Tag Archives: gotoassist-express

Citrix GoToAssist Express

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

Over the past three months, I have created twelve separate videos in which I talked about GoToAssist Express by Citrix, and how it can help you grow your IT business. By not having to travel to a remote location, you’re saving yourself time and money. This extra time will allow you to take on more clients than you would have been able to otherwise.

GoToAssist Express works on both Mac OS X and Windows, so you won’t be hindered by your client’s brand choice. It only takes a moment to connect to your customer. All they have to do is click a link provided by you, and allow the software to install.

The bottom line is that if you’re looking for the best way to get things done, GoToAssist is the name of the game. It’s one of the most powerful and comprehensive tools I’ve ever used when helping others.

How to Provide Remote Support

How to Support Computers Over the Web

How to Fix Computers Via the Web

Citrix Security

Remote Tech Support Software

Remote Desktop Control Software

How to Offer Help Via Remote Assistance

Software Training

How to Get Referrals from Clients

Local Tech Support Ideas

How to Transfer a Tech Support Desktop Sharing Session

Tech Support Ethics Question

You have to spend money in order to make money. Sure, there are other remote-assistance programs that are either free or cost less than this one does. However, I guarantee that you will get what you pay for with them. GoToAssist Express pays for itself many times over in a short period of time, due to the fact that it is far superior to other offerings.

How to Transfer a Tech Support Desktop Sharing Session


Find more videos like this on Reviews, News, and How To Geeks

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

If you are a computer tech who works via remote desktop connection, chances are you’re using GoToAssist Express. No matter how smart you are or how long you’ve been working with computers, you don’t know it all. Others, however, may know things that you don’t. This is where GTA Express can really come in handy. The program happens to have a Transfer feature, allowing you to quickly (and easily) hand the connection – and the problem – over to a colleague.

Once I’ve enabled this particular feature through my Account Manager, I can set up the Transfer function inside the software. After that has been done, I only have to click a single button to transfer a remote session to another person. There’s no need to disconnect the session, nor to put the customer “on hold”. It will happen instantaneously.

You don’t even have to be working at the same company or location as your colleague. You both need to be running GoToAssist Express. The other tech can be located halfway around the World, and using a different operating system than you OR the customer.

GoToAssist Express is an amazing and powerful tool. The software will help you grow your business, by saving you both time and money.

Want to embed this video on your own site, blog, or forum? Download the video!

How to Get Referrals From Clients


Find more videos like this on Reviews, News, and How To Geeks

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

They say that word of mouth is the best form of advertising. While I don’t know who “they” is, exactly, I do enjoy spreading the word regarding products and services that I find to be helpful or that I have enjoyed using.

If you’re helping people with their computer problems, you’re likely using GoToAssist. GoToAssist Express can be used on either Mac or Windows, or a combination of the two. The software is hands-down the easiest way to help someone in a remote location with their issues.

The thing you want to do to build new business on top of your existing business is to ask for referrals. It’s really not that hard, honestly. Let’s say that I just finished helping someone solve a problem that had plagued their machine for awhile. They are a happy camper, and keep thanking me in our chat dialog window. I decide then and there that I am going to ask them to help me build my business. I let them know that I’m happy that I was able to help them, and that I would give them a special deal if they refer me to someone else whom I then pick up as a client. It only took me a few seconds to type all of that out. Those few seconds may just get me some new clients – thanks to word of mouth from a happy client.

Do you see how easy that is? It didn’t cost me any advertising dollars. It didn’t take up a lot of time. I didn’t even have to spend hours trying to come up with a catchy slogan or poster. All it took was my doing my job well, and dangling a carrot in front of them with the promise of discounted service. The customer is happy with me, and now they are looking forward to receiving help in the future at less of a cost. This will make them want to refer me to everyone they can think of, I promise.

There are a lot of tech support people out there these days. One of the reasons you want to have the right tools at your disposal is the actual marketing opportunities those tools can provide you. Ask for a referral while your customer is happy. Using GoToAssist can help you achieve your dreams of success simply by giving you the tools you need to do your job right the first time.

Want to embed this video on your own site, blog, or forum? Download the video!

Software Training


Find more videos like this on Reviews, News, and How To Geeks

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

How many times have you told someone to move out of your way when you were trying to help them? Sometimes it’s just easier to do things on their computer yourself, rather than having to suffer through watching them try to figure out HOW. It’s not that you don’t want to help, it’s that you don’t have the time to wait for what may turn out to be hours at a time. We’re all busy, and we all have demands placed upon us to get more done. Using GoToAssist Express, you can help your customers much quicker… without having to wait for them to do a thing.

