Today was a good one due to the fact that I was able to get my iPad 2. However, the events leading up to the device being placed in my hands were NOT so great. Earlier today, I uploaded a video discussing how I was waiting in line at Best Buy to get the new iPad. After waiting in line for several hours, I was informed that Best Buy wasn’t carrying the 3G model that I wanted.
This really upset me, as the company never bothered to tell people that they wouldn’t be carrying that model. Nothing was said about it on their website or in print ads. I am not sure that this is the fault of the store, though. The blame likely lies with Apple themselves, since no one was allowed to discuss inventory. This is doing a serious disservice to customers, though.
Had I known that this store wasn’t carrying the 3G model, I would have gone elsewhere – perhaps an AT&T store. After being disappointed at Best Buy, I walked across the parking lot to an AT&T store, only to find they were only given SIX total 3G units. Since so many people were in line ahead of me already by this point, I knew it was fruitless to join them.
I didn’t want to “settle” for a WiFi only model. The GPS capability in the 3G version alone is enough to have made me want that particular iPad. Also, if I happen to be traveling and (God forbid!) something happens to my iPhone (or it loses battery), I can easily switch over to the iPad for my online needs.
I went back to the Best Buy store to pick up the unit that had been secured for a friend. I called another friend – Reza – who I knew was waiting in line at another store. He indicated he got the iPad models he wanted and he was shocked that I wasn’t able to procure mine. He was kind enough to swap one of his iPad tickets for the 64GB black WiFi 3G model I wanted so that I could still have my device today. I’m beyond grateful to him for doing this.
This was the first product from Apple that I have ever waited in line for. I was upset with Best Buy due to not being forthcoming with information on what they would have in stock. I’m also disappointed in Apple for not allowing stores to give us this type of heads up.
While waiting in line at the original Best Buy, I finally get to the front of the line and was asked by the manager what I do. I explained about the video and live streaming, and indicated that I wanted the model they ended up not having. This made me angry, knowing that many hours of my time was wasted. They could have treated their customers better. Had I known this ahead of time, I would have spent more time in the Apple store line, knowing I would get the unit I wanted.
This isn’t the way to treat people, folks. People will remember things like this the next time they will make an impact on buying decisions.