MikeQuinn: Hey, I am working on a project for a company called CentraStage they hope to make the remote support for parents a bit easier

mgwolf13: My parents wait for our visit to cram 1 yr of tech support into our visit. I'm a gadget & sw geek and husband is microsoft.

hdunnett: @chrispirillo: Helping parents with IT challenges. Got that T'shirt!

techcom: I rememeber years ago trying to coach my Grandma over the phone to use a mouse; she held it up to the screen!

electronicmusic: there is a biz model a parental tech support ….

dev_random: generatinal divide to the digital power

sufferfest: cuz they do stupid shit. My dad trashed his entire applications folder. Why? He couldn't tell me…

kevinlcc: for my parents, it's not so much support as “Hi, we have a problem, please fix it while we watch tv.”

djbruce: because they just don't get it. i got my mom on google chat and that took 2 days.

DonRoberts: It's not impossible, but I find being Tech Support for my remote family members requires the patience of a saint…

The_Creeper: Same story here, so I tend to just fix whatever needs it for 'em instead of trying to talk them through it =P

stephenfisher: Oh man. I hear you. The problem is so many companies give realy bad support and we're often the better option.

PassTheBoll: Giving tech support to them period is impossible,actually.

whatmakesexpert: @CaliLewis @Pistachio @ijustine So, Tell us.. What Makes YOU an Expert? in 140 characters or less..

susiehk: Too true! RT: @chrispirillo: Why is it next to impossible to give tech support to your parents, even if you're using remote viewing software

RelevantMom: I hear a fair amount of sighing and colorful language when my husband has to perform this service.My que to head for the hills

TreyRust: I KNOW!!

Obscura: A few years back I suggested my parents go to the local small town computer store and hire a geek to come out and fix things.

EdibleApple: no kidding! I think parents in general are the only people who use a quintuple click when trying to open something

anthonyryan: HA! Been there far too much. Parents won't ever understand our generation apparently

alfredtwo: No kidding! Doing tech support for my Dad remotely has me looking to buy a plane ticket to do it in person.

rajtilak: I believe that parents are born technologically challanged. They don't acquire it, it's their birthright.

tamegoeswild: with you on that. I usually have to pop a few blood pressure pills afterwards.

IrrationalArt: do you know a mac app that works like Afloat (window transparency) only for non Cocoa applications?

ZoliErdos: C'mon. I can't do it in the same room:-(

simpso1ja: Funny you would say that. Just last night, I shut down remote desktop app and port on mom's machine. Local support only…

JasonLandals: It's even worse when my mom calls me at work for tech support. I work corporate IT and she gets the work version of her son…

charlyjl: the term Patience takes on new meaning when helping parents (and siblings) with tech problems.

wmcleanw: I've been there.

divinjohn: second that!

alliecine: lol it will never be easy

chrispowell: that is why i am glad that my dad is a geek