Vonage Sucks

their service, my experience trying to cancel means that I won’t be coming back to them ever, and I’ll be making sure no one I know gives them a dime as well. So anyway, avoid Vonage. But don’t take my word for it. Seems they’ve been pissingpeopleoff all over, and even have been delisted by the BBB. Class-action lawsuits are being pursued both by angry customers and shareholders. They’re dishonest and probably criminal. Stay away. UPDATE: Looks like Vonage was

now I can’t even get rid of it! Think I’m alone in this? I decided to google the words “Vonage Sucks” just to see what I get. lol. Vonage Sucks Links: Vonage Sucks Vonage Sucks Vonage SucksVonage SucksVonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Still on hold.. 15 more minutes now. Vonage Sucks Vonage Sucks Vonage is Horrible Links

months and used the phone exactly zero times… now I can’t even get rid of it! Think I’m alone in this? I decided to google the words “Vonage Sucks” just to see what I get. lol.   Vonage Sucks Links: Vonage Sucks Vonage Sucks Vonage SucksVonage SucksVonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Vonage Sucks Still on hold.. 15 more minutes now. Vonage Sucks Vonage Sucks

Sorry to hear that, Chris. Personally, Vonage has been a godsend for me. I now live in Spain, and it has allowed me to keep a U.S. phone number (which in turn ties into my toll-free business line). I occasionally run into problems when I’m transmitting other info (uploads are particularly rough because UL speeds with my ISP are so much slower than DL). But overall, it’s been pretty problem-free.

[...] Vonage Sucks? Interesting, but VOIP will never replace a landline for me. August 18th, 2006 at 9:05 pm by Tony So today Chris Pirillo rants a little about Vonage, which I think is a good thing. God knows there are enough ads for it everywhere, and the hype machine is ramping up with their new dongle. [...]

Thanks for the post Chris. I’ll keep you posted on how it goes.

I keep hearing about these horror stories, but I’ve used Vonage for nearly a year, and it’s been nothing but a pleasure. In that whole time I only received one telemarketing phone call — and that was from Vongage.

Interesting your having trouble with Vonage. I have never seen a contract, mine is month to month, there is no disconnect fee for me. The only time I have had problems has been when I have helped someone with DSL or when I have huge files I am downloading (around the gig size or p2p).

If your having trouble with VONAGE I would bet something is using up the bandwidth or comething is wrong with locals on the cable connection.

My SIster useto have similar, until she got a better adapter (like the Newer PAP thing.) I never get the adapter with router in one…

Oh, I suggest re-registering on the do not call list. It maybe more of your time on it (5 years) is over.

I experience intermittent frustration, but having a number/line I can take anywhere (for cheeeeeap) trumps all. Plus the feature set rocks long & hard. I do keep one land line and always have the Vonage ring simultaneously to my cell just in case, but for $25/month, it’s a pretty great tele-add-on.

You can change the setting to priorty for vonage, so when you get a call, it is clear, even if you are downloading a lot.

I haven’t had any issues with Vonage service, well other than my gateway getting killed by a power surge. But, my biggest complaint is that Vonage won’t register your outgoing Caller ID with the local guys so that your name shows up on other people’s caller ID when you call. I also hwave a business line through ATT Callvantage and they registered my outgoing Caller ID fine. Check out my blog on this at http://blogs.technet.com/mhass/archive/2006/05/01/426991.aspx

[...] When I registered my Vonage complaint the other day, somebody sent me a link to HyperWRT Thibor – suggesting that I flash to the community firmware and forego official Linksys code altogether. I was a little apprehensive about making the move, but ultimately decided to give ‘er a shot (believing I had nothing to lose). HyperWRT is a GPL firmware project for the Linksys WRT54G/WRT54GL/WRT54GS and WRTSL54GS wireless routers based on the latest stock Linksys firmware. The original goal of the HyperWRT project was to add a set of features – such as power boost – to the Linux-based Linksys firmware, extending its possibilities but staying close to the official firmware. Over time, it has continued to be updated with newer Linksys firmware, and incorporated many more features typically found in enterprise routing equipment. [...]

My vonage has never worked from day 1 and I have spent hours with tech non-support. I’m only 3 days into this so I am canceling since they cannot get it to work. One of their tech guys told me my particular adapter had a KNOWN issue with choppy audio yet they continue to sell this adapter. They know it and cannot fix it. I will not deal with this company again.

