Comments on: Vonage Sucks

By: HELP!!!!!!!!!!!!!!!!!!!!!!

HELP!!!!!!!!!!!!!!!!!!!!!! — Mon, 16 Mar 2009 16:12:20 +0000

I work for a wireless company. My customer is getting all the forward calls from the Vonage customer 9192617353. I been on the phone for 2 hours trying to get a manager to help the Rep on the phone. The rep is giving useless information on how their customer can port to another company and the 411 listing is under Bell Sth which was back in 2006 when all they have to do is remove the forward. There is no technical help.

By: Joni

Joni — Tue, 07 Oct 2008 20:43:51 +0000

I have had my phone service for about 4 months now. I have used it maybe a week and a half since June. Well in July they took a payment out of my checking account so I called to cancel it. They decided to give me 2 free months so I took it. Well i maybe used it 2 days before my internet connection started messing up again so I unplugged the modem and I went with another phone company. Today I called again to cancel and they tried to give me another 2 months free and I said I don’t need your phone service I am with someone else and there phone service is reliable and I told them not to take any money out of my account because I am not paying them anymore money. Well they took the money out of my account anyways. I am getting the money back if I have to hire an attorney. I would not recommed Vonage to anyone. Vonage will not be in business long ******** customers out of money. I was going to report them to the Better Business Bureau but they are not on there.

By: Bob Upendown

Bob Upendown — Sat, 12 Jul 2008 21:30:59 +0000

Chris, you’re such a tool. This article has a ******* vonage ad on it. LOL fool.

By: Steve

Steve — Sat, 14 Jun 2008 03:03:37 +0000

OMG someone help me.

This has been happening for a few months now. I am having a problem with Call Forwarding/SimulRing. When someone calls my Vonage number and their call forwards/simulrings to my mobile phone, their number shows up on the Caller ID as an international number. For example: if I get a call on my Vonage phone from 202-555-1234 (a local Washington number), and that call forwards/simulrings to my cell phone, the call appears on my cell phone as +20 25551234 (a number in Egypt. Yes, EGYPT.). This ONLY happens with calls forwarded from my Vonage number. It does not happen when someone calls my cell phone directly. This started happening a few months ago. It occurs with every call forwarded from my Vonage number to a non-Vonage number (EXCEPT, interestingly, when the incoming/forwarded call is FROM another Vonage number). I have just moved to DC and am on Comcast. But up until a month ago I was in NYC on Time Warner and I had the same problem. I have already tried the following, to no avail:
- calling Vonage support. As you might imagine this got me nowhere. Also, they told me it was AT&T’s problem.
- calling AT&T (hoping they can troubleshoot), who tells me it’s Vonage’s problem. I believe them.
- resetting all the devices on my network time and time again.
- trying a different cell phone (though same provider, AT&T)
- trying an unlocked cell phone
- getting a new SIM card in my cell phone
And their Indian cust svc reps are so aggravating to talk to… though they speak perfect English, there is a distinct language barrier. They are so focused on their script that if you throw them a curveball like this you can hear in their voice right away that it just does not compute. Not to mention that so much time is wasted listening to them thanking me a zillion times… thanks for being a customer since 1995, thanks for holding for 30 seconds, thanks for allowing me to call you Steve. They should really be thanking me for not going to Bangalore with an axe………. but I digress.

Any ideas, anyone???

By: vonage victim

vonage victim — Mon, 19 May 2008 16:24:27 +0000

First, I want to say that I was a happy Vonage customer for 4 years. The only reason I chose to leave them was I got a better deal. Leaving is the rub. Even after you leave, Vonage keeps on billing, and they resurrect dead service without notice. This company is technically a good operation, but the customer service and billing has earned this fiasco of a company the right to a dirt nap.

In late September 2005 I ordered VOIP service from another carrier and canceled Vonage. Several calls to Vonage sent me through a succession of people, many who had poor command of English, and eventually led me to wait on hold for the person authorized to end my account. The wait was too long, and I finally believed I closed the account on a Saturday after spending more than 2 hours on the phone with them. When I had allegedly discontinued service, I had been using my new carrier for several weeks and had disconnected the Vonage ATA box. They billed my American Express charge for the entire month, and I paid the entire bill. All was well until the next American Express bill arrived and the usual charge from Vonage was again on the bill again. I had now not used the service for 2 months Long waits finally got assurances form a Vonage employee that the service was discontinued, although no one would agree to credit me for the illegitimate charges. I paid the bill and moved on to more productive endeavors rather than fight over $30. The next month, you guessed it. Vonage billed my American Express again. I phoned American Express, and they contested the charges and since Vonge did not bother to proive they were legitimate, the charge was reversed. Every Month following that time, I had a new charge from Vonage that was contested and reversed. I repeated called Vonage and emailed them to no avail. As a rule no one could find my account when I phoned them or I was told it was an error. This continued for more than 2 years until I finally closed the American Express account. Finally all was quiet after 2 years of trying to get rid of the Vonage beast.

