You're Not Getting A Dell

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A few weeks before christmas we ordered a half-dozen desktops and monitors from Dell. The monitors arrived quickly. The desktops were taking longer. I tried the tracking system but it said my tracking number was invalid. I called Dell. Our sales rep said they were on their way. Courier assured us they would be delivered soon.
Our office was closed for Christmas week. Monday of Christmas week I was sitting in the office waiting for the courier to deliver the machines, which on Friday were promised by 5pm. On a whim I typed in our old zip code (we moved almost 2 years ago). Hmm. Dell had specified our old address as the ship-to address. I finally got the machines late on Friday.
New Years was spent configuring the machines for people starting on the 2nd.
Dell never apologised, never acknowledged my admittedly increasingly angry emails. No response to voice mail messages.

You know, after reading Robyn's (http://www.blogblogbaby.com) experiences lately with her Dell and the fact that the power supply won't work any more, I'm starting to wonder if I should love this Dell as much as I do. Come on baby, don't do me wrong! But yours will be new, and hopefully better, and I hope it shows up soon!

Chris – sorry your having such a rough time rec'g/track'g your Dell. I rec'd mine 3 days before the promised delivery date, which was 10/5/01. Ever since it got here I have thoroughly enjoyed my Dell. Beautiful machine, love the display and no software problems. (Am running Win2k and work primarily w/ Office XP and Client Access when networked to employers AS400. I hope you get yours soon and enjoy it immensely. BTW, have been a lockergnome since '96. My how time flies.

Chris, here's a journalist's trick my partner passed on to me for dealing with phone choices. Press 0 (zero) instead of any of the choices they list… that will usually get you warm body to talk to. I'm not saying that warm body will contain any brains, but it's worth a shot.

the “award winning” service they brag about wasn't any time in the recent past i think.

Ordered a Dell from computer store, Since I was opening a new business made them aware I need computer quickly.Rep promised would put a rush on it and that I would have it in a week. The week was up on July 18,2006. Today is July 21, 2006. When I told owner of store today that I wanted my money or my computer as promised was informed and I quote,”You ordered a custom computer, you can’t get your money back, you will get it when you get it!” If you want a computer buy it on line.The store won’t give me an order number, a referance number or the name of the Dell rep.This weekend I will buy a Hewlett Packard because God only knows when I will recieve my Dell. Jean Fisher RN

I called Dell tech support a week ago. It took 40 minutes to explain to the rep what a Zip drive was. Finally I asked to talk with someone more knowledgeable. She assured me her supervisor “Sam” would call me within 30 minutes. Also received email from Dell assuring me my case was being followed up.

Haven’t heard from Sam or Dell. Finally went to CompUSA for help. I’d rather pay them to fix the problem then give another dime to Dell. My next computer will not be a Dell.

I ordered two black and one color cartridge for my Dell720 printer. The black cartridge are ok but the color is the wrong size . I opened the package up and compared it with the one I took out of the printer and I could see right away that it would not fit. I did not even try to put the cartridge in because it was much larger then the one I took out. The number on the color cartridge is Series 5, #M4646. I opened the package but did not break the seal on the cartridge. The cartridge that I was suppose to get was Kl0l7 and was changed to T0530 according to your tech that I spoke with on the phone. Now , I need to send this cartridge back to your co. and need for you to send me the correct cartridge to fit my 720 printer in a color cartridge. I have already paid for this and feel that I do not owe your co. any money at all after all it was your mistake that caused the whole problem. I can be reached at area code (252) 473-5638 any time day or night. Please respond, Thank you . Jean a. Domingue Po box 422/305 old wharf rd. Wanchese, N.C. 27981. Customer # 55811220=

Seem`s to me this company has a hard time finding people who know how to take order`s from there customer`s & turning them to the proper people or the proper people are asleep!this started with a computer offer from another company for a free comp. just sign the line for 2yrs.,it was all good until dell stepped in and just messed up everything .and what ended up happening, was after confirming my card # 5different times with there reps.and giving me a rec. date they cancelled then said I was the one who cancelled ,By this happening it put`s me in jeopardy of having to pay another comp`s. contract off. I`ve been all day trying to talk with these 2 comp`s about this situation and dell just want `s to do nothing but put me on the lines with people who cannot hardly speak english or who are on some type of downers .no future business!!!!

As I read over the previous comments, I have been there.

Buying a dell is NO FUN. I have spent hours taking to people in India who can speak the language, but DO NOT UNDERSTAND IT!

I too had an incorrect traking number and a invalid address. My grope is that I had been charged for a four year warranty that I specifically told them that I did not want it. Well, try to get someone in India who can understand that. All I got from financial services is that they cannot remove it.

The second problem was in the printer which was ordered for $149.00. The billing came and they charded me $184.00. Then they sent me a “free” color printer for what, I don’t know and no one at the time could explain it.

Well, problem solved. Someone charged me too much for the printer and BECAUSE THEY COULD NOT ADJUST THE BILL, they sent a nother printer. Make sense? No, and I am overcharded for the printer and can’t resolve it.

I CAN NOT SPEAK TO AN AMERICAN TO GET THIS PROBLEM RESOLVED.

I contacted the Corporate office in Texas and guess what, I was put in the holding line for India. What’s the matter with a company that doesn’t even allow their customers to talk to someone in Texas!!!!!

I CALLED DELL TO FIND OUT WHERE MY ORDER WAS .THE GIRL GAVE ME ANOTHER NO. AFTER TRYING TO GET THROUGH FOR A HALF AND HOUR.1-800-624 -9897 HE COULD NOT HELP ME.SO HE GAVE ME ANOTHER NO. 1-800-286-3355 .IT WAS A DIRTY SEX LINE. IF THIS IS THE KIND OF HELP DELL GIVES CUSTOMERS BETTER GO TO GATEWAY.

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i bought a dell cumputor about three months plus and i still cannot get any one to tell me when are where to call to find out how to get my rebate every noumber i called telling you that you should call that one and on and on then every mont i payed my bill insted of it decrease it increase and it is payed on time and what hapend to the award coustomer service

I have a dell laptop. The cd/dvd drive went out. I called to order a new one. They have sent me 5 which would not fit into my computer and I am now waiting for the 6th one. EVERYONE has it fixed this time. How difficult is it to look up my service tag number, see which one is in there now, and get me a new one. When this one goes, No more Dell for me.
As you all know, everytime I have to call them, it is 1 hour out of my day and as of now, I haven’t received any results. Any suggestions?