Tag Archives: service

A Letter from AT&T

Mike Maxwell, Vice President and General Manager for AT&T (Pacific Northwest & Alaska) took time out of his busy day to send me a nice form letter:

I am writing to thank you for choosing AT&T for your wireless service, and to update you on exciting plans we have to make your wireless experience even better.

You already know that AT&T covers 97% of all Americans. And as an AT&T customer, you have access to the nation’s fastest mobile broadband network; a mobile broadband network that allows you to talk and browse the web at the same time; and seamless access to over 20,000 AT&T Wi-Fi hotspots – more than any other U.S. wireless provider.

But you may not know the extent of our plans to improve your experience. In 2010 alone, we plan to invest between $18 and $19 billion in our wireless and wireline networks across the country. In fact, we’ve invested more in our networks over the last three years than any of our U.S. competitors. We’ve already upgraded our cell sites to enable faster mobile broadband speeds when paired with expanded backhaul, and we plan a similar upgrade at the end of the year that will enable even faster speeds.

We’re not stopping there. We are also adding thousands of new cell sites, expanding mobile broadband coverage to millions of customers, installing enhanced fiber backhaul, and increasing the capacity of our data network. Not only do these enhancements provide a better experience today, but they also enable a seamless migration to our next generation of mobile broadband – LTE.

What this means to you is simple: better coverage where it matters most, and fast access to information on the go.

Uh huh. All I want to know is when I can stop telling people I’m using an iPhone before it’s had the chance to end the call prematurely?

I'm Not in Love – an Android vs iPhone Song

Imei has decided it’s time to make a change and begin using the iPhone 4 in her daily life. Following is the post she wrote to explain her choice.

You’ve probably heard me as “the voice of reason” when it comes to Android vs. iPhone. I believe Android gives iPhone a run for its money by producing creativity in open source apps, and competition to the run-away favorite. But my year as the n00b of Social Media is coming to an end, and I need a seamless user experience I can take to the bank as my businesses take off. Chris Pirillo told me last year to wait for the next iPhone. Well, I’ve waited. And it’s time (I’m expecting a free bumper, though).

Using Looptastic HD on the iPad, a Bose speaker, my Yamaha 0RS-700 keyboard for percussion, a microphone and a portable speaker, I can get some live sound in my library/office! If you want to learn more about Looptastic, take a look at my other video about using Looptastic HD to become your own iPad DJ. The mix you hear on this video took only two minutes for me to find and create. By setting the bpm’s, I can sync that to any other looping program — it just so happens to be my keyboard. Once I add a six-channel mixer to the apps, you can add harmonies and other melody lines, or layer in another song.

I want to thank T-mobile for six years of great service. I really like T-mobile as a company. I just wasn’t satisfied with the battery life, the forced closing of the My Touch nearly every hour (with very few apps), and the slow response. The camera quality is also poor quality even compared to the iPhone 3GS. But I am looking forward to the next Android phones to keep all phone companies and dev’s staying sharp and creating the best products ever!

All of the music and lyrics in this video were created by Imei herself.

Have you made any type of major change in provider service? What prompted the decision?

How Much do You Usually Tip?

Recently, we talked about leaving a tip when dining out. Many people believe that a standard percentage of the bill should be left on the table for the server… no matter what. Still many others believe that the amount of the tip depends on the level of service received. I put this question to my friends to see where their opinions lie.

Qweh? Audio? From Chris? muaha? Do I play it or not? – Bwana McCall

Wow, I’m kind of saddened that people actually need to use tip calculators. – Louie

Hmmm I tip minimum 20% and generally in the 25-30 range, though I’ve tipped more and less, but almost never less than 20%, you have to do pretty bad to get less than 20%, and seriously a tip calculator, it’s pretty basic math for percentages – Justin Yost

You have to be on your toes for me to tip 20%. But I never tip less than 15% of pre-tax amount. I won’t be guilted into tipping more. 15% is standard; 20% for outstanding service and always on pre-tax amount. – Gregory Pittman via twhirl

I usually just double the tax. – Mark "Rizzn" Hopkins

Depends on the service. Tonight I tipped just barely 10% because our waiter was apparently stoned and took all night to do anything. I’ve left $0.05 before when we received really horrible service. I’ll also happily tip 20-30% for stupendously awesome service. My general tip for decent service is 15%. – Tad Donaghe

My mind always goes straight to 20 percent. I’m a server, and I try to support my fellow F&Bs. – Neil Estep

There is a saying, and it goes…. "asian people don’t tip, lets go" =P – Louie

Lindsay and I ate dinner with a guy from Pakistan one evening when we were all out of town for a tech conference. The service was fine. The bill came out to more than $100. He said, "I’ll get the tip. No worries." He throws down 2 $1 bills. He was totally confused when we told him that was unacceptable. – Tad Donaghe

louie then waiters will love you when you visit europe and do not think about how much to tip. – Nicole Simon

I always start at 20% of the total. If the service is lacking, I deduct from there. Comes from dating lots of service industry types. – Shemp DeYoung

Between 15% and 20%, but I tend not to go to sit-down restaurants. – Morton Fox

Nicole: Not that I don’t tip. (I’ve worked in the service industry for tips before) But honestly, asian people are probably the worst tippers. You just don’t tip in asia. And if someone with that culture went to europe, they wouldn’t give a thought about what the waiters think, unless they were going to be stalked to their hotel or something. – Louie

20%. – edythe

louie that was more towards your comment that it saddens you to see people needing a tip generator. – Nicole Simon

In Japan if you tip someone it’s seen as kind of demeaning to the person being tipped. I’ve made the mistake before with taxi drivers/waiting staff and you get an uncomfortable look at best. Nothing to do with Japanese being cheapskates, it’s more a pride thing. Funnily enough the service is a hell of lot better than anywhere in Europe, where the tip is expected as par for the course – Michael Pick via twhirl

I always tip alot. I like my food spit free – Outsanity

15% to 20% – Todd Jordan

I’m with the Japanese on this. I generally don’t tip (I don’t live in the US). The majority of the time, the gratuity is already added to the restaurant bill anyway. However, I’ll be visiting the US soon, so I’ll have to grit my teeth and do as the Romans do. – Paul Grave

20% rounded up to the nearest dollar – Robert

Usually 20% – Jim Milles via twhirl

20%. 15% if poor service. But having worked food service, I never tip less than 15%, though I have been known to lecture a lacking waitress. – WarMaiden

Here, we usually tip by at least rounding up, normally 10%. If it’s a fancy restaurant, I usually give less than 10%, can’t afford tips of 5 Euros++. – Hannes BrandstätterMüller via twhirl

20% 100% of the time and more if the service was stellar. – Chris Abraham via twhirl

20%. Never ever lower than 15%. It’s a hard job and I actively support the industry. – Anthony K Valley

All in all, it looks like the majority of the people there leave a standard amount. What about you? Do you leave a 15 or 20 percent tip at all times? Or do you base the gratuity on the service provided?