Helping Ponzi with her MacBook Pro

Chris | Live Tech Support | Video Help | Add to iTunes – Ponzi is having trouble getting everything installed that she will need for our trip to Germany. So, of course, I had to give her a hand!

I taught Ponzi several neat little tricks, such as just dragging and dropping onto the desktop, or into the Applications folder. She is having trouble with some Widgets, as well. Now, she know the handy little shortcut of “Command + Q” to close out of the program.

Somehow, we get from installing things on the MacBook Pro to problems with her iPod. Apparently, Ponzi decided to take a shortcut to get things to watch on the plane… and downloaded TV Shows from iTunes. Of course, that didn’t go as planned… and I find out not only won’t the iPod sync, it also is making a grinding noise! Stay tuned for the next video to see that conclusion!

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