I'm ready to start recommending OS X over Windows – especially for novice users. I happened to glance at Ponzi's XP desktop yesterday and saw a flood of unsanctioned pop-ups and browser toolbars. “What the…?! You're not supposed to click on anything without asking me first.” “I didn't,” she cried. It was one ugly mess, and it was only getting worse by the second. One utility spawned another; one deletion left thirteen unwanted changes in its tracks. Like a good little geek, I downloaded Spybot Search & Destroy – which turned out to be COMPLETELY INEFFECTIVE in purging her PC. I wasted a complete afternoon trying to reinstall Windows over itself; who do I bill for that time lost? I needed to find a better Spyware slapper, and remembered the new Yahoo toolbar beta. Within minutes, its co-branded cleaner did the trick and her system was completely clean (at least, from what I could see and tell). Immediately, I upgraded her to SP2 RC2 – with the new firewall. I'm not happy about this, and think someone up there in Windowsland needs to wake up.