Comments on: You're Not Getting A Dell http://chris.pirillo.com/youre-not-getting-a-dell/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Thu, 16 Feb 2012 20:55:00 +0000 hourly 1 http://wordpress.org/?v=3.3 By: leta kok http://chris.pirillo.com/youre-not-getting-a-dell/#comment-528691 leta kok Fri, 24 Aug 2007 22:16:03 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-528691 I have a dell laptop. The cd/dvd drive went out. I called to order a new one. They have sent me 5 which would not fit into my computer and I am now waiting for the 6th one. EVERYONE has it fixed this time. How difficult is it to look up my service tag number, see which one is in there now, and get me a new one. When this one goes, No more Dell for me. As you all know, everytime I have to call them, it is 1 hour out of my day and as of now, I haven't received any results. Any suggestions? I have a dell laptop. The cd/dvd drive went out. I called to order a new one. They have sent me 5 which would not fit into my computer and I am now waiting for the 6th one. EVERYONE has it fixed this time. How difficult is it to look up my service tag number, see which one is in there now, and get me a new one. When this one goes, No more Dell for me.
As you all know, everytime I have to call them, it is 1 hour out of my day and as of now, I haven’t received any results. Any suggestions?

]]> By: cocern http://chris.pirillo.com/youre-not-getting-a-dell/#comment-453261 cocern Tue, 03 Jul 2007 01:41:50 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-453261 i bought a dell cumputor about three months plus and i still cannot get any one to tell me when are where to call to find out how to get my rebate every noumber i called telling you that you should call that one and on and on then every mont i payed my bill insted of it decrease it increase and it is payed on time and what hapend to the award coustomer service i bought a dell cumputor about three months plus and i still cannot get any one to tell me when are where to call to find out how to get my rebate every noumber i called telling you that you should call that one and on and on then every mont i payed my bill insted of it decrease it increase and it is payed on time and what hapend to the award coustomer service

]]> By: Coleman http://chris.pirillo.com/youre-not-getting-a-dell/#comment-279151 Coleman Fri, 30 Mar 2007 22:39:36 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-279151 One of the best locations I've come across lately!!! Definately a permanent bookmark! Visit my sites, please: <a></a> One of the best locations I’ve come across lately!!! Definately a permanent bookmark! Visit my sites, please:

]]> By: Katrina http://chris.pirillo.com/youre-not-getting-a-dell/#comment-279152 Katrina Fri, 30 Mar 2007 22:39:36 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-279152 This is a wonderful page for everyone! Would you please also visit my homepage? <a></a> This is a wonderful page for everyone! Would you please also visit my homepage?

]]> By: Allen http://chris.pirillo.com/youre-not-getting-a-dell/#comment-279149 Allen Fri, 30 Mar 2007 22:39:21 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-279149 Hi there! Just couldn't resist your guestbook! Visit my sites, please: <a></a> Hi there! Just couldn’t resist your guestbook! Visit my sites, please:

]]> By: RJS http://chris.pirillo.com/youre-not-getting-a-dell/#comment-209089 RJS Thu, 22 Feb 2007 01:43:42 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-209089 I CALLED DELL TO FIND OUT WHERE MY ORDER WAS .THE GIRL GAVE ME ANOTHER NO. AFTER TRYING TO GET THROUGH FOR A HALF AND HOUR.1-800-624 -9897 HE COULD NOT HELP ME.SO HE GAVE ME ANOTHER NO. 1-800-286-3355 .IT WAS A DIRTY SEX LINE. IF THIS IS THE KIND OF HELP DELL GIVES CUSTOMERS BETTER GO TO GATEWAY. I CALLED DELL TO FIND OUT WHERE MY ORDER WAS .THE GIRL GAVE ME ANOTHER NO. AFTER TRYING TO GET THROUGH FOR A HALF AND HOUR.1-800-624 -9897 HE COULD NOT HELP ME.SO HE GAVE ME ANOTHER NO. 1-800-286-3355 .IT WAS A DIRTY SEX LINE. IF THIS IS THE KIND OF HELP DELL GIVES CUSTOMERS BETTER GO TO GATEWAY.

]]> By: veronica straus http://chris.pirillo.com/youre-not-getting-a-dell/#comment-126880 veronica straus Wed, 27 Dec 2006 17:55:55 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-126880 As I read over the previous comments, I have been there. Buying a dell is NO FUN. I have spent hours taking to people in India who can speak the language, but DO NOT UNDERSTAND IT! I too had an incorrect traking number and a invalid address. My grope is that I had been charged for a four year warranty that I specifically told them that I did not want it. Well, try to get someone in India who can understand that. All I got from financial services is that they cannot remove it. The second problem was in the printer which was ordered for $149.00. The billing came and they charded me $184.00. Then they sent me a "free" color printer for what, I don't know and no one at the time could explain it. Well, problem solved. Someone charged me too much for the printer and BECAUSE THEY COULD NOT ADJUST THE BILL, they sent a nother printer. Make sense? No, and I am overcharded for the printer and can't resolve it. I CAN NOT SPEAK TO AN AMERICAN TO GET THIS PROBLEM RESOLVED. I contacted the Corporate office in Texas and guess what, I was put in the holding line for India. What's the matter with a company that doesn't even allow their customers to talk to someone in Texas!!!!! As I read over the previous comments, I have been there.

