Tag Archives: computer-help

PC Questions and Answers

I received this email from “Helen” earlier today, and I wasn’t really sure where to being dispensing advice – since it seems she’s starting at ground zero. It was a bit overwhelming, so I thought you might be able to pick your favorite question(s) from her list and answer with your own opinion(s). You should know that the original message came in ALL CAPS, so I had to do some converting to make this more presentable:

Chris, I am emailing you because I happened to run across your website as I was doing some research and trying to get some current information on what the best video equipment to buy is, if you want to do a web show via youtube, webcasting or even to incorporate a video window and video show on my website, if I had a website. LOL! I am a pretty smart gal, but the problem is I am not computer savvy or technologically advanced at all! I have pretty much no idea what I’m doing on a PC. I simply roll the dice every time I turn this beast on and hope nothing goes wrong or I don’t click the wrong button and everything goes haywire.

To add insult to injury, I am deaf, so this makes it especially hard when I’m trying to communicate with someone in person. I am 46 years old and was actually born with perfect hearing, and had perfect hearing throughout my entire life until 2001. I went completely deaf in 2001 after unknowingly taking a medication which had been given to me by my doctor. I am able speak really good because losing my hearing did not in any way affect my speech. I just can’t hear. I lost my hearing about 7 years ago. I was 39 years old when I lost my hearing, so I could hear fantastic up until that time. Let’s put it this way. If your doctor ever wants to put you on a medication, make for darn sure you know exactly what the side-effects are, because it could cost you something very precious in your life. When this happened, I didn’t just lose my hearing, I lost everything that was most important to me in my life. So be very careful what you put into your mouth.

I can communicate perfect while I’m online because it’s all done by typing and keystrokes. I also manage pretty well when I’m on the telephone also, because I have a TTY machine, along with the assistance of a tyy operator, who does all the translating for me. The tyy operator tells me everything the other person is saying, and then it is displayed on a small monitor on my TTY machine.

One of my dreams is to actually find someone who has invented voice regognition software that I can easily install in 2 small laptops, so I can communicate directly with people in person. All the other person has to do is speak/talk into one laptop, then it automatically reads/diplays out on the other laptop’s montior, much the same way a TTY machine does – minus the TTY operator! LOL! I live in a completely isolated world, never really genuine part of, or belonging to/in the deaf world or the hearing world. It’s a very lonely existence, and if I could remedy that in some small, but very effective way, it would change my entire world; my direction; my options; my ability; and my purpose in life. It would restore 95% of the life I once knew, minus the music I loved.

It’s pretty much impossible for someone like me to become self educated on PCs, the web, browers, tech instructions or support, and everything else that is going in the computer world, because you must be able to hear what they are talking about or explaining. I really feel left out and unable to enjoy all this great, new, advanced technology now availbale when I can’t even hear anything. There are no computer deaf schools, so I am basically on my own. Everything I have found out so far, I have done so on my own. They say PCs are now so simple for everyone to use that a five year-old can operate one. They claim all you have to do is turn it on and click! Yes, it’s pretty easy… until you experience your first pc problem. Then something that was supposed to be so easy, becomes really complicated, really fast! LOL! I’ve had many problems come up where my PC would freeze, my processor would stop working, my printer spooler quit on me, my index file went missing all of a sudden after I uninstalled a program, continual error messages, unlimited problems with aol interent service, PC running super slow, problems getting a connection on line, and many other types of problems. I’ve had to buy five different PCs in the past two years because I could not fix the problems, and of course the problems did not crop up until after the warranty lapsed. I think these PC companies rig their machines to start having problems after the warranty period is expired, because this has happened to every single PC I’ve owned. And once it starts having problems, it goes from bad to worse, and of course I don’t have anyone around to help me fix whatever the problems are.

You seem to be very PC savvy, techincally advanced, very educated and well informed, and that is why I am contacting you in the hope that you can, and will help me. There are things that I long to accomplish and do on the computer, but I do not even have a basic understanding or how it all works, and what is what. I know very little about PCs; Just enough to get by. I really want to be as computer smart and advanced as you.

Can you recommend where or how I should start?

I would also love to have a little political talk show to discuss politics and news – something I’m very, very good at.

