Comments on: The Reasons I Chose Rackspace for Hosting http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/ News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Wed, 15 Feb 2012 04:06:00 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Joe the Admin http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-692934 Joe the Admin Mon, 17 Nov 2008 21:54:56 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-692934 Would you provide me with an update on how they have been treating you for e-mail reliability? Thank you Would you provide me with an update on how they have been treating you for e-mail reliability?

Thank you

]]> By: YouTube - The Reasons I Chose Rackspace for Hosting http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-654311 YouTube - The Reasons I Chose Rackspace for Hosting Fri, 06 Jun 2008 20:03:17 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-654311 <!--%kramer-ref-pre%-->[...] Honors for this video (0) Loading... Sites linking to this video (5) Clicks URL 131 http://chris.pirillo.com/2007/10/12/the-reasons-i-ch... 36 http://chris.pirillo.com/ 23 http://blog.racklabs.com/ 13 [...]<!--%kramer-ref-post%--> [...] Honors for this video (0) Loading… Sites linking to this video (5) Clicks URL 131 http://chris.pirillo.com/2007/10/12/the-reasons-i-ch... 36 http://chris.pirillo.com/ 23 http://blog.racklabs.com/ 13 [...]

]]> By: airbrat http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-629055 airbrat Mon, 28 Jan 2008 16:42:23 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-629055 Excellent vlog. Rackspace user support is top notch. They have literally redefined how customers are treated. I can guarantee everytime I call Rackspace the person who greets me actually speaks real English! Excellent vlog. Rackspace user support is top notch. They have literally redefined how customers are treated. I can guarantee everytime I call Rackspace the person who greets me actually speaks real English!

]]> By: Ran http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-547632 Ran Mon, 15 Oct 2007 15:55:01 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-547632 Hrrmm... I've been put in charge (aka *drafted*) into finding a new host service for our church - and after reading this, I'm going to look into RackSpace. I hope that potential coupon Graham mentioned becomes a reality...I just may need it! :) Hrrmm… I’ve been put in charge (aka *drafted*) into finding a new host service for our church – and after reading this, I’m going to look into RackSpace. I hope that potential coupon Graham mentioned becomes a reality…I just may need it! :)

]]> By: Chris Bede http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-547630 Chris Bede Mon, 15 Oct 2007 15:50:11 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-547630 I've been with Rackspace now for about seven years. I don't recall having any down time or problems, except when I've broken stuff myself. Back in 2005, I installed an open source stats package, which opened the door for an Apache-level compromise. Shortly after, my machine quit playing nice and started brute-force SSH attacks on other servers. I received a phone call at home from the admin of one computer that was being attacked. He wasn't all that happy about the situation. That's exactly when you need fanatical support. I called support, they ran through the log files, fount the entry point, identified the concerns, and had the machine cleaned in roughly thirty minutes. I have nothing but great experiences with Rackspace, and always recommend them to anyone I know that needs hosting. I’ve been with Rackspace now for about seven years. I don’t recall having any down time or problems, except when I’ve broken stuff myself. Back in 2005, I installed an open source stats package, which opened the door for an Apache-level compromise. Shortly after, my machine quit playing nice and started brute-force SSH attacks on other servers. I received a phone call at home from the admin of one computer that was being attacked. He wasn’t all that happy about the situation. That’s exactly when you need fanatical support. I called support, they ran through the log files, fount the entry point, identified the concerns, and had the machine cleaned in roughly thirty minutes. I have nothing but great experiences with Rackspace, and always recommend them to anyone I know that needs hosting.

]]> By: levio91 http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-547787 levio91 Sun, 14 Oct 2007 23:06:04 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-547787 seriously i hatre you yoiur such a nerd seriously i hatre you yoiur such a nerd

]]> By: levio91 http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-629056 levio91 Sun, 14 Oct 2007 16:06:04 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-629056 seriously i hatre you yoiur such a nerd seriously i hatre you yoiur such a nerd

]]> By: LJ http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-547383 LJ Sun, 14 Oct 2007 11:55:21 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-547383 I have no doubt that Rackspace are great if you're over the water, but here in the UK my experience has been not so great. For example, a migration of services from 3 servers in one datacentre to 3 newer servers in another - a simple instruction of "set up the networking exactly the same as it is in the old environment" (multiple IP addresses per server, load balancing etc). They just said "OK" and then sat on it, doing nothing. It's not until a week before the go-live that we find out it hasn't been done, and they tell us they need us to spell it out for them - exact specs (even though they have all the documentation for the last setup). So I provide them with it, and it still isn't done by the time we're doing the full migration a week later, leading to my boss and I wasting our entire Sunday doing what should have been a) a one hour job, and b) *their* job. This is just one example....they're just not on the ball at all. Very little proactive support, no initiative and almost zero commitment to getting the job done. That said, whenever we've had experience with the support techs stateside, everything's been spot-on (we ended up going to them to get everything fixed over here for the migration). I have no doubt that Rackspace are great if you’re over the water, but here in the UK my experience has been not so great. For example, a migration of services from 3 servers in one datacentre to 3 newer servers in another – a simple instruction of “set up the networking exactly the same as it is in the old environment” (multiple IP addresses per server, load balancing etc). They just said “OK” and then sat on it, doing nothing. It’s not until a week before the go-live that we find out it hasn’t been done, and they tell us they need us to spell it out for them – exact specs (even though they have all the documentation for the last setup). So I provide them with it, and it still isn’t done by the time we’re doing the full migration a week later, leading to my boss and I wasting our entire Sunday doing what should have been a) a one hour job, and b) *their* job. This is just one example….they’re just not on the ball at all. Very little proactive support, no initiative and almost zero commitment to getting the job done.

