customer-service
Clear-ly Bad Customer Service
Add to iTunes | Add to YouTube | Add to Google | RSS Feed Yay! Finally, I’ll be able to… wait. No, I can’t. The Rover Puck (running on Clear’s service) isn’t working for me, and their customer service is nothing short of a joke. I don’t know why, but I seem to be having [...]
How You Handle a Problem is More Important than the Actual Issue
This is a guest blog post written by Seth David, the brains behind the new Small Business Productivity Tips eBook. If you have worked in any customer service capacity then you have been in a situation where you had to handle a customer complaint. One of the things I have learned in my almost 40 [...]
Are You Too Polite?
Add to iTunes | Add to YouTube | Add to Google | RSS Feed An article on The Consumerist discussed customer service reps that are infuriatingly polite that they make you scream! Would you rather have an overly polite rep or a person who can just get to the point? Lamarr has some very definite [...]
Did Apple Forsake Its Community
My friend, Matt Gamboa, was denied the ability to purchase an iPad at a Seattle-area Apple Store – simply because he was trying to use a legitimate Apple gift card (at that time). Surprised? So was I. Read his message to the local media (largely unedited)… As you may or may not know, Apple, the [...]
How to Survive Being an Assistant to a Porn Star
This is Amber93′s submission for the HP Magic Giveaway. Feel free to leave comments for this article as you see fit – your feedback is certainly welcomed! If you’d like to submit your own how-to, what-is, or top-five list, you can send it to me. Views and opinions of this writer are not necessarily my [...]
How to Speak with a CSR / Customer Service Representative
This is Kate Rawlins’s submission for the HP Magic Giveaway. Feel free to leave comments for this article as you see fit – your feedback is certainly welcomed! If you’d like to submit your own how-to, what-is, or top-five list, you can send it to me. Views and opinions of this writer are not necessarily [...]
How OEM’s Respond to Customer Calls
The following email was sent to me in response to a discussion in our
How to Get a Customer Service Human
http://live.pirillo.com/ – The customer service industry has really been in a downward spiral for a few years now: when the majority of people complain about the lack of actually support, you know something is wrong. What's worse is that many times you can't even get in touch with a real live operator. Instead, you're stonewalled [...]
