Comments on: ThinkGeek Problems http://chris.pirillo.com/thinkgeek-problems/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Tue, 24 Nov 2009 17:33:24 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: Jordanhttp://chris.pirillo.com/thinkgeek-problems/comment-page-1/#comment-709875 Jordan Mon, 16 Mar 2009 18:01:00 +0000 http://chris.pirillo.com/2007/01/16/thinkgeek-problems/#comment-709875 I am currently having problems with Think Geek. I recently purchased a hacker work shirt which they were displaying an image on the information that showed all the sizes. When I ordered I was never given the option of what size to choose and I never noticed this. After paying I realized that I had purchased a Small shirt which is useless to me as I needed a Large. Instantly I emailed them and they replied telling me to cancel the order, I looked everywhere and there was no option to cancel, I dont know if this was because I paid with paypal or if they make it really hard to find. Then I emailed them back and they said that I will have to RMA it after I receive it….. ok but you havent shipped it yet, so why should I have to waste money on shipping when I live in Canada and it is going to cost a lot. I asked them to please replace it with a shirt that they had in my size or cancel it. They then replied that it has already been packaged and they cannot do that. So now I am being shipped a shirt that is not going to fit me because of a deceiving item listing. The worst part about it is that I contacted them instantly after purchasing and they were still not able to sort this out for me. This is very poor customer support and to me seems like they were really trying to get rid of their small stock of this specific shirt. I have informed them that my friends and I will never buy from them again as they dont care about their customers, they only care about getting there stock out of the ware house and getting your money in their pocket. So now after shipping and tax I have paid $50 cdn for something that is absolutely useless to me, maybe it will fit my nephew. I am currently having problems with Think Geek. I recently purchased a hacker work shirt which they were displaying an image on the information that showed all the sizes. When I ordered I was never given the option of what size to choose and I never noticed this. After paying I realized that I had purchased a Small shirt which is useless to me as I needed a Large. Instantly I emailed them and they replied telling me to cancel the order, I looked everywhere and there was no option to cancel, I dont know if this was because I paid with paypal or if they make it really hard to find. Then I emailed them back and they said that I will have to RMA it after I receive it….. ok but you havent shipped it yet, so why should I have to waste money on shipping when I live in Canada and it is going to cost a lot. I asked them to please replace it with a shirt that they had in my size or cancel it. They then replied that it has already been packaged and they cannot do that. So now I am being shipped a shirt that is not going to fit me because of a deceiving item listing. The worst part about it is that I contacted them instantly after purchasing and they were still not able to sort this out for me. This is very poor customer support and to me seems like they were really trying to get rid of their small stock of this specific shirt. I have informed them that my friends and I will never buy from them again as they dont care about their customers, they only care about getting there stock out of the ware house and getting your money in their pocket. So now after shipping and tax I have paid $50 cdn for something that is absolutely useless to me, maybe it will fit my nephew.

]]> By: Chris Pirillohttp://chris.pirillo.com/thinkgeek-problems/comment-page-1/#comment-682777 Chris Pirillo Thu, 18 Sep 2008 02:44:37 +0000 http://chris.pirillo.com/2007/01/16/thinkgeek-problems/#comment-682777 <!--%kramer-ref-pre%-->[...] September 16th at 3:23pm Korg Kaossilator CouponsThinkGeek CouponsThinkGeek ProblemsWant a WiFi T-shirt?$50.00 ThinkGeek Gift [...]<!--%kramer-ref-post%--> [...] September 16th at 3:23pm Korg Kaossilator CouponsThinkGeek CouponsThinkGeek ProblemsWant a WiFi T-shirt?$50.00 ThinkGeek Gift [...]