Buying a dell is NO FUN. I have spent hours taking to people in India who can speak the language, but DO NOT UNDERSTAND IT!

I too had an incorrect traking number and a invalid address. My grope is that I had been charged for a four year warranty that I specifically told them that I did not want it. Well, try to get someone in India who can understand that. All I got from financial services is that they cannot remove it.

The second problem was in the printer which was ordered for $149.00. The billing came and they charded me $184.00. Then they sent me a “free” color printer for what, I don’t know and no one at the time could explain it.

Well, problem solved. Someone charged me too much for the printer and BECAUSE THEY COULD NOT ADJUST THE BILL, they sent a nother printer. Make sense? No, and I am overcharded for the printer and can’t resolve it.

I CAN NOT SPEAK TO AN AMERICAN TO GET THIS PROBLEM RESOLVED.

I contacted the Corporate office in Texas and guess what, I was put in the holding line for India. What’s the matter with a company that doesn’t even allow their customers to talk to someone in Texas!!!!!

]]> By: Micheal Evans http://chris.pirillo.com/youre-not-getting-a-dell/#comment-111498 Micheal Evans Thu, 14 Dec 2006 22:30:45 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-111498 Seem`s to me this company has a hard time finding people who know how to take order`s from there customer`s & turning them to the proper people or the proper people are asleep!this started with a computer offer from another company for a free comp. just sign the line for 2yrs.,it was all good until dell stepped in and just messed up everything .and what ended up happening, was after confirming my card # 5different times with there reps.and giving me a rec. date they cancelled then said I was the one who cancelled ,By this happening it put`s me in jeopardy of having to pay another comp`s. contract off. I`ve been all day trying to talk with these 2 comp`s about this situation and dell just want `s to do nothing but put me on the lines with people who cannot hardly speak english or who are on some type of downers .no future business!!!! Seem`s to me this company has a hard time finding people who know how to take order`s from there customer`s & turning them to the proper people or the proper people are asleep!this started with a computer offer from another company for a free comp. just sign the line for 2yrs.,it was all good until dell stepped in and just messed up everything .and what ended up happening, was after confirming my card # 5different times with there reps.and giving me a rec. date they cancelled then said I was the one who cancelled ,By this happening it put`s me in jeopardy of having to pay another comp`s. contract off. I`ve been all day trying to talk with these 2 comp`s about this situation and dell just want `s to do nothing but put me on the lines with people who cannot hardly speak english or who are on some type of downers .no future business!!!!

]]> By: Jean A. Domingue http://chris.pirillo.com/youre-not-getting-a-dell/#comment-30871 Jean A. Domingue Mon, 21 Aug 2006 17:09:21 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-30871 I ordered two black and one color cartridge for my Dell720 printer. The black cartridge are ok but the color is the wrong size . I opened the package up and compared it with the one I took out of the printer and I could see right away that it would not fit. I did not even try to put the cartridge in because it was much larger then the one I took out. The number on the color cartridge is Series 5, #M4646. I opened the package but did not break the seal on the cartridge. The cartridge that I was suppose to get was Kl0l7 and was changed to T0530 according to your tech that I spoke with on the phone. Now , I need to send this cartridge back to your co. and need for you to send me the correct cartridge to fit my 720 printer in a color cartridge. I have already paid for this and feel that I do not owe your co. any money at all after all it was your mistake that caused the whole problem. I can be reached at area code (252) 473-5638 any time day or night. Please respond, Thank you . Jean a. Domingue Po box 422/305 old wharf rd. Wanchese, N.C. 27981. Customer # 55811220= I ordered two black and one color cartridge for my Dell720 printer. The black cartridge are ok but the color is the wrong size . I opened the package up and compared it with the one I took out of the printer and I could see right away that it would not fit. I did not even try to put the cartridge in because it was much larger then the one I took out. The number on the color cartridge is Series 5, #M4646. I opened the package but did not break the seal on the cartridge. The cartridge that I was suppose to get was Kl0l7 and was changed to T0530 according to your tech that I spoke with on the phone. Now , I need to send this cartridge back to your co. and need for you to send me the correct cartridge to fit my 720 printer in a color cartridge. I have already paid for this and feel that I do not owe your co. any money at all after all it was your mistake that caused the whole problem. I can be reached at area code (252) 473-5638 any time day or night. Please respond, Thank you . Jean a. Domingue Po box 422/305 old wharf rd. Wanchese, N.C. 27981. Customer # 55811220=

]]> By: Kate http://chris.pirillo.com/youre-not-getting-a-dell/#comment-26631 Kate Tue, 08 Aug 2006 16:02:57 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-26631 I called Dell tech support a week ago. It took 40 minutes to explain to the rep what a Zip drive was. Finally I asked to talk with someone more knowledgeable. She assured me her supervisor "Sam" would call me within 30 minutes. Also received email from Dell assuring me my case was being followed up. Haven't heard from Sam or Dell. Finally went to CompUSA for help. I'd rather pay them to fix the problem then give another dime to Dell. My next computer will not be a Dell. I called Dell tech support a week ago. It took 40 minutes to explain to the rep what a Zip drive was. Finally I asked to talk with someone more knowledgeable. She assured me her supervisor “Sam” would call me within 30 minutes. Also received email from Dell assuring me my case was being followed up.

