This is a guest post written by Imei Hsu.
I was all excited to record myself reading a book via AStoryBeforeBedtime to my nephew Alexander (“Yi-Yi”), who lives in Florida. If you didn’t notice, Seattle is just about as far away as you can get from Florida in the continental United States. Software programs and applications that help close the distance between us are a welcome addition to my routines.
Many people have seen Chris read stories to his nephews and niece using this sweet program. But when I registered to use it, both the built-in webcam on my Macbook and the Logitech webcam I’ve used for livestreaming failed to be recognized by the program. After troubleshooting for about thirty minutes (which for me is a demonstration of patience), I decided to leave a message on the voice mail of the company, and wait for a response.
In the meantime, I emailed Chris to see if he had had a similar problem. Being the consumer geek that I am (i.e. I just want things I use to work), I thought maybe I had missed some small detail in the set up, even though I was a good girl and read the FAQ on the website. After Chris emailed back with no problems to report on his end (and I’m sure he was wondering if I had become an Asian blonde overnight), I got a phone call from Jennifer Lam, who informed me that a team of people were diligently working on the problem to get it resolved. In the meantime, if you have tried this program recently and had similar problems getting your web camera to be recognized by the program, here’s what you need to do:
- Check to see if Skype is closed on your computer.
- Close any open browsers.
- Remove Facetime Beta from your computer if you ever downloaded. Now, THAT I wouldn’t have guessed, but I didn’t have that on my computer.
- Finally, you must uninstall Google voice and video if you have ever loaded it to your hard drive. (On Mac OS, that translates to: Finder–>Macintosh HD –> Library –> Application Support –> Google –> Google voice uninstall –> type in your password –> double click –> OK) (For Windows, simply go into your installed programs, uninstall Google voice and video and then delete its folder. Reboot your system.)
Unfortunately, there is no other way around the problem at this time. Jennifer said the FAQ on the site will be updated to include this information until the matter has been resolved. She certainly doesn’t want you to have to uninstall Google Voice and Video each time you read a story to a child.
After I went through the steps, my web camera had no problem being detected and synced with the program, and I went on to capture a psychologically thrilling (and Social Media appropriate) rendition of “The Three Little Pigs”, which will soon be available on my Facebook page for your enjoyment.
Have you used AStoryBeforeBed.com? What has your experience been like? What do the kids say about it? My thanks to Chris and to Jennifer for a pleasant experience after resolving the web camera issue.
B. Imei Hsu is a nurse psychotherapist and performance artist, a blogger for Lockergnome’s Health blog, and a hedonist with all things tech and toys. You can follow her escapades on Facebook ImeiYogaDance or her blog for artists, as well as on Twitter @VideoNurse and @HipsForHire. She lives with her cat Charles-Monet in an art space with the art community Sabaki LLC, in Seattle, WA.