Tag Archives: verizon-iphone

Dismal Turnout for Verizon iPhone


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Kelly was on the scene at Seattle-area Verizon iPhone launch locations early this morning. Here she talks to the first person in line at the Seattle University District Verizon Wireless store, then travels a few blocks to the University Village Apple Store where 1 person was in line.

Seattle mirrors similar lackluster turnouts for the Verizon iPhone launch, suggesting that a Verizon iPhone may not be the big deal everyone expected.

According to the USA Today, Seattle definitely wasn’t the only store with smaller than expected turnouts. Piper Jaffray analyst Gene Munster tracked the turnout at several other stores, including New York City’s Fifth Avenue Apple Store. That location saw 1400 people waiting in line for the iPhone 4 release last summer. This morning saw only 40 people waiting for the Verizon version.

Many analysts are “blaming” the cold weather and online pre-sales for the disappointing numbers. Will Verizon really sell 1 million units by the end of the weekend as predicted? I am starting not to think so. What are your thoughts?

Verizon iPhone Pre-Orders to Start February 3rd

Verizon is offering existing customers a chance to buy the Verizon iPhone on February 3rd, a week before the general public. According to an email received by MacRumors, Verizon will begin pre-order sales at 3am Eastern on February 3rd. The email also indicates that the pre-sale inventory is limited, so when that inventory is depleted, customers will have to wait until the February 10th public launch date.

Make sure you have your My Verizon self-serve account set-up online. Orders can only be placed through your my Verizon account. On February 3rd at 3am EST, Verizon Wireless will allow our current customers to order upgrades or new lines to their accounts through your My Verizon online account (make sure you have registered before the 3rd).

Verizon is allowing certain existing AT&T customers to trade in their current iPhone for credit towards a new Verizon iPhone 4. Depending on which model you have, you could receive up to $360.00 in credits.

Are you planning to make a switch to Verizon?

Don’t forget to stop by our software center to see what’s new today.

Verizon and the Perfect iPhone Commercial

And so it begins… the first Verizon iPhone commercial has been unleashed on the world. Whether or not you are a fan of the beloved Apple device hitting Verizon’s markets, you have to admit that this commercial is a damn good one. Its sheer simplicity is perfection.

The scene is set with a simple clock showing a time of 11:59. You can hear the ticking in the background as different clocks are shown, all with different times on them. Someone’s fingers are tapping a desk impatiently. These elements together perfectly set you up for the big moment…

That moment comes when the proverbial clock strikes twelve. We see a pretty girl break out into a huge smile, but there is no party. There are no fireworks, streamers or confetti. Verizon Wireless simply says:

To our millions of customers who never stopped believing this day would come – thank you.

Simplicity can be powerful, folks. Keep that in mind.

The Cost of the Verizon iPhone

This is a guest post written by my assistant, Kat Armstrong.

Earlier today, I happened to read a post on the Business Insider. The article discussed the fact that Verizon is ending its credit program for current customers. Up until January 16th, current customers can receive a $100.00 credit towards a new phone if they renew their contract when their two-year period is up. Theoretically, this means that they could apply that credit towards an iPhone and have it cost only $99.00. But is that actually true?

A few moments ago, I was chatting with a regular community member named Carlton Pecot. Carlton is a long-time Verizon customer who happens to have a contract coming up for renewal. Like many of you, he is excited at the prospect of owning an iPhone at long last. He called Verizon today to ask about pricing and such, so that he and his girlfriend (they are on a shared plan) can make their final decisions about the handset.

Needless to say, Carlton is extremely upset after speaking with a rep at great length. He was told more than once that he can not receive any special pricing or discounts when upgrading to an iPhone. The Verizon rep informed our friend that the $299 pricing ONLY applies to NEW CONTRACT CUSTOMERS. Carlton was told that current customers who upgrade to the new iPhone will have to pay $499 – even if they sign a new two-year contract.

This is in direct contrast to what is being said on numerous blogs and websites right now, and it’s frankly quite disturbing. Is this rep completely out of the loop and circulating somewhere in outer space? It’s impossible to know for sure, and I have a feeling that’s the way it will be spun. However, Carlton made sure to ask more than once for the rep to verify what he had said regarding the actual cost of the Verizon iPhone for current customers.

On the Verizon site, it specifically states that “When purchasing iPhone at the 2 year promotional price a new agreement is required. However, you will also have the option to purchase iPhone at full retail price, which will not require you to sign a long-term agreement.” That makes it sound as though current customers who sign a new two-year contract can take advantage of the promotional price. That is not what was told to Carlton, though… repeatedly.

If this is true, it stinks to high Heaven. If a current customer in good standing is up for renewal, they should get the same pricing on phones as someone who starts a new contract… just as we do on AT&T. This smacks of trying to gouge more money out of good people (loyal customers!) who have been impatiently waiting to renew until they could get an iPhone.

In my opinion, this shouldn’t be about new customers. It should be about new contracts. A “renewed” contract IS a new contract, folks. Why are existing customers being treated differently than new ones?

What are your thoughts? Could this particular rep have everything completely wrong, or is something not quite right here?

Update

As I said earlier in this post, it’s entirely possible that this lone rep is seriously misguided. Where, though, did they get the information they were tossing out to their customer? It had to come from somewhere! One of Chris’ Twitter followers said that he was given opposite information today by Verizon, with them telling him he can use his “New Every Two” credit towards the iPhone.

I still maintain that something smells fishy here, folks. It could be that not every Verizon employee has the proper information. That itself is a problem in and of itself. Whatever the case may be, someone needs to figure out what they’re doing and pass those important facts along to all of their reps.

No Verizon iPhone in the Near Future

There have been rumors running rampant about a possible Verizon iPhone for nearly as long as the iPhone itself has been on the market. Customers want it so badly they can taste it… and spread mis-information about the possibility. Today, we learned that there is definitely no merger between the two companies coming any time soon. Verizon CEO Ivan Seidenberg stated that “We would love to carry it when we get there, but we have to earn it.”

Seidenberg does, however, allude to the possibility of something beautiful happening in the future, once Verizon’s 4G network is running smoothly. He feels that whenever Apple is ready to make a 4G iPhone, they will be ready to help unleash it upon the World. “I think 4G will accelerate the process,” he said, “and any other decisions Apple makes would be fine with us. Hopefully, at some point Apple will get with the program.”

Verizon isn’t getting an iPhone, but you can still get the best software and apps right on our site.