Tag Archives: apple-store

My iPad Best Buy Adventure Was Not a Good One

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Today was a good one due to the fact that I was able to get my iPad 2. However, the events leading up to the device being placed in my hands were NOT so great. Earlier today, I uploaded a video discussing how I was waiting in line at Best Buy to get the new iPad. After waiting in line for several hours, I was informed that Best Buy wasn’t carrying the 3G model that I wanted.

This really upset me, as the company never bothered to tell people that they wouldn’t be carrying that model. Nothing was said about it on their website or in print ads. I am not sure that this is the fault of the store, though. The blame likely lies with Apple themselves, since no one was allowed to discuss inventory. This is doing a serious disservice to customers, though.

Had I known that this store wasn’t carrying the 3G model, I would have gone elsewhere – perhaps an AT&T store. After being disappointed at Best Buy, I walked across the parking lot to an AT&T store, only to find they were only given SIX total 3G units. Since so many people were in line ahead of me already by this point, I knew it was fruitless to join them.

I didn’t want to “settle” for a WiFi only model. The GPS capability in the 3G version alone is enough to have made me want that particular iPad. Also, if I happen to be traveling and (God forbid!) something happens to my iPhone (or it loses battery), I can easily switch over to the iPad for my online needs.

I went back to the Best Buy store to pick up the unit that had been secured for a friend. I called another friend – Reza – who I knew was waiting in line at another store. He indicated he got the iPad models he wanted and he was shocked that I wasn’t able to procure mine. He was kind enough to swap one of his iPad tickets for the 64GB black WiFi 3G model I wanted so that I could still have my device today. I’m beyond grateful to him for doing this.

This was the first product from Apple that I have ever waited in line for. I was upset with Best Buy due to not being forthcoming with information on what they would have in stock. I’m also disappointed in Apple for not allowing stores to give us this type of heads up.

While waiting in line at the original Best Buy, I finally get to the front of the line and was asked by the manager what I do. I explained about the video and live streaming, and indicated that I wanted the model they ended up not having. This made me angry, knowing that many hours of my time was wasted. They could have treated their customers better. Had I known this ahead of time, I would have spent more time in the Apple store line, knowing I would get the unit I wanted.

This isn’t the way to treat people, folks. People will remember things like this the next time they will make an impact on buying decisions.

Would You Camp for a Week to get the iPhone 4?

I don’t know about you, but there is no gadget I want badly enough to do what Justin is doing. I am the Great Indoorsman, after all. I must have my creature comforts! Justin, however, has set up a tent on the corner next to the Apple store in Dallas, Texas. Even though he pre-ordered his iPhone 4, he claims he is going to stay in that tent “for the fun of it.” He cites this as an adventure, and invites people to stop by and visit with him.

Some would say I am crazy, but I say I’m a very determined fan. In fact I just might be one the biggest Apple fans you will actually meet. My setup and location has everything I could need to live for a week, even in the Texas heat. Tent is packed with a sleeping gear, a chair, full ice chest of drinks and food, and the Apple staff have been very nice to me treating me like a king. LOL I also brought a extension power cord for phone charging and things that need power. There is even a portable toilet around the back of the store if needed.

Keep in mind that Friday is just beginning here in the United States, and the iPhone won’t hit the store until Wednesday. Add to that the 100+ degree heat he’ll be living outside in, and you have the makings of a miserable time. However, I have a feeling that young Justin is going to have a blast. He’s going to meet and interact with likely hundreds of people he otherwise never would have. He’s going to have experiences that he’ll remember the rest of his life.

After reading through the thread on the MacRumors forum about this, I have to say how disappointed I am in some of the people there (not that they really care). Even though I see it happen every day, it still amazes me when I see how idiotic, rude and cruel some people can be when they are able to hide behind the relative anonymity of the Internet.

Justin – rock on, dude! Be careful out there, and keep yourself healthy. We can’t wait to watch your adventure unfold.

iPhone 4 Heading to WalMart

If you want to avoid the long lines at your local Apple store when the iPhone 4 is released on June 24th, you could always head over to WalMart and grab the device instead. Older models have been available at the popular retail store in the past. However, this will be the first time that WalMart has had an Apple phone on their shelves the same day it launches.

There are also rumors that Best Buy will carry the smartphone, and employees at Radio Shack are telling customers they will be selling the iPhone that day, as well.

It’s likely that Apple recognizes how crazy it can be in their stores on launch day, and wants to help cut down on that a bit.

iTunes Tops the List of Apple’s Worst Products

British newspaper the Daily Telegraph has just published its verdict on Apple’s top ten worst products of all time. Flops such as the Puck Mouse, Apple III and the Pippin all feature, rather predictably, however the surprise comes with their number one position, the iTunes software.

“Even Apple fanboys concede that iTunes is in desperate need of an overhaul – while rival services, such as Spotify, allow users to store all their music in the cloud, iTunes users have to store their collection on a single computer hard drive. There’s no free music-streaming element, no Zune-like wireless syncing, the store’s pricing strategy has come under pressure from rivals, and the iTunes platform itself is derided by many as slow and prone to crashes.”

While it can’t be said that iTunes is without faults, it’s certainly one of Apple’s biggest successes financially and in terms of user-base. What’s your view? Has iTunes turned into a piece of bloat-ware in serious need of an overhaul, or is it an essential part of your life?

Who Wants an iPad?

The Internet has been saturated today with content about the iPad. Everywhere you look (including here on my own site), you’ll find blog posts, pictures, videos and teasers. Some of the information was educational. Some of it was funny. Some of it makes me even more anxious for my own iPad to show up on my doorstep in a few hours. Nothing that I have come across, however, has been as entertaining as Robert Scoble’s tweet stream.

Robert got into line (first in line!) at the Palo Alto Apple store Friday morning at 11:00 AM. The Apple store there doesn’t open until 9:00 AM on Saturday to start selling the iPad. Yes, folks… that is 22 total hours the man will spend in line. My first thought was that he was absolutely freaking insane. As I read the tweets floating by, though, I began to realize how truly genius of a move this was. Not only is Scoble going to be the first at that store to buy the iPad, he’s also spending some quality time with some very cool people.

Reportedly, Chatroulette creator Andrey Ternovskiy is hanging out in the line. Not only is he coming up with new ideas for his service, he agreed to finally give in and join Twitter. There are a few venture capitalists milling about. Let’s hope several locals were smart enough to brush up their business plans and join the fray.

At one point, Will Park was streaming the show live – thanks to Scoble’s generator. Sadly, though, the Po-Po came and made Robert shut down the generator. That particular tweet had me laughing so hard I nearly had a “moment” I cannot share here. Sorry, dude… that’s just funny.

The point of this post isn’t to poke fun at Scoble, even though that is admittedly fun to do. The point, my friends, is to show you that hanging out in a line for more than 20 hours in front of a building is about FAR more than a buying a device. You never know who you will run in to – or what could happen – in line at the Apple store!

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