Tag Archives: tech-help

How to Reach 100,000 YouTube Subscribers


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100,050 is a pretty big number! That’s how many subscribers we now have on our YouTube channel! Thank you for following what we’re doing!

I’m coming up on my four-year YouTube anniversary. I’ve been publishing tech-related information online since 1996. I’ve posted more than 2500 videos to YouTube, and been fortunate to rack up millions of views.

Based on the emails and feedback I receive, I know I have influenced many of you, and that humbles me. I got where I am today because of all of you. I literally raised a glass to all of you to toast our continued success together. The community as a whole is what makes me want to push myself to do more, and to continue producing content.

I have been told I’ll be heading to Hell if I don’t reach a million subscribers soon, but you won’t be heading there if you subscribe to me! Only good things will happen if you join our community!

Thanks everyone. Thanks for helping me do what I love to do.

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The Kind of Tech Questions I Get Every Day

Let’s try this email from Paul:

hi Chris happy holidays to you and your family. I’m a big fan of yours I’ve been watching you since the early days of tech TV call for help. I enjoy your streams , here is my question I am considering doing a live video stream myself and I was just wondering what kind of a web cam should I use or get and what kind of microphone to use and if you can give me any pointers and suggestions thanks Chris

They’re all the same – every single Webcam vendor on the planet. There’s absolutely no difference between them. Get what you can afford or based on the features you like most. To every one of those companies, you’re nothing more than just another email address in the crowd – they have no unique relationship with you, nor do they want one. You are not special to them.

Here’s a question that just came in from Alex:

Hey chris, I’ve been wanting to buy more RAM to maximize how much I can do on my PC. Now i am one to go for the cheap, But good quality products. So i was wondering, What brand would you recommend and how much do you think it would cost? Any suggestions would be great.

They’re all the same – every single computer memory company on the planet. There’s absolutely no difference between them. Get what you can afford or based on the features you like most. To every one of those companies, you’re nothing more than just another email address in the crowd – they have no unique relationship with you, nor do they want one. You are not special to them.

And now, a question from Tony:

I also had a question – Which is the better anti-virus/internet protection between Norton, McCafee, AVG, or Kaspersky? I am currently using McCafee and Kaspersky but the subscription is coming to an end. Please help me decide which one is the better/best one.

They’re all the same – every single security software title on the planet. There’s absolutely no difference between them. Get what you can afford or based on the features you like most. To every one of those companies, you’re nothing more than just another email address in the crowd – they have no unique relationship with you, nor do they want one. You are not special to them.

I really don’t know how to answer these questions properly.

Live Tech Help with Chris


Chris | Live Tech Support | Video Help | Add to iTunes

http://live.pirillo.com/ – Watch as Chris takes live calls from chatters in the live.pirillo.com channel.

I’ll talk with a caller about what type of laptop to buy. One asks how long I’ve been doing live shows… and geek things in general. Yet another person wants to know my opinion on the new iMac.

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Call 888-Pirillo


Chris | Live Tech Support | Video Help | Add to iTunes

http://live.pirillo.com/ – I’m happy being a Vonage customer. I love getting my voice mails as .wav files in my Email inbox. If you want to call and leave me a voice mail with a question or comment, you can reach me at 1-888-pirillo. That’s 1-888-747-4556.

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Gateway Tech Support Problem

Step one: Blame the user. Step two: See step one.

Welcome to Gateway Chat. My name and badge number are Diana_GWPR###. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.

Hello Chris.

Howdy.

According to your submission and my data, the serial number for your Gateway system is ————-, a Gateway FX510XT with 2048 MB and the limited warranty expiration date is 5/23/2009. Is this correct?

That is correct.

Thank you for verifying your information. I see some opportunity here to enhance your computer experience. Let’s resolve the issue first and then discuss these options.

I’ve read your issue description from the submission form. I understand that you are having issue with your video card. Do you have any more details that may help us?

Not really. It’s not working. I spilled coffee onto my system and the only hardware that seemed to be affected was one of my video cards. after removing the problematic card (and cable… things seem to be in working order with the system. you will see that the card has coffee stains in the fan cage (internally, on the video card itself)

Alright Chris. I would recommend to send the system in for service.

