Chris Pirillo » stolen-password http://chris.pirillo.com News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Tue, 24 Nov 2009 15:06:19 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 © chris@pirillo.com () chris@pirillo.com() Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. chris@pirillo.com No no http://chris.pirillo.com/wp-content/plugins/podpress/images/powered_by_podpress.jpgChris Pirillohttp://chris.pirillo.com 144 144 PayPal Denies $450 of Unauthorized Chargeshttp://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/ http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/#comments Fri, 01 Aug 2008 07:38:47 +0000 Chris http://chris.pirillo.com/?p=7773 PayPal Denies $450 of Unauthorized Charges is a post from Chris Pirillo

On my birthday last Saturday, I received a “present” I wish I never had. Due to some lax security policies that Apple has thankfully since updated, someone was able to use my birth date to obtain my iTunes password, and get into my account. They then managed to use that information to give themselves a nice little gift of $450 worth of iTunes gift cards… courtesy of my PayPal account.

Apple has worked with me to straighten this out on their end. As far as I know, they have since made some changes to their password retrieval process, which is an excellent thing. Of course, that doesn’t get me my money back.

So, I turned to PayPal, and opened a case in their Resolution Center. I followed all of the necessary steps, and provided them with complete information. The wait then began for me, checking my PayPal balance daily to see if my $450.00 was back in my account yet.

Tonight, I received an email from PayPal’s lovely Resolution Center.

We have completed our investigation of your claim and have determined that this is not an instance of unauthorized account activity. At this time, your claim has been denied. Through careful research, it has been determined that the correct course of action would be to cancel the Preapproved Payment Agreement from your Profile. The merchant will be notified of this change and will no longer be able to make charges to your account.

Wait, what??? “This is not an instance of unauthorized account activity”. What the HELL are they thinking? My password was obtained illegally. My money was taken without my consent… again illegally. How exactly can they determine that this was not an instance of unauthorized anything?! This is complete insanity. Apparently, PayPal is so focused on making money for themselves that they cannot be bothered to care when ordinary people like you and I lose ours via illegal means.

Thanks for nothing, PayPal.

]]> PayPal Denies $450 of Unauthorized Charges is a post from Chris Pirillo

On my birthday last Saturday, I received a “present” I wish I never had. Due to some lax security policies that Apple has thankfully since updated, someone was able to use my birth date to obtain my iTunes password, and get into my account. They then managed to use that information to give themselves a nice little gift of $450 worth of iTunes gift cards… courtesy of my PayPal account.

Apple has worked with me to straighten this out on their end. As far as I know, they have since made some changes to their password retrieval process, which is an excellent thing. Of course, that doesn’t get me my money back.

So, I turned to PayPal, and opened a case in their Resolution Center. I followed all of the necessary steps, and provided them with complete information. The wait then began for me, checking my PayPal balance daily to see if my $450.00 was back in my account yet.

Tonight, I received an email from PayPal’s lovely Resolution Center.

We have completed our investigation of your claim and have determined that this is not an instance of unauthorized account activity. At this time, your claim has been denied. Through careful research, it has been determined that the correct course of action would be to cancel the Preapproved Payment Agreement from your Profile. The merchant will be notified of this change and will no longer be able to make charges to your account.

Wait, what??? “This is not an instance of unauthorized account activity”. What the HELL are they thinking? My password was obtained illegally. My money was taken without my consent… again illegally. How exactly can they determine that this was not an instance of unauthorized anything?! This is complete insanity. Apparently, PayPal is so focused on making money for themselves that they cannot be bothered to care when ordinary people like you and I lose ours via illegal means.

Thanks for nothing, PayPal.

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