Chris Pirillo » comcast

What’s Your Favorite Commercial?

Chris — Wed, 26 Aug 2009 16:48:18 +0000

What’s Your Favorite Commercial? is a post from Chris Pirillo

With all the talk of the new Miscrosoft commercials in Europe and the Pre wanting to co-exist with the iPhone, I can’t help but thinking about commercials in general. What’s your favorite technology-related commercial on television? You do remember what TV is, right? Do you love that annoying (yet catchy) Comcast song? Or are you more inclined to watch the Dell laptop commercials over and over? Let’s hear your thoughts!

Are You Coming to Gnomedex?

Chris — Thu, 06 Aug 2009 12:25:55 +0000

Are You Coming to Gnomedex? is a post from Chris Pirillo

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A recent green screen challenge that I put forth to the community was about Gnomedex attendance. The response was hugely, partly because the winning video was shown on Comcast’s local station here in Seattle. Yes – it appears on television! The winner also received a complimentary pass to Gnomedex itself.

After a slew of entries, a lot of laughing on my part, and much deliberation… here is your winner: ArtificialError. Excellent work on this and thanks for entering!

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Gnomedex Green Screen Challenge: Your Commercial Could be on TV!

Chris — Thu, 16 Jul 2009 00:05:58 +0000

Gnomedex Green Screen Challenge: Your Commercial Could be on TV! is a post from Chris Pirillo

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This week, I’m taking the Green Screen Challenge a step or two further than usual! Normally, I make a blog post, showcasing a few of my favorite entries. This time around, you can actually win a couple of very cool things!

The challenge: Create a Gnomedex commercial! My annual Gnomedex conference is only five weeks away, and it’s shaping up to be the best one yet! To help spread the excitement, I want you to come up with your very own Gnomedex commercial. Be as creative and innovative as you can – but please keep Creative Commons licensing in mind. We don’t want any legal troubles.

So what will you potentially win? I’m so glad you asked! Next week, I will choose one winner from all of the entries submitted via video response. That person will win two very cool “prizes”…

Have your commercial featured on television! Yes, that’s right – on television. The winning entry will be featured on the Seattle-area Comcast network!! Your name will of course be prominent, giving credit (and maybe fame?!) where credit is due.
Win a full-access pass to the Gnomedex conference! If you are over 18 and can pay your own travel/hotel/expenses, you can find yourself right in the middle of things during Gnomedex. It’s an amazing conference, and attending can literally change your life by giving you new perspectives and ways of thinking outside the proverbial box. Of course, if you cannot attend, you can do as you wish with the ticket – sell it to someone else, or give it away to someone who might not otherwise be able to attend.

If you aren’t sure yet how to work with these videos, make sure you check out the tutorial I wrote awhile back.

I’m very excited to see what everyone is going to come up with. Based on past entries for our weekly challenge, I know that the level of creativity out there in our community is astounding. Have fun with this – and good luck to everyone!

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How Do You Find Volunteer Opportunities in Your Community?

Chris — Wed, 08 Jul 2009 22:46:30 +0000

How Do You Find Volunteer Opportunities in Your Community? is a post from Chris Pirillo

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When was the last time you gave your time to your community – volunteering for something? The last time I did something was at ComcastCares Day. It was a tent set up by Comcast, staffed by local social media folks. We were spreading the message of the power of social media specifically to non-profit organizations. We taught them how to use outlets such as Twitter and Facebook to get their message across.

Maybe you want to volunteer your time and resources in your community – but you just don’t know where to start. Maybe you want to host your own Volun-Tweetup. Or maybe you want to do something a bit different. You can now check out All for Good. This site will help you connect with local volunteer opportunities. It’s non-partisan, nothing political is involved. It doesn’t matter what party you may belong to – what matters is that you want to help others.

All for Good is a simple-to-use web application that helps you find volunteer opportunities in your local community. You can get started by entering search terms (e.g. “seniors” or “education”) at the top of the All for Good home page. Once you enter these initial keywords you’ll be taken to a page of relevant results based on your keyword(s) and location.