I live in Spain and have vonage with a UK phone number which is saving me 150 euros a month on my previous phone bills.Quality is first class and I can not praise it enough.

This really has been a huge disappointment for me. They never provided the service I needed when I began having connection troubles. Thinking it was the router, we did everything suggested via an automated email. To no avail, it never worked. I still never got a dial tone. Thankfully, I had a mobile phone. Despite the repeated correspondence sent and the calls made, I never once received additional support after the initial effort, just the same email sent back to me. Support staff?! They were entirely useless! To make the pain even worse, they are charging me for the months that I never even used the phone, note: I never had a dial tone, I never made any calls. However, because I continued to be naive and hoped that Vonage would somehow solve the missing dial tone mystery, I never canceled during the first 30 days. I believed that there are people out there who want to do what’s right and I thought a new company, like Vonage, would stand behind their product and provide quality service. Vonage proved this philosophy of mine, untrue.
Please save yourselves from this horrible horrible mistake. Take your business elsewhere. I only wish someone said the same for me.

My router went out so I tried to cancel my service. They put me on hold for 50 minutes. When I finally talked to a person, I got disconnected. The second call was on hold for 30 minutes, but I finally cancelled the account. This rep told me that I didn’t need to return their router since I was with them for over a year. A month later they charged my credit card because I hadn’t returned the router!!!!!!!!!!!!!!!!!!!!!!!!!! When I informed them that I was told not to return the thing and it was dead anyway, they said “well, I wasn’t there when he told you not to return it and we have no record of it”. Basically they called me a liar, and when I told them that I could ship them the router right now, the response was “It is too late. The company policy is that you had to return it within 30 days”. So I am stuck with a POS router and I will pay $95.00 for the previlege of keeping it.

Avoid dealing with Vonage. They are a loss making company and will find shady ways to get your money. If you ever talk to their reps for any non-technical reason, record all your conversations. Terrible, Terrible company.

in 4 months of my vonage lost dial tone 4 times still could not fix it. drops calls in every 6 minutes!!!
First 2 month was excellent service
once lost dialtone, get help from vonage rep.
after that incident started frequent calls drops!
complained more then 4 times , worked with reps to solve problems for hours. never been improve.
cannot make phone calls longer then 6 minutes. Drops. drops and drops!!! really disappointing service
i would like to get rid of the vonage and want to go back to landline.

I heard this from a friend of mine who works at Vontage. He said that some of the techless support monkeys are taking down irate customer’s email addresses and posting them on porno newsgroups. They will now receive more spam then they ever dreamed possible, and never get it to stop. Holy Cow! That’s enough to make me RUN away from a place like this!

Has anyone been told that you can not use AT&T multiline phones with Vonage service? We have model AT&T 974 & 945 four line phones and since we got Vonage, none of the phone features work. We can call out and receive incoming calls but there is no line indication, no line privacy, no rollover, no call transfer, no features that were working when we had a landline. Vonage is stumped! Strangest thing they ever heard!

Regarding the 974 model phone & vonage: technically it should not relate, but do you have a DSL circuit on a normal dialtone line that feeds any of the 974’s incoming lines? Or are all lines from vonage? (The 974 is allergic to DSL on its line 1 which does the signaling between phones, but I’m curious what other vulnerabililties the 974 has because of wierd problems with no dial tone that are cropping up.)

Does this mean you upgraded your Vonage provided Linksys Router to HyperWRT Thibor or you bought another router and placed it between your modem and the vonage router and upgraded that to HyperWRT Thibor?

I used Vonage in both China and India. It worked fine.
But now with Telefonica DSL in spain, vonage is not working.
If anyone can help me a bit with vonage setting for Telefonica DSL, it will be greatly appreciated. my email birdbybird at gmail

I’ve been trying to cancel vonage for 3 months and have yet been able to. On hold as I type this, and have been for 15 minutes. They make it impossible to cancel even though the service doesn’t work

I have used Voage VOIP since Dec 2003. The technical service has been good. Then, my company said to use Vonage for home office lines, so I opened a second Vonage account.

The Vonage works is the give you a device that you hook up to you broadband and plug your phone into the device. The device supports 2 phone lines. With my second account, I got a second device.

