Comments on: Vonage FAX?

By: Eduardo

Eduardo — Wed, 11 Feb 2009 19:46:36 +0000

I’ve been with Vonage for a few years, no problem whatsoever except sometimes on international calls to Latin America, never USA, Europe or Australia.
Even the Vonage customer service were a little confused about the Fax Service, they have a free fax you can use to send faxes over the internet that can handle Word files, pdf (single color), jpegs and some more. But to send faxes the best solution seems to be WinFax (no fax machine, just your computer and a scanner).
To make it work you have to either have a dedicated phone line or do as I do, which is simply unplug the line that goes out of the modem-fax board to the home phone wires. Easy and cheap.
This is only to receive faxes, if you’re just sending you don’t have to unplug anything.
Good luck

By: barry cox

barry cox — Wed, 20 Aug 2008 14:13:16 +0000

has anyone tried the following configuration?

vonage box -> phone line -> Y splitter -> 2 phone cords, one to fax machine and one to phone line.

when i try it, i get both a dial tone and a womans voice from the vonage box saying i’m not plugged into the correct port. when i disconnect one or the other from the Y splitter, the remaining one works fine. any ideas?

By: Richard Beebe

Richard Beebe — Wed, 30 Apr 2008 12:47:43 +0000

Chris,
I have been using Vonage for about two years and have never had any trouble sending or receiving faxing. I have two Vonage lines and use a line switcher to switch a fax machine between the two lines.

I would guess that if the ISP is determined to block faxes that their us little you could do.

I did try the same thing with Gizmo Project and was never able to get the fax to work.

By: BlackWolf

BlackWolf — Wed, 30 Apr 2008 10:16:56 +0000

For TSgt Hansen:

I’ll fax it for you. I have a 1-800 fax number from TrustFax (I pay for the service - it’s not free) that I can send and receive any fax from/to.

The way it works is I scan the document into my computer as a .pdf, send it to Trustfax with the number to fax to, and they do the rest - I even get an e-mail from them saying the fax did/did not go through.

V/R

SFC Wayman, Seoul, S. Korea.

By: Jo L. Will

Jo L. Will — Tue, 29 Apr 2008 14:26:57 +0000

I’ve been faxing over a Vonage line for almost three years- no problems whatsoever. I’ve been very happy with Vonage service. I pay $18.04 a month for the 500 free minutes plan (of which we maybe use half). That’s less than half of what Verizon would charge- probably a third if you count the long distance. My church has had four Vonage lines and saves over $200/month compared to commercial POT service. I’ll be happy until (and if) I can transfer my number to http://www.majicjack.com service and then save another $15+/month.

By: Drew

Drew — Mon, 28 Apr 2008 23:14:37 +0000

I’ve never had any issue faxing anything over a Vonage line, as I do have my fax machine on my regular Vonage voice line. So whenever someone needs to fax me I just tell them to call ahead so I can let the fax answer. However, I’ll agree that Vonage customer service can be quite contrary and give mixed signals as well as shady answers among speaking to several agents. Most of the customer service reps that I’ve spoken to have been either from the Philipines or Chile, but that’s no surprise. It looks like if they’re the number one digital phone service they could actually have American customer service people.

By: mypuffins

mypuffins — Sat, 26 Apr 2008 17:46:39 +0000

Well, I have Vonage. And, I fax through their service all the time. But I have never faxed directly to them. As far as I’m concerned, it is the same as faxing through a normal land line. But I’m glad to hear anything about services I have to keep on top of any short comings or even positive feedback.

By: Paul W. Swansen

Paul W. Swansen — Sat, 26 Apr 2008 15:52:25 +0000

I fax 2-3 times a week over our Vonage Account. Works fine.

By: Clive Mansbridge

Clive Mansbridge — Sat, 26 Apr 2008 11:32:55 +0000

I’ve been using Vonage for about three years. Apart from an initial delay in having my existing Bellsouth number transferred, the service has been near flawless. I have two lines, one for voice and the other for fax. I’ve never had a problem sending or receiving faxes that was solely Vonage related. My only gripe is that our Comcast broadband connection goes down too frequently but Vonage can’t do anything about that. I do have it set up so that if there is a temporary connection disruption, voice calls are automatically re-routed to my cellphone number. That works like a charm too so I find it hard to understand why some users have so many problems.

By: cnlevo

cnlevo — Sat, 26 Apr 2008 05:06:50 +0000

I personally use comcast for voice and fax. I got my guy that runs my business, and two personal homes to give me a permanent special for $4 a fax line, but it;s normally $10 which is still not a bad deal being it’s free domestic long distance faxing.

I tried vonage and personally i didn’t like it or maybe it didn’t like me because i have comcast. i have no idea but never had any issues with comcast voice. they also had a muck up (what a suprise) in billing and i get the triple play promotion for two years for my office, and two homes. So maybe it’s who you talk to or whatevr i don’t know but i have never had anything but good things to say about comcast….i know i am, what seems like, 1 in a million who loves comcast.

By: Josh Walsh

Josh Walsh — Sat, 26 Apr 2008 03:22:04 +0000

At one point I had a home office for myself, aside from my real office and used a single vonage line. I did occasionally use it as a fax line, and had to do some minor configuration on the fax machine to make it work. (mostly with transmission rates) As long as you have a pretty consistent stream of bandwidth, I didn’t notice any problems.

Fax is such an ancient technology… When will this madness end?

By: James Lynch III

James Lynch III — Fri, 25 Apr 2008 23:11:36 +0000

Fax & Vonage are almost mutually exclusive terms. If you can manually override your machine to tell it to connect at 9600, you might have some luck, but in our experience with both home and business accounts, they can’t claim to support faxing at all.

By: Richard Yoo

Richard Yoo — Fri, 25 Apr 2008 22:23:59 +0000

if you can get a Linksys RTP300, it will support T.38 Fax over internet with Vonage. It’ll work flawlessly regardless of QoS, jitter, or latency as it terminates the fax call on the RTP300. I haven’t had a problem since I switched to it.

By: Topic: Vonage - MyBlogLog

Topic: Vonage - MyBlogLog — Tue, 30 Nov 1999 00:00:00 +0000

Vonage FAX?TSgt Mark Hansen emailed the other day from halfway around the world:Hi Chris, I saw your webpage about Vonage and am asking…

By: VoIP Blogging

VoIP Blogging — Tue, 30 Nov 1999 00:00:00 +0000

fax line with 500 local and long distance minutes of outgoing fax service to the US (including Puerto Rico) and Canada, plus unlimited incoming faxes each month. Residential account you get a Vonage fax line for $9.99 per .[Chris Pirillo] Vonage FAX?: Anyways, I am trying to FAX a copy of my orders to Vonage so they can release me from the account and reimburse me. (I’m not holding my breath) I spoke to account management the other day and was given 1-732-528-2669 to