Tap into your passions when looking for something to volunteer your time with. Your community needs you. If you’re doing nothing this weekend… why not look for a way you can help? You’ll not only be helping others, you’ll feel good about yourself… and maybe meet some new friends.

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Comcast Broadcasts Porn During Super Bowl

Chris — Mon, 02 Feb 2009 05:46:26 +0000

Comcast Broadcasts Porn During Super Bowl is a post from Chris Pirillo

Well, either this story will make you laugh or cringe (or both).

According to the Arizona Daily Star, Tucson-area cable TV broadcasted porn during the Super Bowl:

A short clip of a pornographic movie cut into a Comcast broadcast of the Super Bowl in homes in and around Tucson. Officials at Comcast confirmed that its signal was interrupted during the Super Bowl, but the company is still working to figure out how porn broke into its cable feed. Engineers at Comcast will be working throughout the night to determine what happened, said Kelle Maslyn, a Comcast spokeswoman.

Well, this would certainly top the infamous Janet Jackson / Justin Timberlake flash from a few years back. I suppose that it could have been worse, too (imagine if the interruption had been a full-on Rick Roll).

This report also states that Comcast’s digital feed was untouched – only the analog / standard TV signal was affected. Let this be a lesson to you laggards: UPGRADE TO DIGITAL, ALREADY.

Obviously, Comcast will have to answer a very important question: how the heck did this happen?! They’ve been accused of traffic shaping, but now they’re going to be accused of broadcasting immorality? Well, traffic shaping IS immoral…

Anyway, I’m sure the amount of complaints were equal: 50% complained that it happened, and 50% complained that they didn’t show enough. Mitch Wagner from Information Week wrote more on the subject.

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Comcast Customer Service is Getting Personal?

Chris — Tue, 13 Jan 2009 23:01:06 +0000

Comcast Customer Service is Getting Personal? is a post from Chris Pirillo

Scott Westerman is on the ball. I met him via Twitter last year when I was having problems with my local Comcast connection. He responded to me right away, and has done so much to bring customer service into the social media realm. Witness this recent email response, as sent to one of my viewers who was asking about some of Comcast’s offerings:

Chris shared your question about UVerse vs Comcast with me. I’m glad to try to help. You’re right that you can only record one program if you’re watching another with the Comcast DVR. Same story with Tivo. These guys are two tuner devices.
I know the Stockton guys personally, so if part of your reason for leaving our family was quality stuff, I can make sure your service QOS is bullet-proof. We’ve also got several enticing come-back offers for prodigals like you. If you’d like to talk about the options, I’d be happy to have someone reach out to you.
Some things that are on the horizon.
Later this year we’ll be launching a new technology called Tru 2 Way. If you buy a Tru 2 Way device (TV or DVR), you won’t need a cable box as the brains are all inside the device. All you’ll have to do is get a cable card and plug your TV into the coax jack. You will get a guide and can access the cool stuff like On Demand and PPV.. all without a cable box. Currently the first cable card is free, so you won’t have to pay us a monthly fee for it.
We’re also continually increasing our Internet speeds. DOCSIS 3.0 is on the horizon which will allow us to do the cool stuff like you may have read about in St. Paul.. 50 Megs and faster.
In most markets we’ve seriously increased the number of hours of HD On Demand content, too. Something like 2000 hours at the moment with a ton of it Free.
And finally, if you’re on Twitter, you’ve got instant access to guys like Frank (@comcastcares), Bill (@comcastBill), Bonnie (@comcastbonnie), and me (@comcastscott). We try to give special love to anybody Chris sends us. Google Frank Eliason to get a feel for how we’re trying to change the paradigm of what constitutes good customer care.
Hope this information is helpful. Don’t hesitate to ping me with questions or feedback.

It’s true. In fact, I’ll be beta testing the DOCSIS 3.0 modems in a few weeks – since they just became available in the Seattle area. I believe I’ll be pushing 50 down and 10 up soon!