Haven’t heard from Sam or Dell. Finally went to CompUSA for help. I’d rather pay them to fix the problem then give another dime to Dell. My next computer will not be a Dell.

]]> By: Jean Fisher http://chris.pirillo.com/youre-not-getting-a-dell/#comment-23328 Jean Fisher Sat, 22 Jul 2006 02:52:22 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-23328 Ordered a Dell from computer store, Since I was opening a new business made them aware I need computer quickly.Rep promised would put a rush on it and that I would have it in a week. The week was up on July 18,2006. Today is July 21, 2006. When I told owner of store today that I wanted my money or my computer as promised was informed and I quote,"You ordered a custom computer, you can't get your money back, you will get it when you get it!" If you want a computer buy it on line.The store won't give me an order number, a referance number or the name of the Dell rep.This weekend I will buy a Hewlett Packard because God only knows when I will recieve my Dell. Jean Fisher RN Ordered a Dell from computer store, Since I was opening a new business made them aware I need computer quickly.Rep promised would put a rush on it and that I would have it in a week. The week was up on July 18,2006. Today is July 21, 2006. When I told owner of store today that I wanted my money or my computer as promised was informed and I quote,”You ordered a custom computer, you can’t get your money back, you will get it when you get it!” If you want a computer buy it on line.The store won’t give me an order number, a referance number or the name of the Dell rep.This weekend I will buy a Hewlett Packard because God only knows when I will recieve my Dell. Jean Fisher RN

]]> By: Anonymous http://chris.pirillo.com/youre-not-getting-a-dell/#comment-303 Anonymous Tue, 15 Jan 2002 18:06:12 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-303 the "award winning" service they brag about wasn't any time in the recent past i think. the “award winning” service they brag about wasn't any time in the recent past i think.

]]> By: Anonymous http://chris.pirillo.com/youre-not-getting-a-dell/#comment-302 Anonymous Tue, 15 Jan 2002 14:11:08 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-302 Chris, here's a journalist's trick my partner passed on to me for dealing with phone choices. Press 0 (zero) instead of any of the choices they list... that will usually get you warm body to talk to. I'm not saying that warm body will contain any brains, but it's worth a shot. Chris, here's a journalist's trick my partner passed on to me for dealing with phone choices. Press 0 (zero) instead of any of the choices they list… that will usually get you warm body to talk to. I'm not saying that warm body will contain any brains, but it's worth a shot.

]]> By: Anonymous http://chris.pirillo.com/youre-not-getting-a-dell/#comment-301 Anonymous Tue, 15 Jan 2002 05:09:32 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-301 Chris - sorry your having such a rough time rec'g/track'g your Dell. I rec'd mine 3 days before the promised delivery date, which was 10/5/01. Ever since it got here I have thoroughly enjoyed my Dell. Beautiful machine, love the display and no software problems. (Am running Win2k and work primarily w/ Office XP and Client Access when networked to employers AS400. I hope you get yours soon and enjoy it immensely. BTW, have been a lockergnome since '96. My how time flies. Chris – sorry your having such a rough time rec'g/track'g your Dell. I rec'd mine 3 days before the promised delivery date, which was 10/5/01. Ever since it got here I have thoroughly enjoyed my Dell. Beautiful machine, love the display and no software problems. (Am running Win2k and work primarily w/ Office XP and Client Access when networked to employers AS400. I hope you get yours soon and enjoy it immensely. BTW, have been a lockergnome since '96. My how time flies.

]]> By: Anonymous http://chris.pirillo.com/youre-not-getting-a-dell/#comment-300 Anonymous Tue, 15 Jan 2002 02:53:59 +0000 http://chris.pirillo.com/2002/01/15/youre-not-getting-a-dell/#comment-300 You know, after reading Robyn's (<a href="http://www.blogblogbaby.com)" rel="nofollow">http://www.blogblogbaby.com)</a> experiences lately with her Dell and the fact that the power supply won't work any more, I'm starting to wonder if I should love this Dell as much as I do. Come on baby, don't do me wrong! But yours will be new, and hopefully better, and I hope it shows up soon! You know, after reading Robyn's (http://www.blogblogbaby.com) experiences lately with her Dell and the fact that the power supply won't work any more, I'm starting to wonder if I should love this Dell as much as I do. Come on baby, don't do me wrong! But yours will be new, and hopefully better, and I hope it shows up soon!

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