In an effort to simplify my technology, I called up and asked them to put both of my phone lines on a single device. They said a device can only be associated to a single account, so I asked them to merge my accounts. They said no problem, it would take a couple days.

Now, the first problem at this point is the fact it took about 2 hours on the phone with several people to get to this point. Additionally, each person had to reverify my ID.

A couple days later, my old home number had been transfered to the company account. That was good. But my company number wasn’t working. I gave them another day for good measure and called them up.

Seems they disconnected my company number and GAVE IT TO SOMEONE ELSE! Ugh.

For the next several weeks, I attempted to get my number back to no avail. Finally I just transfered my home number to Comcast VOIP and get a new company number with Comcast. That was in November.

So yesterday, I look on my credit card and see Vonage has charged me for another month of service for Dec 16 – Jan 15. They haven’t had my number since November!

I call up this morning (still on the call…) and tell them to refund the $56 and cancel my service. The guy tries to tell me I have been using it. And that I will be charge a disconnect fee because I haven’t met my terms and agreements. He kept telling me he was empowered to solve my problem, but he wouldn’t refund the $56 or waive the cancellation fee. He must of just been trained on what enpowerment means.

He transfers me to billing. I explain the situation again. She tells me I didn’t actually want my company number back in Oct when the account merger happened. No, according to her what I asked for was for them to move my home number to my company account, disconnect my company account line, and give me a new temporary number. I told her that A) that makes absolutely no sense, and B) that is certainly not what I asked for. Then I asked to speak to her supervisor. That made her mad. She came back on and tried to tell me what I wanted again. Finally I got her supervisor.

The supervisor was much more reasonable. I once again explained the situation, said I wanted my $56 for the next month back, and the cancellation fee waived since they gave my phone number away. Finally, the supervisor agreed.

Vonage never worked, I spent hours on my cell phone with tech support, they wouldnt disconnect with out charging me $40.00 . The rep was rude and I will never do business with them again

Second that, VONAGE SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!

I was just charged $96 dollar charge for disconnecting my Vonage line. I was even lucky enough that for $96 the Vonage customer service rep was incompetent enough to assure me that canceling my service would automatically transfer my number back to Verizon (since their line was up and running with a dial tone at my home while incoming calls were still routed to Vonage). Now the number that we have had for over 10 years appears to be lost in space with little to no hope of retrieval. I can only imagine the nightmare I am facing to update everybody of our new number.

PS the REASON why I left Vonage:
After two connection problems, speaking with somebody that barely spoke English to many times and being advice to call Vonage from behind the computer on the only working line in my house (the non working Vonage line) for the second time I lost all faith in their capabilities.

You can read my entire “issue” at http://say-no-to-vonage.blogspot.com – but basically Vonage transferred my phone number to their service (so I could keep my number) and in the process cancelled my DSL in process. My DSL was connected to that phone number that they transferred.

So, I need DSL for Vonage to work, but they cancelled it when they transferred my number. ??? Does that make any sense?

I was up against 3 weeks with no phone/internet service unless I opened a new account with my phone carrier (Qwest). I transferred my number to Vonage so I could keep my number, but ended up having to get a new one anyway.

This entire thing is ridiculous – I’m spreading the word!

Vonage sucks. I tried them. Had problems with their device. I had problems with being able to hear the call. All they did was stretch it out to over the 30 day guarantee and then they whack you with the disconnect fee. I was suppose to get the first two months free. They tried to charge me for the second month. I was told by them to disconnect as they could not help me, but they still charged me the disconnect fee. In the 36 days I was with them, I called 5 times and was on the phone for over 17 hours with their tech and they still could not do it. I am glad some people have good service, but apparently they lie in other areas or they would not have a class action law suit against them. What goes around comes around. Thank you.

Vonage: GO FUCK YOURSELVES! THE WORST CUSTOMER EXPERIENCE IN THE UNIVERSE! MAY YOUR STOCK PRICE FALL EVEN LOWER INTO THE NETHERWORD WHERE IT BELONGS UNTIL THE ENTIRE COMPANY COMBUSTS IN AN INFERNO OF BANKRUPTCY! MAY YOUR BOARD MEMBERS SPONTANEOUSLY COMBUST WHEN THEIR STUPID-ASS PHONES EXPLODE IN THEIR FACES! MAY RANDOM PEOPLE LASSO YOU IN THE STREET AND DRAG YOU UNTIL YOUR LIMBS FALL OFF AND YOU’RE LEFT HALF-ALIVE IN A GUTTER FOR DOGS TO PISS ON!