Comcast Technician Falls Asleep: The Interview

Chris — Thu, 28 Feb 2008 06:52:04 +0000

Comcast Technician Falls Asleep: The Interview is a post from Chris Pirillo

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So I was sitting there in my chair, taking calls on the 888-PIRILLO line. Normally, the callers have a tech-related question to ask. I was shocked when this caller identified himself not only as a fan… but also as the guy who snapped pictures of a Comcast Tech sleeping on his couch!

Chris and his family were having issues with their DVR. They called Comcast, and waited a few days for a Technician to come out. The guy shows up finally, looks around, and then says he had to go into the basement to check everything out down there. About an hour later, they went downstairs to see why he was taking so long… they found the Tech sleeping on the futon on his son’s pillow!!

Chris then woke up the Tech to ask what he was doing. The Tech claimed that he was on hold on the phone. About half an hour later, he went back down there… and found the Tech sleeping AGAIN. Chris made him leave the house, outraged. The Tech then went outside and got in his truck, propped up his feet, and spent a half an hour on the phone. He didn’t fix anything. He didn’t leave any paperwork, nothing. Chris called Comcast to complain, and wasn’t even given an apology. Comcast simply told him they’d be out again in a few days.

The next day, the family returned home from an outing, to find all the cable wires on the side of their house had been cut OFF. All of them had been completely cut through. He called Comcast, and they claimed they had never done anything… but did admit that the Technician who had slept in his house had gotten fired. Strange coincidence? I think not. Chris called Comcast again, and asked them to come reconnect and fix everything… and was told he had to wait two to three days!

Long story short… they contacted the local news companies, who didn’t believe him until he showed them pictures. He then switched companies, and ditched Comcast altogether.

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Telemarketing: Comcast’s Traffic Shaping Feature

Chris — Sat, 23 Feb 2008 07:58:19 +0000

Telemarketing: Comcast’s Traffic Shaping Feature is a post from Chris Pirillo

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So this telemarketer from Comcast called me the other night. He attempted to sell me their Triple Play package. He kept letting me know how much I needed their services… even though I already have them. Once it became apparent that the guy had no clue what their services actually ARE and what they DO… I decided to have fun with him.

You’ll hear me tease the guy, and ask him if I can get the Traffic Shaping “feature” with my order. He, of course, had no idea what that even was. I was astounded. For anyone else who may not know, let’s see what Wikipedia has to say:

Traffic shaping (also known as “packet shaping”) is an attempt to control computer network traffic in order to optimize or guarantee performance, low latency, and/or bandwidth by delaying packets. More specifically, traffic shaping is any action on a set of packets (often called a stream or a flow) which imposes additional delay on those packets such that they conform to some predetermined constraint (a contract or traffic profile). Traffic shaping provides a means to control the volume of traffic being sent into a network in a specified period (bandwidth throttling), or the maximum rate at which the traffic is sent (rate limiting), or more complex criteria such as GCRA. This control can be accomplished in many ways and for many reasons; however traffic shaping is always achieved by delaying packets. Traffic shaping is commonly applied at the network edges to control traffic entering the network, but can also be applied by the traffic source (for example, computer or network card) or by an element in the network. Traffic policing is the distinct but related practice of packet dropping and packet marking.

Accusations of Comcast shaping traffic has been widely publicized lately. On Monday, there will actually be a special meeting of the FCC to discuss this exact claim. The main discussion will be focused on “network neutrality and traffic shaping”. It will be interesting to see what affect this meeting could end up having on the way traffic shaping is applied.

This past Friday, another Class Action Lawsuit was filed against Comcast. While Comcast insisting their brand of network management is “reasonable” might thwart the FCC’s investigation into the practice, the courts may see things differently. According to a statement from the law firm involved, Comcast is misleading customers by saying they offer the “fastest Internet connection,” because the ISP “intentionally blocks or impedes its customer’s access to peer-to-peer file sharing.”

