Tag Archives: hotspot

Clear-ly Bad Customer Service


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Yay! Finally, I’ll be able to… wait. No, I can’t. The Rover Puck (running on Clear’s service) isn’t working for me, and their customer service is nothing short of a joke.

I don’t know why, but I seem to be having the worst luck with technology lately. For some odd reason, everything I touch seems to stop working near-immediately. And you know me – I’m about as gentle as they come!

You can’t always count on having access wherever you go in the world. I plucked down some serious dough to buy the Rover Puck to make sure I’d have an access point with me. This device promises to keep up to eight devices connected to a 4G network. However, I am pretty disappointed in the Puck. During the first 24 hours of the 48 hour free grace period, I wasn’t able to get online at all… no matter what I tried.

The Rover company is actually Clear – in Rover clothing. Clear is one of the worst consumer electronics companies on the planet in terms of their dastardly customer service options. Clear makes it nearly impossible to cancel any type of service with them – and charges you an arm and a leg to do so. Rover claims to have a month-to-month contract, which seems nice on the surface… IF you can even make it work.

I can’t recommend this product, folks. I just can’t do it. Not only are they a Clear company, they’re using a proprietary cable. That’s another rant in and of itself, as you know. Setting aside the fact that the product won’t work, I cannot in good conscious tell you to try something out that has such horrible support behind it. In order to give the Puck a fair chance at doing what it should, I hopped into a chat with these people. That was a painful experience.

Well, so much for the idea of connecting to a 4G / WiMax network.

iPads and Androids Can Get Along


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Connecting an Android device (by way of hot spot) to an iPad is an excellent solution if you don’t want to use the built-in 3G connection. One caller to the live stream recently asked if I felt it would be faster to stop using his Android device, and simply connect to the Internet using the 3G provided on the iPad. There’s honestly no cut-and-dried answer to this.

Either solution will work, of course, and both will depend on how strong of a connection/signal you can find. When my Dad was deciding whether to get his new iPhone, he was also considering an Android device. He wasn’t sure what type of connection would be the best.

As long as you’re already paying for the service on the Android device, why not stick with that? When what you have is working, there’s nothing to fix or change. I think it’s an excellent option to have a mobile device that can be used as a hot spot.

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Free WiFi Rolls Out at Starbucks

It’s a beautiful day in the neighborhood when you can sip your favorite coffee drink while surfing the Internet for free. Starbucks rolled out their free WiFi access across the US and Canada today, much to the relief of millions of caffeine-powered Geeks. Grab your phone or laptop and head over to the store nearest you. You can sip those Frappuccinos while replying to everything in your Inbox.

Best of all, there’s nothing to sign up for. You don’t need a password, and there are no time limits. As shown in the photo above, you only have to click twice to get online: once to agree to the Terms of Service and again to actually connect. You won’t be locked out (or thrown out) after an hour. You don’t have to come up with yet another fifty-character super-secret password. Just click twice… and go.

Starbucks claims that they feel no one will spend more time languishing over their laptops and drinks than they did before. I have a feeling they are very, very wrong in that assumption. I can already see the work-at-home sector dragging their gear to their local coffee joint and setting up shop at a corner table for an entire day. What better way to make connections, observe others, see and be seen and manage to look as though you are doing something productive is there?

T-Mobile webConnect Will Throttle You

The webConnect USB Laptop Stick provides fast, easy wireless Internet access for your laptop by automatically finding the best T-Mobile network connection (3G, HotSpot/Wi-Fi, or EDGE). The service will now no longer charge you an arm and a leg to connect to the Internet. Instead of charging you an overage fee when you pass the 5GB per month cap, you’ll instead have your service throttled. Exact details about how that information will be throttled has not yet been fully disclosed. In the meantime, the 200MB webConnect plan will drop overage fees from $.20/MB to $.10/MB.

The 5GB plan starts at $40, while a 200MB contract is listed at $25 per month. I’m not sure that this is enough of a “plan” to convince me to run off to sign a two year contract. What about you?

There is no overage fees or caps on the amount of software you can get from us! Check back daily to see what’s new.

Will iPhones Fly with Free WiFi?

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AT&T has now made it so you can now get online with your iPhone anywhere there is a HotSpot of theirs… including airports! Finally! It used to be a pita to try to get a connection in an airport. Not anymore, thanks to AT&T… or is it true??

On April 30th, MacRumors announced that “AT&T hotspots are now offering free WiFi access to iPhone users. Barnes and Noble, Starbucks and presumably AT&T’s 71,000 other WiFi hotspot locations are now offering iPhone users a custom portal to access free Wi-Fi. A special iPhone formatted page asks for your mobile phone number. Once entered, you can access the WiFi access for free.”

However, as of the date this video was uploaded, things have changed. Apparently, the WiFi was temporarily suspended. “No official announcement had been made, however, and AT&T representatives reportedly declined to comment. Today, many users are reporting that the free iPhone access has been removed and users are unable to log-in with just their phone number. This appears to be true at locations that were verified to offer the free WiFi access just days before.”

Hopefully, we’ll be able to re-announce this excellent service in the very near future.

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