Chris, I had a similar experience with Vonage just today. It is nice to see someone of your reputation coroborate my experience. A quick search of the net and it appears we’re not alone with our disatisfaction. They charged me $100 to disconnect after 6 weeks of crappy service. The only reason it took that long is because I had to wait the first 2 weeks for the number to port from Qwest to Vonage, and then I had to wait another 2 weeks for the number to port from Vonage back to Qwest. They’re stating that the 30 day money back guarantee is no loger valid. I knew within 2 weeks their service sucked so bad that I had no choice be to go back to the LEC. It’s a frigging racket and I’m telling 10 people…

Just say NO to Vonage

I trusted Vonage but I sure wish I have read these comments before getting in bed with Vonage…They really mislead me and a whole lot of others…I lost over $100.00 to disconnet…sorry service…Charged me wilth two account which I did not order…I cancell my service because I could not have my security system hook up to on line…bad company I don’t wish them well at all.

I WISH I would have read all of this BEFORE I SUBSCRIBED for VONAGE!

Subscribers beware!
All I know is that, I signed up for Vonage service and everything was great until 3 weeks later when the service stopped working. I called in to customer service and tech support and they did some troubleshooting with me until they decided that it would not be fixable. They told me to “BORRROW a friends laptop…” I never was able to find anyone to borrow one from to continue the troubleshooting with them. I finally just gave up on their service. They made some promise that they failed to keep. Needless to say I did not realize that you agree to a year contract with them when you sign up. :O YIKES! Also you give them free reign to charge your CREDIT CARD! :O YIKES! I tried to alert them of the problem with their customer service and they told me that I owed roughly $100 for cancelling my service. I asked them if they felt it was right to be charging for service they were not providing and they stated that I did not follow through with their recomendations. It is a little disheartening to know that our government allows businesses to treat consumers like this. To charge for services and not provide them should be illegal.
daneK

Wow. I wish I had read all of this too before signing up. Is there anything anyone can do about Vonage? A class action suit maybe? It won’t be long before they piss off the wrong person. I had a phone that was working fine for about one week, called in b/c of no dial tone and after being on hold forever finally got someone that could barely understand me, and then went through tons of identifying information on myself. The guy insisted that it was my phone, not the device. I went so far as to buy a new phone to be sure. That wasn’t it. I went through the whole tech support, hold..etc. thing again. I was transferred several times. Each time having to repeat my identifying information. Finally the guy said he would ship me a new device. I wanted to make sure that I wouldn’t be responsible for having to return the defective device. He said that he would include a DHL envelope on his shipping instructions. No luck. When I sent an e-mail to customer service. They told me that I would be responsible for not only shipping charges, but for insuring it as well??!! I called in to customer service and encountered some of the rudest people on the planet!! I told them I wanted to drop my service immediately!!! If they weren’t trained well enough that $10 for shipping charges for a defecting device should be applied to a customer’s bill as opposed to the client leaving and then giving TONS of bad publicity in the mean time, well then that is a company that I don’t want to do business with. Because obviously that is why it is a good deal. #1, they are cheap. #2, they don’t spend enough money on training, #3 they don’t employ enough tech support agents in the USA….

Vonage is crap! Don’t Port that number to Vonage if you ever want to see it again. I have been trying for over three months to get Vonage to release the number I ported to them over a vear and a half ago. There Service department has not got a clue as to what the word service means. They keep saying everything is corrected and then don’t make notes in the account and don’t actually change anything. They continue to send my new provider need more time notes. I wait for the new service provider and then have to reschedual because Vonage keeps draining my bank account. When did the English language change to the sing song rythem that their forign service represenitives use? Trying to keep track of a technical service conversation you are having with one while there service is cliping the voice is really an interesting conversation. A lot of Huh, What, and can you say that again. In Sumation, Don’t use Vonage if you want reliable service. Vonage sucks in TN.

Vonage is like Hotel California…you can check in any time you like but you can never leave. The will NOT cancel your service and they WILL continue to charge you until you close the credit card account you used to open, which it looks like I’m going to have to do to avoid more unauthorized charges. Then, I hear from other blogs you may hear from a collection service. This is not an honest company in that you cannot disconnect, and I’m not alone in saying this, and if you are wise, you will never ever do business with them.

