Comments on: Top 5 Tips for Calling Computer Tech Support http://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Tue, 16 Mar 2010 10:13:53 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: Melvin D.http://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-706750 Melvin D. Mon, 02 Feb 2009 10:10:15 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-706750 I've had so many problems with my computer recently. I've been going through a variety of IT companies to try to fix it, from Geek Squad to a bunch of smaller companies and they're all horrible. No one knows what they're doing, and they charge a fortune. I found this new place, I know its not available everywhere, but in NY definitely, Nerd Force. The guys are awesome, they know what they're doing, affordable, and much better than any other company I've ever used. They're also really friendly and pleasant to deal with. Seriously, check out www.nerdforce.com, you can input your zip code and it tells you if they have techs in your area. I’ve had so many problems with my computer recently. I’ve been going through a variety of IT companies to try to fix it, from Geek Squad to a bunch of smaller companies and they’re all horrible. No one knows what they’re doing, and they charge a fortune. I found this new place, I know its not available everywhere, but in NY definitely, Nerd Force. The guys are awesome, they know what they’re doing, affordable, and much better than any other company I’ve ever used. They’re also really friendly and pleasant to deal with. Seriously, check out http://www.nerdforce.com, you can input your zip code and it tells you if they have techs in your area.

]]> By: unclejohncentralhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-599143 unclejohncentral Wed, 05 Mar 2008 00:42:53 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-599143 A useful tip, when calling tech support be at your pc with a hand held phone, BUT when put on hold, switch to speaker phone tell there ready to help you. This will make you less stressed, and better able to state what your problem is. Being put on hold is one the most stressful aspects of calling tech support.Also while on speaker phone your hands are free to gather all the needed information, and lets you continue your day tell there ready. Expect atleast a fifteen minute wait time for support in the off hours, and thirty when you know that the problem you have is common.Chances are if you know that three people are having your problem, that means there is atleast that many more that are calling tech support for help. A useful tip, when calling tech support be at your pc with a hand held phone, BUT when put on hold, switch to speaker phone tell there ready to help you. This will make you less stressed, and better able to state what your problem is. Being put on hold is one the most stressful aspects of calling tech support.

Also while on speaker phone your hands are free to gather all the needed information, and lets you continue your day tell there ready. Expect atleast a fifteen minute wait time for support in the off hours, and thirty when you know that the problem you have is common.

Chances are if you know that three people are having your problem, that means there is atleast that many more that are calling tech support for help.

]]> By: Skywavhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-599055 Skywav Tue, 04 Mar 2008 20:58:55 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-599055 While being patient should be first and last on your Tech support to do list, it should also be first on tech supports end as well. Every time I have ever called tech support (rarely) it seems as though they just want to get through with it as quick as possible and end the call before the problem is actually resolved. They need to know that not everyone that called tech support knows exactly what they are doing (they are calling for support after all). While being patient should be first and last on your Tech support to do list, it should also be first on tech supports end as well. Every time I have ever called tech support (rarely) it seems as though they just want to get through with it as quick as possible and end the call before the problem is actually resolved. They need to know that not everyone that called tech support knows exactly what they are doing (they are calling for support after all).

]]> By: ryanhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598947 ryan Tue, 04 Mar 2008 14:37:36 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598947 find it imposibble to be patient with those poeple find it imposibble to be patient with those poeple

]]> By: Nikiafhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598933 Nikiaf Tue, 04 Mar 2008 14:07:43 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598933 This is a very solid top 5 list. It really stresses the important parts of how to deal with tech support. You really need to be co-operative and ready at all times. If not, it's going to be hard for the person trying to help you to get much done. Also, having things like your computer's service tag (if applicable) and other things like knowing what OS you run are useful to know. Things like some of the specs of your computer can be helpful to know as well. In some cases that information may come in handy for the person helping you out. This is a very solid top 5 list. It really stresses the important parts of how to deal with tech support. You really need to be co-operative and ready at all times. If not, it’s going to be hard for the person trying to help you to get much done. Also, having things like your computer’s service tag (if applicable) and other things like knowing what OS you run are useful to know. Things like some of the specs of your computer can be helpful to know as well. In some cases that information may come in handy for the person helping you out.

]]> By: foxtrot_MGShttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598757 foxtrot_MGS Tue, 04 Mar 2008 00:58:20 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598757 Being in the chat chat a lot I do like to help people with any computer problems I can. Lots of people just jump in and type "my computer's not working XD ." You have to be a least a little specific. Nice tips. Being in the chat chat a lot I do like to help people with any computer problems I can. Lots of people just jump in and type “my computer’s not working XD .” You have to be a least a little specific. Nice tips.

]]> By: Sergiohttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598493 Sergio Mon, 03 Mar 2008 04:50:39 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598493 Yes this is definitely true specially patience which seems to lack in most callers! Yes this is definitely true specially patience which seems to lack in most callers!

