Verizon is offering existing customers a chance to buy the Verizon iPhone on February 3rd, a week before the general public. According to an email received by MacRumors, Verizon will begin pre-order sales at 3am Eastern on February 3rd. The email also indicates that the pre-sale inventory is limited, so when that inventory is depleted, customers will have to wait until the February 10th public launch date.
Make sure you have your My Verizon self-serve account set-up online. Orders can only be placed through your my Verizon account. On February 3rd at 3am EST, Verizon Wireless will allow our current customers to order upgrades or new lines to their accounts through your My Verizon online account (make sure you have registered before the 3rd).
Verizon is allowing certain existing AT&T customers to trade in their current iPhone for credit towards a new Verizon iPhone 4. Depending on which model you have, you could receive up to $360.00 in credits.
The process for pre-ordering an iPhone 4 didn’t go exactly as planned. The entire day was a nightmare for everyone involved. Apple store employees couldn’t take orders through the AT&T site, so they were forced to write them down (and accompanying personal information) on pieces of paper to enter later. People trying to order from home via the AT&T website either couldn’t get their order to go through… or they are finding that several phones are being sent to them.
Jim Maurer is one of the people who ended up with extra phones, and he has no idea how. At last count, there are seven phones on their way to him. He had only ordered two – a 16GB for his wife and a 32GB model for himself. What remains to be seen is how many of these devices he will be charged for.
Even more horrifying are the reports that there may have been a lot of customer information shown to the wrong people yesterday. Hundreds of people are writing in to many of the major tech sites today, sending screenshots detailing the security breach. According to several people, credit card numbers and other personal information showed up when they attempted to buy their iPhone 4. However, it wasn’t THEIR information.
There are also reports of people finally getting their orders to go through only to find that AT&T somehow had the wrong name and shipping address attached to the order. How many people were so excited at finally getting an order to go through that they didn’t even notice that it was not their address and name?
God only knows at this point how many people will be receiving a “free” iPhone 4 on someone else’s dime. We have no way of knowing how many people are receiving multiple phones – or if they’re being charged for them – when they only tried to order one. This entire mess smacks of incompetence.
The only way I see of fixing any of this is to cancel every single order placed during the nightmare and starting over. I won’t be happy if I have to wait for my phone, but I’ll be a LOT less happy if my phone goes to someone else… or if I end up being charged for things I didn’t order.
Were you a victim of the AT&T iPhone 4 ordering snafu yesterday? Leave us a comment with the details.
If you weren’t fortunate enough to break through the AT&T pre-order nightmare today before about 4pm Eastern time, you won’t be receiving your iPhone 4 on launch day. The number of units available for pre-order were sapped up in under 24 hours. Can you imagine how fast they would have gone had there been zero problems in the ordering process?
If you were unlucky enough to get through after that “sold out” time period, you’ll see your phone sometime around the July 4th holiday. This includes many people who waited in line at Apple stores around the country today. Their information was taken down on paper and later entered into the system. If the order wasn’t entered prior to the “sold out” sign being put up on the door, the customer will have to wait.
This smacks of all types of failure to me. Yes, I’m happy for Apple. They sold out much sooner than originally expected. I’m happy for everyone who was able to get their orders in under the wire. I’m still more than a bit peeved that AT&T was such a complete and utter failure throughout this entire day.
What are your thoughts? Were you able to get your order in today in time to receive your shiny new toy on launch day?