Well where to start, I have now been on hold for over 2 hours( No shit 2 hours because I will cancel my service this time and it is approaching 4 pm when the cancel people go home for the day) What is funny is that you can’t hear anything but static until there recordings come on then everything clears up. This is by far the WORST COMPANY EVER I try not to bitch but I am at the point of taking them to court because this is just fucking ridiculous. DO NOT GET VONAGE UNLESS YOU ENJOY DEALING WITH COMPLETE SHITHEADS AND IDIOTS!!!!!!

Vonage sux and COMPLETE SHITHEADS AND IDIOTS

I put up with inconsistent quality for nearly a year, then moved. Before I moved, I called to schedule disconnection. They told me they could only disconnect at the time of a call, not on a future date. Today, after moving, I called to disconnect and got hit with a $41 disconnection fee after a) 20 minutes on hold, and b) a dozen offers of ways to try to keep me on Vonage. Did you know that Vonage even registered the URL vonagesucks.com and it points to their homepage? I guess they know what they are! I’m using real VOIP with Time-Warner Cable now and … it works! I would never have anything to do with Vonage again.

Vonage is a horrible company to deal with. 3 Different tech ran me through the plug and unplug dance with their failing equipment and finally on the third tech they promised me a new router in 2 days. I was happy to know they were sending it out immediately. This was false! Read on!

I cannot express the the frustration I am experiencing while dealing with Vonage. At this time I do not have a phone to call because of Vonage and the faulty equipment they distribute and do not support very well.

On Tuesday, July 31st, I was promised a new router by Thursday, August 1st and no later than Friday, August 3rd, the so-called customer care person told me he will make sure this is taken care of himself. I ask that you please review our recorded conversation which you would have in your possession.

Today is Friday and I received the following email:

Order Number: XXX

Account Number: XX

Shipped by: DHL Express 2nd Day Service (SDS)

Tracking Number: 85829137365
The delivery date is Aug. 6th! I will have been without a phone for a WEEK! This is not acceptable! I expect a phone call at the following number by this evening Friday, Aug. 3rd. at 920-###-###, I expect you will be prepared to explain. This is third time I have dealt with these problems with Vonage and I will not tolerate this lack of service.

I opened a business account w/ vonage with a total of 4 lines.Within the first month I realized that Vonage was not able to provide proper caller id as required by law. This entire issue lastet 4 months and I was told I don’t know how many times, that the issue was now resolved.(It wasn’t)
So I gave up and learned to live with the fact that my business caller ID’s were everyhing from Vonage Hldgs to Potts Phone(no kidding), but not my company name or number.

Than after 5 months of service, all my numbers were dead one afternoon during business hours(we are still talking about $49/mo business numbers). After 1 hour of arguing I got the answer that they were perfoming a sotware update.

So I contacted my local cable provider and asked them if they could get those numbers from Vonage and smoothly transfer them without any down time. – It took Vonage over 1 month to finally release the numbers.

So I called and cancelled my account and was told that I would have to pay early termination fees. I aggreed, just to get it over with after all I entered a 1 year contract with them, I guess. And at the due date money was taken out of my account.

1 month later Vonage messed up my accounting totally, by taking out another payment. So called and after almost an hour again was told, that there was no record of the transaction, but the customer service rep would help me out and now close my account, but I would be charged 1 month for early termination. Again I replied whatever it takes just not to have to deal with Vonage again. He also gave me confirmation number, which unfortunately I can’t find.

Today I was told by my bank that my billing account was charged overdraft fees, because Vonage again took out money out of my account. After being lied to by incompetent Vonage employees, and waisting over 2 hours on the phone, the outcome was this and still is:
- My account isn’t closed. (The moron I spoke to the month before noted that I called for Caller ID issues. Why would I do that if they don’t event have my numbers for the last 3 months???)
- They could close my account NOW!
- I would be charged Early termination fees, but I could email them for a refund request (Yeah Right!!!)
- But I was offered another phone number and they would give me credit.

Than I called again and spoke to another lady, who told me:
- She could give me credit for 1 month
- She would close my account, but she would have to charge me early termination fees.