Today I received two collection notices from an agency writing on Vonages’ behalf. They say I owe more than $250 for Vonage service including charges from last year - more than 2 years after I canceled service.

By: Mudlake Slim

Mudlake Slim — Wed, 30 Apr 2008 12:40:01 +0000

By watching TV you’d think Vonage was the only game in town but when I began to shop for a VOIP I found there were many and most with more bang for the buck when compared to Vonage. My cable company wasn’t offering VOIP then and now they bombard me with flyers and automated calls trying to sell me on their setup which is way too expensive, $29.95 for the first 12 months and they won’t disclose the price afterward. I use Lingo and for $27.95 I can call about 25 countries, the quality is great and I have all the bells and whistles that should have always been free but the land based phone companies saw every feature as another goldmine. I’m so glad I don’t pay nearly $100 per month like I used to back in the day.

By: Robert S. Smith

Robert S. Smith — Thu, 27 Mar 2008 15:03:26 +0000

I also learned the hard way with Vonage. Don’t believe the hype. I decided to get Vonage October last year and I had not been able to make a decent phone call to anyone. I had called tech support but they kept on giving me the run around saying that it is something on my end. I have broadband internet and I can down 500 MB in about 8-10 minutes yet when trying to calling someone on the other line, the line is static and choppy. I tried to cancel but the Vonage personal on the other end tried to dissuade me from doing that by offering bunch of free stuff. After talking for 1 hour she wouldn’t help me to cancel. Frustrated I hung up. A week later I called to cancel, another rep attempted to dissuade. I told her straight “CANCEL” my Vonage. she didn’t care… she would offer things that might entice me. I told her to “CANCEL” many times. Eventually she reluctantly proceed with my cancellation if I am willing to pay the cancellation fee of $85.00. Vonage is the worst Telecom company I have ever dealt with. I hope Vonage will die in vain.

By: Ed

Ed — Thu, 27 Mar 2008 01:41:37 +0000

I have been with Vonage for about a year and have had very good service. Additionally, the feaures are unmatched in the VOIP business. Regarding those who do not like paying disconnect fees, I suggest you do not get a cell phone, Direct TV or agree to any other TOS for a specificed term.
BTW, I had to laugh when I saw the comment “Google “Vonage sucks” and see what other people are saying” I did and not surprised, since I also Googled AT&T Sucks, Verizon Sucks, Google Sucks and Direct TV Sucks. BTW, “Apple Pie Sucks” did not return any specific hits about how bad apple pie is. So get Apple Pie instead of a telephone service.

By: Leila

Leila — Thu, 13 Mar 2008 19:56:08 +0000

the only way to have them call you ( and want to speak to you ) is stop your credit card if you can.
tell the credit card company that your crad is lost

By: sam Hu

sam Hu — Thu, 13 Mar 2008 19:49:46 +0000

four word sentence

STAY AWAY FROM VONAGE
STAY AWAY FROM VONAGE
STAY AWAY FROM VONAGE
STAY AWAY FROM VONAGE
……

By: Vonage Sucks

Vonage Sucks — Wed, 27 Feb 2008 01:42:17 +0000

The EXACT same thing happened to me. I HATE vonage. They have sent me new boxes, checked my ping blah blah blah I spent hours calling them, countless times because of dropped calls ON MY OWN CELL PHONE…. you have got to be kidding me. They even promised me no charges until April and its February and guess what? A $47.00 charge. Where does that number even come from? Our line isn’t even connected, can’t wait to waste more of my time calling them!

By: Ryan Hell

Ryan Hell — Sat, 19 Jan 2008 22:13:19 +0000

Vonage sucks. 2 hours trying to get tech support to help. They are totally useless. I want someone elses service but Vonage isn’t going to just let me switch are they? What ********. I pay money for useless phones…..industry typical. But so far Vonage truly sucks. Google “Vonage sucks” and see what other people are saying. A LOT of other pissed off people out there!

By: Judas

Judas — Thu, 17 Jan 2008 00:41:58 +0000

You must have a supper crappy internet connection because i’ve had Vonage for over a year, almost 2 now and Ive never had a problem. But then again i have excellent internet so that may be the reason. Everything that vonage promised was true. free router, free month then an incredibly low 32 dollars a month for unlimited long distance.. Wow I sound like a commercial. You think they give me a job? I should be getting paid man.

By: Edwige

Edwige — Thu, 10 Jan 2008 00:20:32 +0000

Voage sucks. Their customer service tells only lies, They promise you the router free and they charge you on your credit card. They promised you to keep the same phone number they can’t. When tou tell them your are not satisfied and your want to stpo their service they charge you $127.00 on your card

By: Ed Lo

Ed Lo — Thu, 10 Jan 2008 00:16:23 +0000

Vonage sucks. Unfortunately I have learned it the hard way. They promised to give me the same phone number that I had before. They assigned me a temporay phone number and said they would charge me $11.00 monthly until they I get my every thing fixed. It was lies. After two months they did nothing. I called them to explain that I was not satisfied and I wanted to cut the service. tey charge me $127.00 for disconnection fee.