]]> By: Stryperfanhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598486 Stryperfan Mon, 03 Mar 2008 04:11:51 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598486 Ya, often times we think that the tech support staff will be fast and steadily handled. But the truth is it does take awhile, and you've got to be patient. This is a good article for people who have'nt had to use tech support, giving them a know how of how things really go down. Good job~ Ya, often times we think that the tech support staff will be fast and steadily handled. But the truth is it does take awhile, and you’ve got to be patient. This is a good article for people who have’nt had to use tech support, giving them a know how of how things really go down. Good job~

]]> By: Chris Sandershttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598474 Chris Sanders Mon, 03 Mar 2008 03:08:27 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598474 yes being patient helps, but hopefully you can find out the answer online or from another source than the help line yes being patient helps, but hopefully you can find out the answer online or from another source than the help line

]]> By: joelg88http://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598446 joelg88 Mon, 03 Mar 2008 01:35:39 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598446 These are Great Top 5's. Nobody like to call Tech Support but we all have to do it sometimes. For me the Hold Times is what i hate the most. The 3rd tip is also a good one. When People call Tech Support they shouldnt just say " My computer is Broken". They should be more Specific. For Example say My DVD drive isnt working or My screen flickers. What ever the Case is Be specific. Also like he mentions, BE AT YOUR COMPUTER. What the point of calling Tech Support about your Computer if your watching TV?. Well Overall these are great Tips.Eee ya Later These are Great Top 5’s. Nobody like to call Tech Support but we all have to do it sometimes. For me the Hold Times is what i hate the most. The 3rd tip is also a good one. When People call Tech Support they shouldnt just say ” My computer is Broken”. They should be more Specific. For Example say My DVD drive isnt working or My screen flickers. What ever the Case is Be specific. Also like he mentions, BE AT YOUR COMPUTER. What the point of calling Tech Support about your Computer if your watching TV?. Well Overall these are great Tips.

Eee ya Later

]]> By: evilpentaxuserhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598416 evilpentaxuser Sun, 02 Mar 2008 23:55:31 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598416 yes, why can't most people follow these simple steps. yes, this covers everything that could be asked before you start with the actual issue you are having. yes, why can’t most people follow these simple steps. yes, this covers everything that could be asked before you start with the actual issue you are having.

]]> By: Ernest N. Wilcox Jr.http://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-598280 Ernest N. Wilcox Jr. Sun, 02 Mar 2008 14:54:39 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-598280 I am impressed. Dell has at least one intelligent tech support agent. All too often, the focus is on ending the call rather than resolving the issue. I agree that the customer should prepare by collecting all the information possible before calling tech support, but remember that while having the information available makes you a valuable resource, delivering unneeded information wastes time. One item I would add to the original post is:<B>Allow the tech support agent to take the lead</B>A good tech support agent will develop routines to facilitate efficient issue identification and resolution. Exploit the agents expertise by following his/her lead. The agent may sound as if (s)he is reading from a script (and may even be doing so), but that is usually because the agent runs through the same set of routines (perhaps) several hundred times a day. Working with the agent rather than trying to dominate the call will yield the best result. I am impressed. Dell has at least one intelligent tech support agent. All too often, the focus is on ending the call rather than resolving the issue. I agree that the customer should prepare by collecting all the information possible before calling tech support, but remember that while having the information available makes you a valuable resource, delivering unneeded information wastes time. One item I would add to the original post is:

Allow the tech support agent to take the lead

A good tech support agent will develop routines to facilitate efficient issue identification and resolution. Exploit the agents expertise by following his/her lead. The agent may sound as if (s)he is reading from a script (and may even be doing so), but that is usually because the agent runs through the same set of routines (perhaps) several hundred times a day. Working with the agent rather than trying to dominate the call will yield the best result.

]]> By: VOIPhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-666132 VOIP Wed, 30 Nov -0001 00:00:00 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-666132 <!--%kramer-pre%-->Top 5 Tips for Calling Computer Tech SupportHere are some excellent tips to help you the next time you need to call Technical Support for your computer, sent in by a community member who works for Dell XPS Premium Support. Be Patient. As technical support agents, we have a wealth of information<!--%kramer-post%--> Top 5 Tips for Calling Computer Tech SupportHere are some excellent tips to help you the next time you need to call Technical Support for your computer, sent in by a community member who works for Dell XPS Premium Support. Be Patient. As technical support agents, we have a wealth of information

]]> By: Useful Habits | Making I.T. Work for Youhttp://chris.pirillo.com/top-5-tips-for-calling-computer-tech-support/#comment-666131 Useful Habits | Making I.T. Work for You Wed, 30 Nov -0001 00:00:00 +0000 http://chris.pirillo.com/2008/03/02/top-5-tips-for-calling-computer-tech-support/#comment-666131 <!--%kramer-pre%-->Tips for Buying a New Computer that is Just Right for You Windows Vista’s Rants Social Media Questions and Answers ADD and OCD Help GTD How to Build an Audio and Video Podcast Dell Home Coupons Tips for Choosing the Best ISP for your NeedsTop 5 Tips for Calling Computer Tech SupportGraphics and Video Card Help Wireless Internet is Everywhere RSS and OPML for Feed Subscriptions Wind Flea Tech Segments on CNN.Com Windows Vista and SATA Drives<!--%kramer-post%--> Tips for Buying a New Computer that is Just Right for You Windows Vista’s Rants Social Media Questions and Answers ADD and OCD Help GTD How to Build an Audio and Video Podcast Dell Home Coupons Tips for Choosing the Best ISP for your NeedsTop 5 Tips for Calling Computer Tech SupportGraphics and Video Card Help Wireless Internet is Everywhere RSS and OPML for Feed Subscriptions Wind Flea Tech Segments on CNN.Com Windows Vista and SATA Drives

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