Tag Archives: tech-support

Video Recording Software, Overclocking, Free Hosting, PC Brands


Chris | Live Tech Support | Video Help | Add to iTunes

http://live.pirillo.com/ – As every night, I opened up the phone lines to 888-pirillo.

Our first caller tonight wants to know if it’s ok to use software to try and overclock his processor, instead of going through BIOS. Well, I guess. If it’s working for you, then go with it. However, to truly overclock, you’re going to have to use the BIOS settings. You can always go to the manufacturer’s website, and see if there are any BIOS updates available. Keep in mind if you’re going to overclock, you’re going to heat up the processor. Make sure you use some type of cooling.

The next caller had one important thing to say. Drewbeard. That’s all, just the name. Drewbeard was an old regular chatter who hasn’t been around in awhile. I miss him!

Ahhhh. What is the /best/ free web hosting company? That’s a tough one. When looking for hosting solutions, you generally want to go with whatever is within your budget and still meets your needs. In the case of free companies, you just need to do some research. The chatters are throwing out suggestions, such as 1and1.com, media temple and X10hosting. It’s going to come down to your personal preferences, needs and expectations.

Do I prefer HP or Dell when it comes to media, such as watching videos or playing games? To be quite honest, they are pretty much equal. It will depend on your hardware configuration. My suggestion is you go with whichever one can get you either a Blue Ray Disc or HD DVD technology.

Last call tonight! This question was a bit obscure. The caller basically wants to know what free software is out there to allow him to use his Mini Cam to record videos. Everyone at live.pirillo.com is throwing out suggestions, of course. Thanks guys! You rock! Let’s see, there’s CamStudio, and a whole list of others that you can choose from right here.

That’s all the time we have tonight. Tune in again tomorrow, and be ready to call with your questions!
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Free Tech Support by Phone


Chris | Live Tech Support | Video Help | Add to iTunes

http://live.pirillo.com/ – Opening up the phone lines to 888-pirillo.

I want to make this a part of our regular routine. I haven’t decided yet if this will be done on a daily or weekly basis. Tonight, I thought I’d do a few videos of FREE live tech support calls. You can call and leave me a voice mail at 1-888-pirillo. That’s 1-888-747-4556. Remember to add the country access code if you are calling from outside the United States.

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Call Tech Support Free


Chris | Live Tech Support | Video Help | Add to iTunes

http://live.pirillo.com/ – Opening up the phone lines to 888-pirillo.

I want to make this a part of our regular routine. I haven’t decided yet if this will be done on a daily or weekly basis. Tonight, I thought I’d do a few videos of FREE live tech support calls. You can call and leave me a voice mail at 1-888-pirillo. That’s 1-888-747-4556. Remember to add the country access code if you are calling from outside the United States.

Want to embed this video into your blog? Use this code:

Formats Available: MPEG4 Video (.mp4) Flash Video (.flv) MP3 Audio (.mp3) Microsoft Video (.avi)

Gateway Tech Support Problem

Step one: Blame the user. Step two: See step one.

Welcome to Gateway Chat. My name and badge number are Diana_GWPR###. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.

Hello Chris.

Howdy.

According to your submission and my data, the serial number for your Gateway system is ————-, a Gateway FX510XT with 2048 MB and the limited warranty expiration date is 5/23/2009. Is this correct?

That is correct.

Thank you for verifying your information. I see some opportunity here to enhance your computer experience. Let’s resolve the issue first and then discuss these options.

I’ve read your issue description from the submission form. I understand that you are having issue with your video card. Do you have any more details that may help us?

Not really. It’s not working. I spilled coffee onto my system and the only hardware that seemed to be affected was one of my video cards. after removing the problematic card (and cable… things seem to be in working order with the system. you will see that the card has coffee stains in the fan cage (internally, on the video card itself)

Alright Chris. I would recommend to send the system in for service.

Not the system, the card. The system, itself, is fine. It works fine without this video card… it’s the video card that’s messed up at this point – and quite possibly the cable connecting it to the second video card. If I send the entire system in, not only is it overkill – but I also run the risk of having the data on my hard drives wiped out.

Yes. I understand. But as I have checked you have the ADP warranty. And that is the warranty that we are going to use. The issue is customer induced damage and you need to send the whole system in for sevrice.

