Tag Archives: desktop-support

How To Offer Help Via Remote Assistance


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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

Helping people is easy, but not so much when you aren’t in the same room as the other person. However, if you’re using software such as GoToAssist Express, the headaches will disappear! This allows you, as a tech support specialist, to connect to another person’s computer in a matter of moments, allowing you to quickly diagnose and repair their problems. It doesn’t matter if they are on a Mac or Windows machine – GoToAssist Express will work.

GoToAssist Express is a very powerful tool. Use it to install updates to client machines. Diagnose problems using the comprehensive reports that the software will give you. Save yourself a lot of time, headaches and money by using a piece of software that will pay for itself in a matter of days.

If you’re in to tech support, you’re just better off using GoToAssist. It will make your life a whole lot easier. You will be connected to your customer’s machine in a matter of moments, and can use the powerful diagnostics tools to pinpoint the issues quickly.

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Citrix Security


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This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

The evening news often talks about a company that has been hacked, or how someone’s account was compromised thanks to an unsecure connection. When it comes to connecting to a computer remotely, security should be your first concern! GoToAssist Express makes it easy to connect to a user’s desktop, and everything is encrypted!

Not only does GoToAssist Express support Advanced Encryption Standard, but it supports SSL, as well! If it’s good enough for banks, it’s good enough for you. The level of security that banks use is the same level of security that GoToAssist Express gives you! You can pass that safety along to your customers.

Every time you are connected to someone else’s computer using GoToAssist Express, you are secure. No one else will find out what is being done and transmitted.

If you sniff the packets in the air, you won’t notice the encrypted ones! Go ahead and try it. The connection is secure. The software is solid, and easy to use.

If you check out my blog, you’ll find several other videos related to this excellent program, and tips on how it can help your business be successful!

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Remote Desktop Support

This is a Sponsored Post written by me on behalf of GoToAssist. All opinions are 100% mine.

If there is such a thing as a dream job, I would have to say it would be one in which you love whatever it is that you’re doing. If what you love is to perform tech support for others, you might want to consider using GoToAssist. GoToAssist is software that allows you to connect remotely to another desktop, whether they’re using Mac OS X or Windows. The client on the other end only needs to click a link you provide to them! The folks at GoToAssist have come up with several great options for all of our readers, so that you can see for yourself all of the many advantages they can give you.

Select your GoToAssist plan… or choose a free 30-day download!

  • Monthly Plan – $69.00 per month.
  • Annual Plan – $660.00 per year. This is a savings of $168.00 over the monthly payment plan!
  • GoToAssist Express Day Pass – For only $9.95, you can purchase 24 hours of unlimited use, beginning at the time of purchase. Register only once, and log in to buy additional Day Passes any time you choose. This option does not incluse Unattended Support.

Both the monthly and annual plans will renew automatically, by charging the credit card or bank account that you enter when you purchase. However, you can cancel your plan at any time by visiting the website.

As I mentioned, it’s a simple matter to connect to someone else’s desktop. Simply provide them with a link from GoToAssist. Once they click on it, the software will be installed on their machine if it isn’t already there. It really is that easy to get started.

After connection, I like to get the general system information. Often, users may not know all of the various ins and outs of their computers. They don’t know how much RAM they have, or what version of Vista they have installed. I can find out what applications are running, and what services are present.

Wouldn’t you rather be sitting in the comfort of your home, making money doing what you love while helping people… while wearing your pajamas? To make money, you have to spend money. Go ahead, try the cheap or free alternatives. You won’t receive the same level of support and ease of use that you will get with GoToAssist. It cannot possibly get any easier than just having them click a link to get started!