Tag Archives: it-support

Local Tech Support Ideas


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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

I grew up in a small town, and I was able to really get to know my neighbors. You may live in a bigger city. Even if you do, the chances of you reaching out to those around you at some point are pretty high. We still need to connect with people, even if it’s via the Internet while helping them with their computer problems. It doesn’t matter if you’re using Mac OS X or Windows, there’s really only one solution, and that is GoToAssist Express.

If you’ve got a business that is based on helping people with their issues remotely, how do you want to connect with them continuously? You want to get to know everything about that person. When you get to know them for the person they are, the chances of them sticking with you as a service provider will be much greater.

Think of it this way: you walk into a large store and head to a counter. You end up becoming ticked off pretty quickly, because you have zero connection with the person who is trying to help you with whatever issue you may have. Or… you make a phone call, and have to push 124723 buttons just to find a live person. You end up fuming with frustration before you hear that live voice.

Just because we’re using the computer in our home (or office) to help others with their computers doesn’t mean that we have to lose the human aspect of it. If your business is related to helping people with their technology troubles, step back and get to know them.

Hop onto Twitter and ask your community questions. Think of starting a “customer of the week” promotion. Have an open house. Send out a newsletter and ask for feedback. There are any number of easy ways for you to reach out to those in your area, thus building your customer base at the same time you are strengthening your existing ties.

Remember this, my friends: you’re not just connecting to another machine. You’re connecting to a human being. The more you can humanize the experience of helping someone, the more you are going to grow and thrive. Who cares if someone comes along with better rates… you have that bond with your community to fall back on. That still counts for a lot in this day and age.

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How to Get Referrals From Clients


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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

They say that word of mouth is the best form of advertising. While I don’t know who “they” is, exactly, I do enjoy spreading the word regarding products and services that I find to be helpful or that I have enjoyed using.

If you’re helping people with their computer problems, you’re likely using GoToAssist. GoToAssist Express can be used on either Mac or Windows, or a combination of the two. The software is hands-down the easiest way to help someone in a remote location with their issues.

The thing you want to do to build new business on top of your existing business is to ask for referrals. It’s really not that hard, honestly. Let’s say that I just finished helping someone solve a problem that had plagued their machine for awhile. They are a happy camper, and keep thanking me in our chat dialog window. I decide then and there that I am going to ask them to help me build my business. I let them know that I’m happy that I was able to help them, and that I would give them a special deal if they refer me to someone else whom I then pick up as a client. It only took me a few seconds to type all of that out. Those few seconds may just get me some new clients – thanks to word of mouth from a happy client.

Do you see how easy that is? It didn’t cost me any advertising dollars. It didn’t take up a lot of time. I didn’t even have to spend hours trying to come up with a catchy slogan or poster. All it took was my doing my job well, and dangling a carrot in front of them with the promise of discounted service. The customer is happy with me, and now they are looking forward to receiving help in the future at less of a cost. This will make them want to refer me to everyone they can think of, I promise.

There are a lot of tech support people out there these days. One of the reasons you want to have the right tools at your disposal is the actual marketing opportunities those tools can provide you. Ask for a referral while your customer is happy. Using GoToAssist can help you achieve your dreams of success simply by giving you the tools you need to do your job right the first time.

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Remote Desktop Control Software


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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

The world is full of software, and I am a software addict. Chances are that people who use support don’t like software as much as we do. This is why we might want to use something like GoToAssist to help with these scenarios.

Instead of having to go to their home, you can just share their screen. You want to do more than share their screen. You want to interact with them in a clean, clear capacity. You also want to set them up so they don’t even have to sit there every moment while you work on their system. Maybe they want to get up and go grab some coffee, instead of watching you work your magic.

This is where GoToAssist Express comes in. It works on all platforms, so you aren’t hindered when you’re taking on new clients. GoToAssist Express is a very powerful tool. Use it to install updates to client machines. Diagnose problems using the comprehensive reports that the software will give you. Save yourself anlot of time, headaches and money by using a piece of software that will pay for itself in a matter of days.

As soon as it is installed, GoToAssist connects the two computers together automagically! There’s nothing to configure, and no other hoops to jump through. The software is easy to use, and convenient for YOU. It’s configured to make your life easier. What more could you ask for??

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Remote Tech Support Software


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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

The age-old question has been wondering how many ways there are to support someone when they have a computer problem. If your career is built on helping people, especially software problems, you may want to look into GoToAssist. You can use GoToAssist on virtually any platform. There are many ways you can use to support your user, but you won’t find one that is faster – and easier – to get the job done, for both you and your customer.

Using GoToAssist Express is a matter of common sense, honestly. It allows you to quickly and easily connect to the other person. It works on all platforms, so you aren’t hindered when you’re taking on new clients. Best of all, GoToAssist Express is a very powerful little tool. Use it to install updates to client machines. Diagnose problems using the comprehensive reports that the software will give you. Save yourself a whole lot of time, headaches and money by using a piece of software that will pay for itself in a matter of days.

If you’re in to tech support, you’re just better off using GoToAssist. It will make your life a whole lot easier. You will be connected to your customer’s machine in a matter of moments, and can use the powerful diagnostics tools to pinpoint the issues quickly.

The bottom line is that if you’re looking for the best way to get things done, GoToAssist is the name of the game.

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Remote Desktop Support

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

If there is such a thing as a dream job, I would have to say it would be one in which you love whatever it is that you’re doing. If what you love is to perform tech support for others, you might want to consider using GoToAssist. GoToAssist is software that allows you to connect remotely to another desktop, whether they’re using Mac OS X or Windows. The client on the other end only needs to click a link you provide to them! The folks at GoToAssist have come up with several great options for all of our readers, so that you can see for yourself all of the many advantages they can give you.

Select your GoToAssist plan… or choose a free 30-day download!

  • Monthly Plan – $69.00 per month.
  • Annual Plan – $660.00 per year. This is a savings of $168.00 over the monthly payment plan!
  • GoToAssist Express Day Pass – For only $9.95, you can purchase 24 hours of unlimited use, beginning at the time of purchase. Register only once, and log in to buy additional Day Passes any time you choose. This option does not incluse Unattended Support.

Both the monthly and annual plans will renew automatically, by charging the credit card or bank account that you enter when you purchase. However, you can cancel your plan at any time by visiting the website.

As I mentioned, it’s a simple matter to connect to someone else’s desktop. Simply provide them with a link from GoToAssist. Once they click on it, the software will be installed on their machine if it isn’t already there. It really is that easy to get started.

After connection, I like to get the general system information. Often, users may not know all of the various ins and outs of their computers. They don’t know how much RAM they have, or what version of Vista they have installed. I can find out what applications are running, and what services are present.

Wouldn’t you rather be sitting in the comfort of your home, making money doing what you love while helping people… while wearing your pajamas? To make money, you have to spend money. Go ahead, try the cheap or free alternatives. You won’t receive the same level of support and ease of use that you will get with GoToAssist. It cannot possibly get any easier than just having them click a link to get started!