That said, whenever we’ve had experience with the support techs stateside, everything’s been spot-on (we ended up going to them to get everything fixed over here for the migration).

]]> By: Chris Vaughn http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-547197 Chris Vaughn Sat, 13 Oct 2007 17:54:22 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-547197 What is your company Chris? What is your company Chris?

]]> By: Graham Weston, Chairman of Rackspace http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-547177 Graham Weston, Chairman of Rackspace Sat, 13 Oct 2007 15:27:53 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-547177 Wow! Watching your video made my weekend. Big thank you, Chris, for all your kind thoughts. I am going to speak to Xavier about a coupon for your readers. We are very excited about Mail Hosting, too. When Rackspace was launched in 1998 we had no intention of having good support (today we refer to this period as our "denial of support" strategy). In 2000 we turned 180 degrees to focus on the ultimate support experience and the head of our support group coined the words Fanatical Support. All the experts said it was a bad plan.... They felt were really focusing on a tiny slice of the market that really appreciates good service. Well, it turns out that "tiny slice" is huge after all. It ts thrilling to us that Fanatical Support applies to email hosting, as well as web hosting. The more critical things are, the more support matters. We have become the #1 fastest growing Exchange Host in a matter of months. Thank you Chris Wow! Watching your video made my weekend. Big thank you, Chris, for all your kind thoughts. I am going to speak to Xavier about a coupon for your readers. We are very excited about Mail Hosting, too.

When Rackspace was launched in 1998 we had no intention of having good support (today we refer to this period as our “denial of support” strategy). In 2000 we turned 180 degrees to focus on the ultimate support experience and the head of our support group coined the words Fanatical Support. All the experts said it was a bad plan…. They felt were really focusing on a tiny slice of the market that really appreciates good service. Well, it turns out that “tiny slice” is huge after all. It ts thrilling to us that Fanatical Support applies to email hosting, as well as web hosting. The more critical things are, the more support matters. We have become the #1 fastest growing Exchange Host in a matter of months.

Thank you Chris

]]> By: Lisa http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-546812 Lisa Fri, 12 Oct 2007 15:20:02 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-546812 I have recommended Rackspace to my clients for years. Like you have experienced, their support is unparalled. However, not everyone can afford them. (Perhaps for Exchange, they are affordable, but their entry hosting accounts start at over $300.) For those that can't manage the expense, the next best in the industry is ServInt, I've found. You get nearly the the same fanatical support as Rackspace, at a 3rd the cost. Even so, I've found nothing that beats Rackspace if you run mission-critical applications. I have recommended Rackspace to my clients for years. Like you have experienced, their support is unparalled. However, not everyone can afford them. (Perhaps for Exchange, they are affordable, but their entry hosting accounts start at over $300.) For those that can’t manage the expense, the next best in the industry is ServInt, I’ve found. You get nearly the the same fanatical support as Rackspace, at a 3rd the cost. Even so, I’ve found nothing that beats Rackspace if you run mission-critical applications.

]]> By: Kevin Cupp http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-546767 Kevin Cupp Fri, 12 Oct 2007 13:15:44 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-546767 Plus Rackspace just aquired Webmail.us, a great little email services company here in Blacksburg, VA. Plus Rackspace just aquired Webmail.us, a great little email services company here in Blacksburg, VA.

]]> By: Chip Griffin http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-546718 Chip Griffin Fri, 12 Oct 2007 11:14:46 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-546718 I would second your Rackspace recommendation. I've been a customer since 2000 with all of my companies (at first I hedged my bets and used several providers, but I know use them almost exclusively). The service they provide has been excellent no matter how big our account was at the time. We had one server when we started and now spend tens of thousands of dollars a month for our server farms. Every problem has been dealt with professionally and in a timely manner. They frequently go beyond what they are required to do and are also very proactive in what they do to service an account. I would second your Rackspace recommendation. I’ve been a customer since 2000 with all of my companies (at first I hedged my bets and used several providers, but I know use them almost exclusively). The service they provide has been excellent no matter how big our account was at the time. We had one server when we started and now spend tens of thousands of dollars a month for our server farms. Every problem has been dealt with professionally and in a timely manner. They frequently go beyond what they are required to do and are also very proactive in what they do to service an account.

]]> By: Doc Searls http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-546669 Doc Searls Fri, 12 Oct 2007 08:53:13 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-546669 Been using Rackspace for the duration. Two of the founders, Dirk Elmendorf and Richard Yoo, are married to two Linux Journal women as well. The place is, almost literally, family. And their service is, as ya say, outstanding. Been using Rackspace for the duration. Two of the founders, Dirk Elmendorf and Richard Yoo, are married to two Linux Journal women as well. The place is, almost literally, family. And their service is, as ya say, outstanding.

]]> By: Luis http://chris.pirillo.com/the-reasons-i-chose-rackspace-for-hosting/#comment-546664 Luis Fri, 12 Oct 2007 08:46:54 +0000 http://chris.pirillo.com/2007/10/12/the-reasons-i-chose-rackspace-for-hosting/#comment-546664 And Webair? And Webair?

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