Anyway, if you would be kind enough to help me just a little bit, to become a better educated member if the computer world, I would deeply appreciate it. And if you could give me some information on what the best video equipment, camera equipment, lighting, sound, etc, is that I should buy to go on youtube, I would also appreciate it. I want set up a little studio and go on youtube, but I have no idea what the best video/camera equpiment, lighting or sound equipment, extra computer equipemnt, software, etc., Is, or where to get it. I also have no idea how to get on youtube or facebook either.

I am so computer ignorant, that I don’t even know what the difference is between a web browser, java script, firefox, adobe flash, and an internet provider?? I can’t even get some type of my own files, or files i’ve downloaded from the internet or other sources to open because a message window will pop up and tell me I don’t have a compatiable program to open it. I have no idea what that means or how to recify or resolve the problem. I am on aol, so isn’t aol my web browser??

You see, I told you, I am computer illiterate. LOL!

I know that you must be extremely popular and exteremly busy, but any bit of time, recommendations, referrals, or help you could give me, would be extremely appreciated.

These are just a few of the things on my wish list, which I would like to know; Know how to do; And would like to accomplish on my pc, such as:

1. Learning how to properly use, operate, and trouble-shoot my pc, browsers, software, hard drives, etc., Including all the definitions, meanings, and terminologies relating to and about computers.

2. Learning how to build or install, and operate my own website, and who I need to contact to get on the “WWW”? Who’s in charge and oversee’s the entire “WWW”?

3. I would like to know what I need to do and what I need to buy, in order to do webcasting, and what equipment I would need to buy for webcasting? Who do I contact to get a channel on the internet?

4. Learn how to establish an eBay, YouTube, Facebook, and a Twitter account. Once I have these accounts, I would like to learn how to install their programs and properly operate them.

5. I would like to know what the best computers, monitors, keyboards, accessories, video add-ons, software, security, ISPs, etc., are, and where to buy them.

6. I would like to know what the best software is and who the best software companies are, if someone wants to air thier own show on YouTube and webcasting? I would also like to know what equipement is need for that, where to buy it, and how to operate it?

7. What are really good, high tech websites for staying up-to-date on all current computer issues and Internet news?

Chris, I don’t know what a server, Web browser, processor, or anything else is, in a computer, or how it all works together. I don’t even know how to text message from a computer or do much of anything using my PC. How do you get people’s text addresses if you want to send them a message?

In closing, I want to thank you for your time and any help, recommendations, and suggestions you can offer me, and looking forward to hearing from soon.

System File Checker and Utilities


Chris | Live Tech Support | Video Help | Add to iTunes

http://live.pirillo.com/ – It’s awesome when you guys send me your computer tips and tricks. One I just received recently talks about using your Windows System File Checker to make sure all of your critical system files are intact.

System File Checker is built into Windows to scan your critical system files for errors. If it finds a problem, it will attempt to replace the problematic files from the DLL Cache. If the file is not in the DLL Cache or the DLL Cache is corrupted, the user will be prompted to insert the Windows installation media or provide the network installation path.

You can access this tool by going to Start>Run on your computer, and then type in sfc /scannow.

Another application the email brought up is Advance Window Care. This is purportedly a free program that helps keep your Windows computer “clean”.

I don’t really advocate using programs like this. They usually tend to do more harm than good. I know a case where a woman had to reformat her work computer, losing a TON of critical files, after using a registry cleaning program. The person who told her to use it gave her incomplete instructions, and the system was damaged beyond repair. This happens more often than you realize. Average users think they should just click a button on a powerful program like this, and let it do the work for them. Unfortunately, disater can and does happen.

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Firewall and Computer Security


Chris | Live Tech Support | Video Help | Add to iTunes

http://live.pirillo.com/ – The round table discusses the free Comodo Firewall, and other Security programs for your Windows machine.

Four of my friends joined me for this discussion: Kat, SC_Thor, Wirelesspacket, and last but certainly not least… Datalore.

Kat started this discussion off, based on a comment she received to her blog post with her recommendations for Windows Protection Software. Someone wrote in, claiming that the free Comodo firewall is not as good as what people think. As I pointed out, Comodo IS a very good firewall. It is easy on system resources, and it just plain works.

Regardless of your product choice, always make sure to use a firewall. Keep yourself protected, no matter how good you think you are. A combination of a hardware AND software firewall is best. Always have an Anti-Virus program running, and possibly even an Anti-Spyware one, as well. Layers of protection like this will help keep your computer safe from all the nasties that are out there.

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