GoToAssist Express allows you to connect to another machine anywhere in the World – right from your own home or office. It only takes minutes to set up and get connected. Your customer will only have to click a link and follow a few easy prompts to get started. You can then get down to business, doing what it is you do the best – helping your customers.

GoToAssist Express provides you with a powerful diagnostics report with a simple click of your mouse. You don’t have to wait for your customers to figure out what version of Windows (or Mac!) they’re using. You don’t have to explain to them how to look for valuable information that you need to fix their system. It will all be at your fingertips in a matter of seconds.

Use GoToAssist Express to install software, perform updates, remove malware and much more. You can even use GoToAssist Express to SHOW your clients how to use the new piece of software they just picked up for themselves. No more having to try and walk them through it on the phone! The only thing you really can’t do using this software is to to remove physical computer parts and replace them. For that, you’ll still need to rely on a good old-fashioned house call!

If you’re in the business of helping people work on their computers, you really should consider investing in GoToAssist Express. It will pay for itself many times over within a very short period of time. You’ll save money by not having to pay for gas or other transportation to get to the client’s location. You’ll save time by not having to make the trip. You’ll even make more money since you’ll have more time – which you can use to take on even more customers.

It just makes sense to me.

Want to embed this video on your own site, blog, or forum? Download the video!

How To Offer Help Via Remote Assistance


Find more videos like this on Reviews, News, and How To Geeks

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

Helping people is easy, but not so much when you aren’t in the same room as the other person. However, if you’re using software such as GoToAssist Express, the headaches will disappear! This allows you, as a tech support specialist, to connect to another person’s computer in a matter of moments, allowing you to quickly diagnose and repair their problems. It doesn’t matter if they are on a Mac or Windows machine – GoToAssist Express will work.

GoToAssist Express is a very powerful tool. Use it to install updates to client machines. Diagnose problems using the comprehensive reports that the software will give you. Save yourself a lot of time, headaches and money by using a piece of software that will pay for itself in a matter of days.

If you’re in to tech support, you’re just better off using GoToAssist. It will make your life a whole lot easier. You will be connected to your customer’s machine in a matter of moments, and can use the powerful diagnostics tools to pinpoint the issues quickly.

Want to embed this video on your own site, blog, or forum? Download the video!

Remote Desktop Control Software


Find more videos like this on Reviews, News, and How To Geeks

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

The world is full of software, and I am a software addict. Chances are that people who use support don’t like software as much as we do. This is why we might want to use something like GoToAssist to help with these scenarios.

Instead of having to go to their home, you can just share their screen. You want to do more than share their screen. You want to interact with them in a clean, clear capacity. You also want to set them up so they don’t even have to sit there every moment while you work on their system. Maybe they want to get up and go grab some coffee, instead of watching you work your magic.

This is where GoToAssist Express comes in. It works on all platforms, so you aren’t hindered when you’re taking on new clients. GoToAssist Express is a very powerful tool. Use it to install updates to client machines. Diagnose problems using the comprehensive reports that the software will give you. Save yourself anlot of time, headaches and money by using a piece of software that will pay for itself in a matter of days.

As soon as it is installed, GoToAssist connects the two computers together automagically! There’s nothing to configure, and no other hoops to jump through. The software is easy to use, and convenient for YOU. It’s configured to make your life easier. What more could you ask for??

Want to embed this video on your own site, blog, or forum? Download the video.

Citrix Security


Find more videos like this on Reviews, News, and How To Geeks

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

The evening news often talks about a company that has been hacked, or how someone’s account was compromised thanks to an unsecure connection. When it comes to connecting to a computer remotely, security should be your first concern! GoToAssist Express makes it easy to connect to a user’s desktop, and everything is encrypted!

Not only does GoToAssist Express support Advanced Encryption Standard, but it supports SSL, as well! If it’s good enough for banks, it’s good enough for you. The level of security that banks use is the same level of security that GoToAssist Express gives you! You can pass that safety along to your customers.

Every time you are connected to someone else’s computer using GoToAssist Express, you are secure. No one else will find out what is being done and transmitted.

If you sniff the packets in the air, you won’t notice the encrypted ones! Go ahead and try it. The connection is secure. The software is solid, and easy to use.

If you check out my blog, you’ll find several other videos related to this excellent program, and tips on how it can help your business be successful!

Want to embed this video on your own site, blog, or forum? Download the video!