I asked her if it would make sense to her that I would keep on paying on an account for 4 months without getting anything in return and Vonage not even owning my phone numbers. Also I asked her if it would make sense that I would call in to complain about caller ID’s for numbers Vonage doesn’t even own anymore. She admitted it didn’t make sense, but that didn’t change anything on the issue that she could cancel the account for a fee and I could apply for credit back.

At the end she guided me to their website for the coporate information in case I wanted to complain.

I am really not a complainer, but I hope That this wil prevent the same thing from happening to oher people.

Where am I standing? I guess I still have an open account at Vonage and if I don’t die soon, they will keep on charging me.

I guess that was contract with the devil and he will keep on sucking me dry.

I signed up but just was not totally happy with the service. I think my ISP is not that great. I am on the boundary of available DSL service. So I cancelled today. I signed up and they promised the 60 day money back guarantee but the rep on the phone said that guarantee started after I signed up. Keep in mind I have only had service for 32 days. Nowhere on their web site or terms of conditions does it say that this promotion only started 8/14 like the CSR said. So I cancelled my account and then disputed the charge with my credit card bank. I just printed their terms of service and sent into my bank. Problem solved. But beware of Vonage. They are all nice to get you signed up but if you try and cancel, it will be hell!!!!!!!!!

Sept 4, 2007: This just in – Vonage still sucks for all the same reasons.

If you’ve had to suffer through having Vonage as a phone service provider, take heart. They went public about 14 months ago.

Opened at $18, currently trading around $2. See? The market is never wrong! I expect that it will be kicked off the big boards and relegated to penny stocks sometime soon.

I never, in a million billion years, would have ever thought that there was a phone company that could make me actually appreciate Verizon. THAT’S how much Vonage sucks!

I’m actually quite happy with my vonage account. Going on three years now. The router is the only problem I have and that’s because it’s an old POS.

I love the service… of course I know a few things about networks, etc so I can solve any small issues.

One thing everyone needs to keep in mind. ISP’s, as in telco’s and cable co’s, don’t like you to use Vonage. Many of them will put you on their worst trunk, slowest server, and even have been known to throttle you. Just to get you stressed and then drop Vonage. I had to go to my County and complain and threaten to sue to get the service I paid for. Remember, broadband suppliers and resellers are regulated and franchised by your Counties.

That said, I’ve not had a problem with my Vonage in over 3 years now, and I’ve had it since it’s availability. I have three lines, and I use it for my home based business and fax quite a bit from it.

Recently, my cable company started cable phone service, and offered it to me for free for 6 months. I do have to say, the call quality is much better, and the phone works during power outages. But, comparing apples to apples, their regular price versus Vonage, is a no brainer…Vonage wins.

Good luck with whatever you choose.

Vonage sucks.trying to quit them took me back to when i tried to cancel AOL. i was bombarded with questions, told i needed a better internet connection to get the most out of vonage(i get blazing speeds) and was told that i had to pay a disconnect fee. I wrote the better business bureu. and will each month till vonage begs me to let go of that stupid contract.
there ought to be a law agaisnt this crap.

In Canada you cannot call 800 numbers because the phone line connection is via a server in the US. As well, no matter what they say Vonage sells your personal information to telemarketers and other phone list providers. Recently Vonage closed their Canadian offices and moved all business offices to the US. I can already hear the sound of them swirling around the bowl as the lawsuits mount.

I HATE VONAGE. We too are having problems with our phone not working. We keep borrowing our neighbours phone to call them, they hang up on us, lie to us, put us on hold for 20-30 mins at a time, give us those stupid case#’s and nothing happens, I guess it is time to cancel, I was trying to give then 24 more hours, but I have changed my mind after reading all the negative messages here. DO NOT GO TO VONAGE>

I was a long, satisfied customer of Vonage, but I never needed any interventions. My Vonage router went bad and it spiraled into a series of issues where they assured me of a free replacement, delivered it a month later, no billing credit (which they assured me that I would get) and now have billed me for the router. They just don’t see things from the customer perspective. If only my cable-phone people hadn’t messed up the transfer of the line to cable-phone, I wouldn’t be on Vonage today. The ‘door’ just opened on ATT UVerse, I will have to evaluate that as the follow-on to a Vonage service that is destined to stop at four years.

Vonage sucks big time. They are big liars. Never trust their promises. When you open the account they will promise you several promotional deals. Until you have something from them in writing, never trust on what they speak on phone. They will try to get you signed up by giving you false information. Later when you will call them, they will tell you that there are no notes in your account. So we can’t give you that promotion. I have learned it the hard way. Get everything in writing before you sign up.

