Tag Archives: sprint

AT&T Ranks Dead Last for Customer Satisfaction

A recent study by Consumer Reports determined where cell phone companies rate when it comes to customer satisfaction. It seems as though everyone these days has a cell phone, and most of those people have very strong opinions about the carrier they have their service with. Too often, people blame the companies directly for problems such as lost calls when in reality there are several contributing factors. Your location and the type of phone you use can affect how often you drop calls.

It’s interesting to look through these results, and see where each company rates. Surprisingly, TracFone rates the highest amongst the pre-paid plan gang. I’ve heard horror stories about their service in the past. It’s good to see that they have apparently tightened up the ship and made things better for their customers. Amongst the contract carriers, Verizon comes out on top while Sprint and AT&T are nearly neck-and-neck at the bottom of the barrel. They even rank lower than Canadian carriers!

Wireless Satisfaction in USA

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It’s even more interesting to see that AT&T holds almost as big of a market share as Verizon does – despite their obvious lack of customer satisfaction. Who will be the first to point out the obvious: AT&T is only “holding their own” thanks to their exclusive contract with Apple and the iPhone?

Is webOS 1.4 Hitting Sprint Today?

Reports this morning – including on the official Sprint site – claimed that webOS 1.4 would be hitting Palm Pre and Pixi handsets beginning today. While some customers have already received the update, others are gnashing their teeth while waiting for answers. The article that showed up on Sprint’s site this morning has now been pulled, leaving customers wondering what in the heck is going on.

Not only is this a basic bug fix and feature update, it also includes a very important feature: Flash 10 will be included for those using a Pre. Finally… Flash on a mobile device! Full Flash 10 support would require an Adobe plug-in, which was reportedly going to be available soon from the Palm App catalog.

There are reportedly also a number of important bug fixes with this release, including:

  1. Time Zone bug fixed
  2. Network time sync bug fixed to reflect accurate Network time
  3. Bluetooth car-kit transition to device corrected
  4. No EV icon bug fixed (random)
  5. Random browser formatting bugs fixed
  6. Fixed bug that incorrectly displayed Sprint when actually was Digital Roaming
  7. Missing Contact issue specifically with swap down to 1.2.9.1 or less

The question now is… where did the update go? Why has it been pulled? When can customers expect to receive the much-anticipated upgrade to their device? It will be interesting to keep an eye on this as the day progresses.

Sprint UpStage EVDO

I’m a member of the Sprint Ambassador program, which means they’ve supplied me with test equipment in the past. A few weeks ago, I received an UpStage in the mail – and couldn’t wait to give ‘er a whirl. I have yet to try downloading any kind of content with the device, although that’s a huge selling point for users who appreciate convenience.

I’ve been too busy futzing with the damn Cingular Blackjack and its lack of charging-by-USB to busy myself with other phones on other mobile networks. The UpStage does not charge by USB, either – which is a tremendous shortcoming and engineering oversight (in my very humble opinion). To add insult to injury, neither one has a mini-USB port.

With the last Ambassador lease, I tethered the Samsung SPH-a920 to my Thinkpad and used it (largely) as a modem, which allowed me to get online without draining the battery for my old “normal” cell phone (the Cingular 2125).

Here’s the message the team just sent to me the other day, regarding connectivity via Bluetooth in OS X:

The Sprint Ambassador Team wants to reach out to you for solutions. Since launching Phase III, we’ve received multiple requests on how to connect your Phone-As-A-Modem with a Mac via Bluetooth. In Phase I, an Ambassador posted a great work-around way of doing this with the Samsung A920.

A few of you have tried this same solution, but have reported to us that you’re unable to make it work with the new Samsung phone. We understand that the Phone-As-Modem feature has been one of the most popular among Ambassadors. Unfortunately, Sprint currently doesn’t have official instructions for how to do this on a Mac, but we greatly valued the publicly shared instructions provided by NoDRM, so we wanted to open this up to you all for help.

If you have a successful solution to pairing your Samsung phone-as-a-modem with a Mac, please email us back your instructions and we’ll be sure to try it out. If it works, we’ll send it out to all the Sprint Ambassadors (of course, crediting you) so that we can build a shared knowledge.

I’m happy thrilled to report that I had no problems getting the UpStage to act as a Bluetooth modem on OS X. Astounded, actually, at how simple it was to set up (per nodrm’s instructions). I didn’t even dare try it in Windows, given the painful Bluetooth experiences I’ve had with XP and Vista in the past. Moreover, I’m starting to take the Macbook with me on trips more and more. Why? It just works (especially power management)!

As a side note, the UpStage’s EVDO is much faster than my ClearWire connection – palpably. ClearWire makes for a great backup Internet service, but I don’t know if I could necessarily recommend ’em as a primary ISP (no matter how much you may hate the phone or cable company). Still waiting for someone to get back to me on Gnomedex sponsorship, although I’m not holding my breath.