Tag Archives: IT-department

Pac-Man Tech Support

On May 21st, the folks at Google decided to celebrate the little yellow dude’s anniversary in a very big way: by embedding a playable Google Doodle. The Doodle allowed you to play Pac-Man to your heart’s content throughout the day. It was such a hit that the game remains playable on Google.

One woman wasn’t quite as amused by the tribute as we were. Apparently, she had trouble studying because the game kept playing itself in the background. The sounds were distracting her to the point that she called tech support – either from her ISP or computer manufacturer.

It’s a good thing the tech person on the phone was well aware of the Google celebration. I cannot imagine the hilarity that would have ensued if he didn’t know anything about it. When you hear the silences on his end, you can’t help but wonder if he was busy gobbling up monsters himself.

Why Your IT Department Doesn't Love the iPhone

Add to iTunes | Add to YouTube | Add to Google | RSS Feed

DC wrote in to say he and his colleagues feel that Apple should try and market the iPhone to IT and corporate professionals, because of the obvious increase in revenue. Here is his list of reasons why IT Departments hate the iPhone.

  • Doesn’t natively support push business email or over-the-air calendar synchronization The iPhone can sync with Microsoft’s Exchange and IBM’s Lotus Notes over IMAP and SMTP ports, but your server and security admins have to configure their infrastructure to do so or purchase a mobile gateway from Synchronica or Azaleos.
  • Doesn’t accommodate third-party applications, including those internally developed This is a show stopper for companies with enterprise mobility initiatives that require line-of-business applications like mobile sales force automation or an industry-specific application like mobile claims.
  • Lacks a hard keypad that provides feedback, which isn’t ideal for rapid and accurate input Many respected journalists have come to the conclusion that ultimately the keyboard “is a nonissue,” but only after five days of use. In speaking with enterprise-class mobile device users on a daily basis, the vast majority have found that they need some form of tactile feedback from their QWERTY or numeric keyboards.
  • Lacks a removable battery, so when the battery kicks it, so does the device Apple does not sell replacement batteries for the iPhone. So when the battery dies, so does worker productivity.
  • Is only the first generation Even Apple enthusiasts admit that there are some weaknesses they’d like to see fixed in future generations, like making it easier to activate the device, improving the battery life and sound quality, and, most importantly, allowing it to connect to higher-speed networks (3G).


Want to embed this video on your own site, blog, or forum? Use this code or download the video: