Microsoft Office Windows Installer Problem

Chris | Live Tech Support | Video Help | Add to iTunes – Poor Big John Midland. Every time he launches a Microsoft Office application the Windows Installer box comes up. Uninstalling and re-installing hasn’t helped the issue. Luckily, I have a very good idea what the problem is.

Most likely, a third party extension is causing this trouble. I asked John what version of Winows and Office he runs. He’s using Vista and Office 07. Both are still relatively new programs, and still have some bugs in them. He doesn’t recall installing anything new that would hook into Office. But that is probably the trouble here. I advised John to go through Microsoft Word and Outlook both to check active addins. Disable them one by one, and see if any of them fixes the problem. If not, then he needs to go through his programs, and uninstall or disable (one at a time again) any programs… such as Adobe Acrobat Professional… which tie into Office. I’d bet the farm that he will track down the problem through this method of madness.

John is a regular chatter on our > channel. If you’ve had this problem, and have suggestions for him, come by and talk with him!

Want to embed this video into your blog? Use this code:

Formats Available: MPEG4 Video (.mp4) Flash Video (.flv) MP3 Audio (.mp3) Microsoft Video (.avi)