Tag Archives: rim

HTC, Motorola and Other Handset Companies Not Happy with Apple

During its already-infamous iPhone 4 conference on Friday, Apple CEO Steve Jobs claimed that antenna issues are native to “most phones.” He went on to specifically point to phones made by HTC, Motorola, Samsung, Nokia and RIM. It’s as though the tech giant is trying to make light of their design flaws by trying to paint a picture wherein all cellphones of the world have the same issues. According to the named manufacturers, though, this is NOT the case at all. These five companies all issued press releases today refuting the “facts” as Jobs outlined them.

Nokia wrote:

Antenna design is a complex subject and has been a core competence at Nokia for decades, across hundreds of phone models. Nokia was the pioneer in internal antennas; the Nokia 8810, launched in 1998, was the first commercial phone with this feature.

Nokia has invested thousands of man hours in studying human behavior, including how people hold their phones for calls, music playing, web browsing and so on. As you would expect from a company focused on connecting people, we prioritize antenna performance over physical design if they are ever in conflict.

In general, antenna performance of a mobile device/phone may be affected with a tight grip, depending on how the device is held. That’s why Nokia designs our phones to ensure acceptable performance in all real life cases, for example when the phone is held in either hand. Nokia has invested thousands of man hours in studying how people hold their phones and allows for this in designs, for example by having antennas both at the top and bottom of the phone and by careful selection of materials and their use in the mechanical design.

“Studying the way people hold their phones out in the field” – isn’t that an interesting concept? Apple themselves should have thought of this. This is something that needed to be thoroughly tested. You cannot tell me that it was and that they “didn’t know” how much of an issue this is. If they did, then we have a serious case of “we’ll do it our way anyway, and you’ll go along with it because we’re Apple.”

Research in Motion states:

Apple’s attempt to draw RIM into Apple’s self-made debacle is unacceptable. Apple’s claims about RIM products appear to be deliberate attempts to distort the public’s understanding of an antenna design issue and to deflect attention from Apple’s difficult situation. RIM is a global leader in antenna design and has been successfully designing industry-leading wireless data products with efficient and effective radio performance for over 20 years. During that time, RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs which reduce the risk for dropped calls, especially in areas of lower coverage. One thing is for certain, RIM’s customers don’t need to use a case for their BlackBerry smartphone to maintain proper connectivity. Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple.

Let’s repeat a small part of RIMs statement again: “Apple clearly made certain design decisions and it should take responsibility for these decisions.” I have to agree completely. If someone at Apple decided that we consumers wanted a thin phone rather than one whose antenna simply works, then they need to own up to that. If they believe they know what we want without asking us, they again need to step up to the plate.

The bottom line is that Apple needs to take ownership of this issue – and fast. People aren’t returning their iPhones in droves, no. However, by continuing this charade of “we didn’t do anything wrong,” they are starting to chip away at the sterling product reputation they once had. And, of course, they’re showing people that perhaps they really don’t care all that much when it comes to what we want and need.

Missing Sync for BlackBerry Review

When Traci told me that she was having issues with managing her BlackBerry, I suggested taking a look at the Missing Sync solution. While I’ve never owned a BlackBerry, I’ve been pretty impressed with what MarkSpace has done with their other products. Indeed, Traci gave ‘er a fair shake:

From installation to synchronization, Missing Sync 2.0.2 for BlackBerry has been easy to use, quick, and smooth.

Although sometimes a bit frustrating to read, the dialogue box provides frequent pertinent messages, as well as “suggestions.”

The automated Bluetooth sync (followed by an initial USB connection) is fabulous.

Not being able to sync email (nor get Research In Motion [RIM] updates) is not ideal, however, this is a powerful tool for syncing everything else that is important on the device.

As a BlackBerry user for three years, I can appreciate an easy and quick way to sync data between my device and computer.

When I decided to go bi-operating systems, using my Mac for most of my work, I relied on PocketMac for BlackBerry (still needing to sync using my PC to receive RIM updates). As what you may read on the Internet, PocketMac doesn’t offer an ideal synchronization experience.

After finally upgrading my BlackBerry 8700g to the Tour 9630, I was faced with the same dilemma.

Outlook spoiled me, and using Entourage has been comparable to using PocketMac. Do I use this as an excuse and opportunity to finally change my email client?

During an electronic dialogue with Chris, I explained my situation, and he offered me to try Missing Sync.

I thought it would be great to allow Missing Sync to help me with transitioning to Mac OS X’s built-in email client (I didn’t discuss my grandiose plans with Chris by the way).

My problem was my “skimming” rather than “reading” the directives. About everything else (calendar, call log, music, photos) synced with “success,” but my contacts. Attempts to synchronize contacts from my device with Mac Contacts yielded no apparent results. Call it late night scurrying. For some reason, looking at the option to override data seemed like another viable option.

Major whoopsie.

I wiped out data from my device and had a cute couple of contacts placed in my device from my Mac Contacts. Yeah.

After breaks away from the computer and device, I checked out other options and found I could sync with Entourage. I had to go through the process multiple times before my contact data was completely restored, but I didn’t mind.

I recommend Missing Sync with a disclaimer to “read” the directives. 🙂