Vonage sucks. Unfortunately I have learned it the hard way. They promised to give me the same phone number that I had before. They assigned me a temporay phone number and said they would charge me $11.00 monthly until they I get my every thing fixed. It was lies. After two months they did nothing. I called them to explain that I was not satisfied and I wanted to cut the service. tey charge me $127.00 for disconnection fee.

Voage sucks. Their customer service tells only lies, They promise you the router free and they charge you on your credit card. They promised you to keep the same phone number they can’t. When tou tell them your are not satisfied and your want to stpo their service they charge you $127.00 on your card

You must have a supper crappy internet connection because i’ve had Vonage for over a year, almost 2 now and Ive never had a problem. But then again i have excellent internet so that may be the reason. Everything that vonage promised was true. free router, free month then an incredibly low 32 dollars a month for unlimited long distance.. Wow I sound like a commercial. You think they give me a job? I should be getting paid man.

Vonage sucks. 2 hours trying to get tech support to help. They are totally useless. I want someone elses service but Vonage isn’t going to just let me switch are they? What assholes. I pay money for useless phones…..industry typical. But so far Vonage truly sucks. Google “Vonage sucks” and see what other people are saying. A LOT of other pissed off people out there!

The EXACT same thing happened to me. I HATE vonage. They have sent me new boxes, checked my ping blah blah blah I spent hours calling them, countless times because of dropped calls ON MY OWN CELL PHONE…. you have got to be kidding me. They even promised me no charges until April and its February and guess what? A $47.00 charge. Where does that number even come from? Our line isn’t even connected, can’t wait to waste more of my time calling them!

four word sentence

STAY AWAY FROM VONAGE
STAY AWAY FROM VONAGE
STAY AWAY FROM VONAGE
STAY AWAY FROM VONAGE
……

the only way to have them call you ( and want to speak to you ) is stop your credit card if you can.
tell the credit card company that your crad is lost

I have been with Vonage for about a year and have had very good service. Additionally, the feaures are unmatched in the VOIP business. Regarding those who do not like paying disconnect fees, I suggest you do not get a cell phone, Direct TV or agree to any other TOS for a specificed term.
BTW, I had to laugh when I saw the comment “Google “Vonage sucks” and see what other people are saying” I did and not surprised, since I also Googled AT&T Sucks, Verizon Sucks, Google Sucks and Direct TV Sucks. BTW, “Apple Pie Sucks” did not return any specific hits about how bad apple pie is. So get Apple Pie instead of a telephone service.

I also learned the hard way with Vonage. Don’t believe the hype. I decided to get Vonage October last year and I had not been able to make a decent phone call to anyone. I had called tech support but they kept on giving me the run around saying that it is something on my end. I have broadband internet and I can down 500 MB in about 8-10 minutes yet when trying to calling someone on the other line, the line is static and choppy. I tried to cancel but the Vonage personal on the other end tried to dissuade me from doing that by offering bunch of free stuff. After talking for 1 hour she wouldn’t help me to cancel. Frustrated I hung up. A week later I called to cancel, another rep attempted to dissuade. I told her straight “CANCEL” my Vonage. she didn’t care… she would offer things that might entice me. I told her to “CANCEL” many times. Eventually she reluctantly proceed with my cancellation if I am willing to pay the cancellation fee of $85.00. Vonage is the worst Telecom company I have ever dealt with. I hope Vonage will die in vain.

By watching TV you’d think Vonage was the only game in town but when I began to shop for a VOIP I found there were many and most with more bang for the buck when compared to Vonage. My cable company wasn’t offering VOIP then and now they bombard me with flyers and automated calls trying to sell me on their setup which is way too expensive, $29.95 for the first 12 months and they won’t disclose the price afterward. I use Lingo and for $27.95 I can call about 25 countries, the quality is great and I have all the bells and whistles that should have always been free but the land based phone companies saw every feature as another goldmine. I’m so glad I don’t pay nearly $100 per month like I used to back in the day.

First, I want to say that I was a happy Vonage customer for 4 years. The only reason I chose to leave them was I got a better deal. Leaving is the rub. Even after you leave, Vonage keeps on billing, and they resurrect dead service without notice. This company is technically a good operation, but the customer service and billing has earned this fiasco of a company the right to a dirt nap.