]]> By: Jen F @ ThinkGeekhttp://chris.pirillo.com/thinkgeek-problems/comment-page-1/#comment-159110 Jen F @ ThinkGeek Mon, 22 Jan 2007 16:31:32 +0000 http://chris.pirillo.com/2007/01/16/thinkgeek-problems/#comment-159110 DOH! Chris, I'm so sorry about the problems you had. These frames have been... err... challenging to say the least. But despite that, you should have most definitely gotten a response back from our CS folks. I've asked them to look into it asap and make sure any open issues are resolved to your satisfaction. Please feel free to email me directly at jen at the above domain and I can get it escalated faster. Thanks for being so patient! DOH! Chris, I’m so sorry about the problems you had. These frames have been… err… challenging to say the least. But despite that, you should have most definitely gotten a response back from our CS folks. I’ve asked them to look into it asap and make sure any open issues are resolved to your satisfaction. Please feel free to email me directly at jen at the above domain and I can get it escalated faster. Thanks for being so patient!

]]> By: Postal Petehttp://chris.pirillo.com/thinkgeek-problems/comment-page-1/#comment-159070 Postal Pete Mon, 22 Jan 2007 15:44:50 +0000 http://chris.pirillo.com/2007/01/16/thinkgeek-problems/#comment-159070 Next time have it sent via U.S. Mail (prioitiy, express, etc.). Since you have moved, you most likely submitted a change of address form. The item most likely would hve been delayed a few days going through the system. But, it would at least made it to your new address. Next time have it sent via U.S. Mail (prioitiy, express, etc.). Since you have moved, you most likely submitted a change of address form. The item most likely would hve been delayed a few days going through the system. But, it would at least made it to your new address.

]]> By: cjhttp://chris.pirillo.com/thinkgeek-problems/comment-page-1/#comment-154076 cj Wed, 17 Jan 2007 14:08:51 +0000 http://chris.pirillo.com/2007/01/16/thinkgeek-problems/#comment-154076 Consider yourself lucky see note:Stock Information: Dear Wi-Fi Geeks. Due to a power adapter snafu that severely reduces the wi-fi range of the eStarling we are holding off on taking more orders until we have swapped-out the power adapters on all of the eStarling units at our warehouse. You can read more about this issue on the eStarling Website Consider yourself lucky see note:

Stock Information:
Dear Wi-Fi Geeks. Due to a power adapter snafu that severely reduces the wi-fi range of the eStarling we are holding off on taking more orders until we have swapped-out the power adapters on all of the eStarling units at our warehouse. You can read more about this issue on the eStarling Website

]]> By: KPhttp://chris.pirillo.com/thinkgeek-problems/comment-page-1/#comment-153661 KP Wed, 17 Jan 2007 06:34:44 +0000 http://chris.pirillo.com/2007/01/16/thinkgeek-problems/#comment-153661 consider yourself lucky. i managed to get my order in with thinkgeek in time to receive 2 frames for christmas. one was going to my parents (mostly so my brother could easily send photos of their grandkids), and 1 was to sit in my living room. high technology...not even close. the frames are a disaster, ugly, cheaply made, and above all... don't work. I did a small post on my site about it, but do a quick search of the blogosphere and you will discover these things have almost a 100% failure rate. they claim new wifi dongles are being shipped to replace the faulty ones they shipped with, and that new firmware will be released to fix the problems (crashing, freezing, not-downloading photos, advertised features not working). thinkgeek sent out emails to everyone who purchased a frame apologizing, explaining (and pleading) the situation with PF Digital (the manufacturers of the frames). they sent us a $25 gift certificate code and said they will be extending the return/refund window to 120 days to allow us to evaluate the fixes. i'm not hopeful.good luck. consider yourself lucky. i managed to get my order in with thinkgeek in time to receive 2 frames for christmas. one was going to my parents (mostly so my brother could easily send photos of their grandkids), and 1 was to sit in my living room. high technology…

not even close. the frames are a disaster, ugly, cheaply made, and above all… don’t work. I did a small post on my site about it, but do a quick search of the blogosphere and you will discover these things have almost a 100% failure rate. they claim new wifi dongles are being shipped to replace the faulty ones they shipped with, and that new firmware will be released to fix the problems (crashing, freezing, not-downloading photos, advertised features not working). thinkgeek sent out emails to everyone who purchased a frame apologizing, explaining (and pleading) the situation with PF Digital (the manufacturers of the frames). they sent us a $25 gift certificate code and said they will be extending the return/refund window to 120 days to allow us to evaluate the fixes. i’m not hopeful.

good luck.

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