Oh, this is a fun Friday… I've got nothing better to do than to sit around the house and wait for the phone guy to show up and install a few lines for the show. This is almost like waiting for Godot – only a lot more exciting. We should be able to start taking live callers next week, but I'm not convinced that today will be the final chapter in this volume of the ever-lengthening story.
Instead of giving us the requested 6 lines, they originally gave us 8. This had been done over a month ago, leaving us to our own devices until I called the business center and asked what was going on (as they only took care of us up to the d-mark, without installing any jacks inside). They doubled their efforts immediately – literally. For some unknown reason, the 8 lines were ordered for residential service, and this new Qwest business rep added an additional 6 – bringing the total number of phone numbers to 14. We only wanted 6, but didn't know the rep screwed up until the technician was on-site Wednesday.
The original set of 8 lines weren't going anywhere, and we needed the jacks installed properly to interface them with our call routing system. That, and we only wanted 6 lines – not 8. So, chaos ensued for the entire afternoon, as I was bounced from one department to the other. First, residential service… then business service… then residential business service (no joke). I finally landed on Kim's desk, and she helped me through this phone trauma. It was very painful, with blood and tears spilt before all was said and done.
Long story short, we'll soon have a fancy new toll-free number that you're bound to remember. Any guesses as to what that number might be?