In late September 2005 I ordered VOIP service from another carrier and canceled Vonage. Several calls to Vonage sent me through a succession of people, many who had poor command of English, and eventually led me to wait on hold for the person authorized to end my account. The wait was too long, and I finally believed I closed the account on a Saturday after spending more than 2 hours on the phone with them. When I had allegedly discontinued service, I had been using my new carrier for several weeks and had disconnected the Vonage ATA box. They billed my American Express charge for the entire month, and I paid the entire bill. All was well until the next American Express bill arrived and the usual charge from Vonage was again on the bill again. I had now not used the service for 2 months Long waits finally got assurances form a Vonage employee that the service was discontinued, although no one would agree to credit me for the illegitimate charges. I paid the bill and moved on to more productive endeavors rather than fight over $30. The next month, you guessed it. Vonage billed my American Express again. I phoned American Express, and they contested the charges and since Vonge did not bother to proive they were legitimate, the charge was reversed. Every Month following that time, I had a new charge from Vonage that was contested and reversed. I repeated called Vonage and emailed them to no avail. As a rule no one could find my account when I phoned them or I was told it was an error. This continued for more than 2 years until I finally closed the American Express account. Finally all was quiet after 2 years of trying to get rid of the Vonage beast.

Today I received two collection notices from an agency writing on Vonages’ behalf. They say I owe more than $250 for Vonage service including charges from last year – more than 2 years after I canceled service.

OMG someone help me.

This has been happening for a few months now. I am having a problem with Call Forwarding/SimulRing. When someone calls my Vonage number and their call forwards/simulrings to my mobile phone, their number shows up on the Caller ID as an international number. For example: if I get a call on my Vonage phone from 202-555-1234 (a local Washington number), and that call forwards/simulrings to my cell phone, the call appears on my cell phone as +20 25551234 (a number in Egypt. Yes, EGYPT.). This ONLY happens with calls forwarded from my Vonage number. It does not happen when someone calls my cell phone directly. This started happening a few months ago. It occurs with every call forwarded from my Vonage number to a non-Vonage number (EXCEPT, interestingly, when the incoming/forwarded call is FROM another Vonage number). I have just moved to DC and am on Comcast. But up until a month ago I was in NYC on Time Warner and I had the same problem. I have already tried the following, to no avail:
- calling Vonage support. As you might imagine this got me nowhere. Also, they told me it was AT&T’s problem.
- calling AT&T (hoping they can troubleshoot), who tells me it’s Vonage’s problem. I believe them.
- resetting all the devices on my network time and time again.
- trying a different cell phone (though same provider, AT&T)
- trying an unlocked cell phone
- getting a new SIM card in my cell phone
And their Indian cust svc reps are so aggravating to talk to… though they speak perfect English, there is a distinct language barrier. They are so focused on their script that if you throw them a curveball like this you can hear in their voice right away that it just does not compute. Not to mention that so much time is wasted listening to them thanking me a zillion times… thanks for being a customer since 1995, thanks for holding for 30 seconds, thanks for allowing me to call you Steve. They should really be thanking me for not going to Bangalore with an axe………. but I digress.

Any ideas, anyone???

Chris, you’re such a tool. This article has a fucking vonage ad on it. LOL fool.

I have had my phone service for about 4 months now. I have used it maybe a week and a half since June. Well in July they took a payment out of my checking account so I called to cancel it. They decided to give me 2 free months so I took it. Well i maybe used it 2 days before my internet connection started messing up again so I unplugged the modem and I went with another phone company. Today I called again to cancel and they tried to give me another 2 months free and I said I don’t need your phone service I am with someone else and there phone service is reliable and I told them not to take any money out of my account because I am not paying them anymore money. Well they took the money out of my account anyways. I am getting the money back if I have to hire an attorney. I would not recommed Vonage to anyone. Vonage will not be in business long screwing customers out of money. I was going to report them to the Better Business Bureau but they are not on there.

I work for a wireless company. My customer is getting all the forward calls from the Vonage customer 9192617353. I been on the phone for 2 hours trying to get a manager to help the Rep on the phone. The rep is giving useless information on how their customer can port to another company and the 411 listing is under Bell Sth which was back in 2006 when all they have to do is remove the forward. There is no technical help.