Not the system, the card. The system, itself, is fine. It works fine without this video card… it’s the video card that’s messed up at this point – and quite possibly the cable connecting it to the second video card. If I send the entire system in, not only is it overkill – but I also run the risk of having the data on my hard drives wiped out.

Yes. I understand. But as I have checked you have the ADP warranty. And that is the warranty that we are going to use. The issue is customer induced damage and you need to send the whole system in for sevrice.

But I paid for on-site service? Why would I have to send it in?

Yes, that is correct Chris. All your data will be wiped out. But that is what your warranty states.

Whoa. You’re telling me that when there’s absolutely nothing wrong with the hard drive, I still have to send the entire system in – DESPITE having paid for on-site service – and that you’re guaranteeing me that all the data on the drive(s) will be wiped out?!

Seriously?!

Is this April 1st?

Alright. allow me a moment to check this if I can send the part to you.

The problem is with the hardware that I removed – customer induced or not.

Yes I understand. Let me check Chris.

Thank you for holding Chris.

I have read the policy regarding the warranty. As I have read, the ADp warranty ids for the system and not for the part. Therefore, since you accidentally damaged the part, in order to replace it, you need to purchase a new one. I apologize for the wrong information I gave you before.

…why did I buy the extended warranty?

Can you tell me?

The extended warranty you are referring is for the whole system. Now, your issue is a customer induced so you need to purchase a new one.

But why does the extended warranty not cover it?

What makes it so “extended”?

Because the issue was induced by you Chris.

I understand, it was my coffee – and that I accidentally spilled it.

Yes. I understand Chris. But the ADP warranty is for the whole system and not on the parts.

But I also believed that the extended warranty was worth something more than just being called an “Extended Warranty.”

Without parts, there is no system.

Yes I understand. I apologize Chris, but you really need to purchase the part.

I can not process any replacement or process anything because this was caused by the customer.

Good to know. I promise not to use the computer again, lest I run the risk of inducing something else.

It’s ALWAYS the user’s fault. I shouldn’t have been drinking coffee in the same room as my computer, and I should’ve gone to law school to properly interpret the warranty issued by said OEM. Their position is completely understandable – it WAS all my fault. I’m to blame for purchasing the system, I’m to blame for not understanding their definition of ‘ADP,’ and I’m to blame for the accident. I induced everything. But I also thought I had my ass covered.

And lest you think I’m being an absolute brat about this situation, you might know that I (indeed) purchased ADP – which is an “Accidental Damage Plan” (as defined by Gateway). In fact, it seems I purchased damn near every freakin’ kind of warranty possible from Gateway for this system:

  • 3yr Accidental Damage Stand-alone
  • 3yr Factory Labor
  • 3yr Parts Exch/Replace
  • C_3yr_Onsite_DT – Acctg 1Yr Std.
  • C_3yr_Tech_DT – 1Yr Std.
  • C_3yr_ValuePlus_DTHigh1Yr
  • C&B_3yr_ADPonly_Desktop_within365

Now, let’s step through a live shopping cart on Gateway.com – exactly like I would have done when I origianlly purchased the system and its extra warranties. We get to the “Protect Your Investment” page (sounds all official, doesn’t it). Here’s a direct citation from the Accidental Damage Plan section. Bulletpoints for ADP in the shopping cart indicate:

  • Coverage for accidental drops, spills & power surges
  • Duration must match the duration of your warranty above

The three year Accidental Damage Plan is listed as active in my account on Gateway.com, with 754 days remaining. ADP is only valid if I send the entire system in for inspection, according to Diana. However, if I decide to return the PC, as instructed by the TSR, I’m informed that all of my data would be erased (per the original agreement, apparently).

<rock>Me</hardplace>

Diana adds insult to injury, seemingly changing the rules midstream: “Since you accidentally damaged the part, in order to replace it, you need to purchase a new one.” So, she’s saying that the ADP is basically a POS – and that I wasted $50 on it. Actually, she’s saying that I wasted $5,000+ on the entire system. She says it again:

“Now, your issue is a customer induced so you need to purchase a new one.” Which begs the question: What the hell kind of spills are NOT customer induced?!

Un-fucking-believable. Go out of business already, Gateway. I may not have any legal ground to stand on – but that doesn’t make me feel any less swindled.