But I paid for on-site service? Why would I have to send it in?

Yes, that is correct Chris. All your data will be wiped out. But that is what your warranty states.

Whoa. You’re telling me that when there’s absolutely nothing wrong with the hard drive, I still have to send the entire system in – DESPITE having paid for on-site service – and that you’re guaranteeing me that all the data on the drive(s) will be wiped out?!

Seriously?!

Is this April 1st?

Alright. allow me a moment to check this if I can send the part to you.

The problem is with the hardware that I removed – customer induced or not.

Yes I understand. Let me check Chris.

Thank you for holding Chris.

I have read the policy regarding the warranty. As I have read, the ADp warranty ids for the system and not for the part. Therefore, since you accidentally damaged the part, in order to replace it, you need to purchase a new one. I apologize for the wrong information I gave you before.

…why did I buy the extended warranty?

Can you tell me?

The extended warranty you are referring is for the whole system. Now, your issue is a customer induced so you need to purchase a new one.

But why does the extended warranty not cover it?

What makes it so “extended”?

Because the issue was induced by you Chris.

I understand, it was my coffee – and that I accidentally spilled it.

Yes. I understand Chris. But the ADP warranty is for the whole system and not on the parts.

But I also believed that the extended warranty was worth something more than just being called an “Extended Warranty.”

Without parts, there is no system.

Yes I understand. I apologize Chris, but you really need to purchase the part.

I can not process any replacement or process anything because this was caused by the customer.

Good to know. I promise not to use the computer again, lest I run the risk of inducing something else.

It’s ALWAYS the user’s fault. I shouldn’t have been drinking coffee in the same room as my computer, and I should’ve gone to law school to properly interpret the warranty issued by said OEM. Their position is completely understandable – it WAS all my fault. I’m to blame for purchasing the system, I’m to blame for not understanding their definition of ‘ADP,’ and I’m to blame for the accident. I induced everything. But I also thought I had my ass covered.

And lest you think I’m being an absolute brat about this situation, you might know that I (indeed) purchased ADP – which is an “Accidental Damage Plan” (as defined by Gateway). In fact, it seems I purchased damn near every freakin’ kind of warranty possible from Gateway for this system:

  • 3yr Accidental Damage Stand-alone
  • 3yr Factory Labor
  • 3yr Parts Exch/Replace
  • C_3yr_Onsite_DT – Acctg 1Yr Std.
  • C_3yr_Tech_DT – 1Yr Std.
  • C_3yr_ValuePlus_DTHigh1Yr
  • C&B_3yr_ADPonly_Desktop_within365

Now, let’s step through a live shopping cart on Gateway.com – exactly like I would have done when I origianlly purchased the system and its extra warranties. We get to the “Protect Your Investment” page (sounds all official, doesn’t it). Here’s a direct citation from the Accidental Damage Plan section. Bulletpoints for ADP in the shopping cart indicate:

  • Coverage for accidental drops, spills & power surges
  • Duration must match the duration of your warranty above

The three year Accidental Damage Plan is listed as active in my account on Gateway.com, with 754 days remaining. ADP is only valid if I send the entire system in for inspection, according to Diana. However, if I decide to return the PC, as instructed by the TSR, I’m informed that all of my data would be erased (per the original agreement, apparently).

<rock>Me</hardplace>

Diana adds insult to injury, seemingly changing the rules midstream: “Since you accidentally damaged the part, in order to replace it, you need to purchase a new one.” So, she’s saying that the ADP is basically a POS – and that I wasted $50 on it. Actually, she’s saying that I wasted $5,000+ on the entire system. She says it again:

“Now, your issue is a customer induced so you need to purchase a new one.” Which begs the question: What the hell kind of spills are NOT customer induced?!

Un-fucking-believable. Go out of business already, Gateway. I may not have any legal ground to stand on – but that doesn’t make me feel any less swindled.

Making Connections: Icons, Errors, and Eyebrows

This episode is starring…

Directly from the virtual pages of http://chris.pirillo.com/media/ comes the latest installment of Lockergnome’s Connections. Deleting stubborn icons from the desktop, fixing hard drive errors, learning about Nokia’s new device, watching an MP3-playing watch, discovering how to create an interactive podcast, and… what the heck is up with my eyebrows!?