing you with a link that your client can click. Once they’ve done that, you’re pretty well already connected and ready to go. They make it seriously easy for you to get your work done, and keep your customer happy.

It really is that simple – and fast – to get started using GoToAssist. It takes only a few seconds for me to log in to my account. As soon as I log in, a link is created for me to give to the person I want to connect to. I can then send that link via an instant message, an email or even over IRC as I did for this video. Once the person clicks the link, they will be prompted to install the software. It walks them through it step-by-step, and takes only a moment or two. As soon as it is installed, GoToAssist connects the two computers together automagically! There’s nothing to configure, and no other hoops to jump through.

Using GoToAssist Express is a matter of common sense, honestly. It allows you to quickly and easily connect to the other person. It works on all platforms, so you aren’t hindered when you’re taking on new clients. Best of all, GoToAssist Express is a very powerful little tool. Use it to install updates to client machines. Diagnose problems using the comprehensive reports that the software will give you. Save yourself a whole lot of time, headaches and money by using a piece of software that will pay for itself in a matter of days.

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Support Remote Computers Over the Web

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

There are several software solutions that let you connect to a client’s computer remotely. But, GoToAssist helps you connect to both OS X and Windows! It looks good, it runs well, and it’s easy to use. It’s not only easy for you, the technician, to use. It’s simple for your customer, as well. All they have to do is click a link, and you’re connected! The software is packed with features, and will let you do anything you need to do to support your client – and more!

GoToAssist allows you to keep notes on each session you do. It also includes the “report button”, as I like to call it. Okay, it’s technically called “Diagostics”. I can find out everything I need to know about the client’s system with one click. The report will show me things such as the processes running in the background, the exact operating system version they have, drivers installed, software set to run on startup, and more! You won’t find that in other remote-assist software titles!

Your client may often not have a clue about some of these things, let alone where to find the information you need. Why take the time to ask them, and then explain to them in great detail? Click one button, and have it all at your fingertips in a matter of seconds.

Yes, there are other solutions out there. But only one of them looks good, runs well, and is easy to use. That one piece of software would be GoToAssist. The features are more than plentiful, and they grow by the month! I dare you to try to find something more cool than that Diagnostics button.

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