Of course, Comcast is defending its practices. While the company finally admits that its doing some traffic shaping, it’s clearly gearing up to fight any allegation that it was wrong in its actions. As Broadband Reports notes, the company uses the word “reasonable” over 40 times. That’s no surprise, since the FCC has said that it would allow “reasonable” network practices. It also uses some questionable metaphors for its actions suggesting that forging packets (oops, sorry, “resets”) are perfectly normal activity, comparing it to a fax machine getting a busy signal.

So… what do you think? Should the FCC be cracking down on this? Or is Comcast just possibly in the right? Leave me a follow-up comment, or send me an email to chris@pirillo.com, and share your thoughts.

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Comcast Makes Me Gag

Chris — Sat, 01 Dec 2007 21:25:44 +0000

Comcast Makes Me Gag is a post from Chris Pirillo

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The Electronic Frontier Foundation (or EFF) has found Comcast guilty of traffic shaping. This is a practice where Comcast intentionally slows down your internet connection. The program they used to detect this shaping is an open-source application called WireShark. Apparently, Comcast feels that they need to interrupt some of their customer’s connections a bit if they think the customer may be using lets say BitTorrent to download perfectly legal Linux Distros. Or, maybe the customer is like me and sends tons of data up and down… legally and legitimately… in the course of business.

This is kinda sad. It’s kinda scary. It’s kinda sickening. Well… it makes me…

Yeah. It’s “Comcastic”.

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A Torrent of Comcast BitTorrent Conspiracies

Chris — Wed, 24 Oct 2007 00:04:30 +0000

A Torrent of Comcast BitTorrent Conspiracies is a post from Chris Pirillo

Stephanie (AKA Script) is also having issues with Comcast:

In reference to your Ustream video about Comcast. I too am an unfortunate Comcast subscriber. I was wondering are you using Comcast Home or Business service? The reason I am asking is that I have a feeling that those of us who use home service are going to be pretty much forced to buy the business service in order to maintain the downloading speeds that we are use to. It’s just a hunch but I have noticed an increasingly high number of Comcast business TV ads lately with the promise of 12Mbps download speed. I am curious about your take on this. Because I think the motivation behind flagging certain users is driven by some monetary gain not because they want to necessarily care about the spread of torrents.

Well, I certainly wouldn’t recommend running a business on any kind of connection that Comcast provides!!! No way. I recently “upgraded” my residential plan to business merely because I could attain a marginally better upload rate. Comcast didn’t force me to make that decision.

However, they’re still mistreating many their customers.

I download torrents from legitimate sites especially a lot of FLAC’s and I also distribute FLAC’s from myself and other indie artist who allow their music to be shared. This indiscriminate profiling of users based on a filetype or protocol they use, is tantamount to racial profiling (something I know a bit about) and it really angers me. Anyway I’d be interested to hear your thoughts on the possibility that Comcast might be doing this for monetary gain.

Oh, but… Comcast hasn’t admitted to any wrongdoing on their part. It’s their service, and they can do with it what they wish – but when they don’t tell customers what’s going on, we get a little pissy.

Because of politics and payoffs, you’re stuck with what you’ve got. This is not a system ruled by free enterprise. It’s all about control – and Comcast is pushing a drug that you simply cannot shake. They’re getting to be the only dealer in town. Qwest is just as bad around here; I’d move to FIOS in a heartbeat, but because of the same anti-competitive, anti-consumer regulations… I can’t get Verizon’s service in my area.

The Comcast Virus

Chris — Mon, 22 Oct 2007 04:43:46 +0000

The Comcast Virus is a post from Chris Pirillo

You know, it just occurred to me: I don’t know a single person on this planet who likes Comcast. Seriously, there’s not an active OR inactive customer alive who could state anything other than dismay and general malaise for the bandwidth delivery juggernaut.

Why, look at what they did with your beloved TechTV and then ask yourself: should we be in the least bit surprised that they’re ruining the Internet for many of their customers?

Oh, taste the sweet irony lingering thick in the air – as I’m keying this post through my own Comcast connection, given very little choice for any other type of broadband in my neck of the woods. For you see, America is not about freedom of choice so much as it is “freedom for those who can afford to influence laws and regulations to make choices for you.”

I can’t cut off my nose to spite my face, but I also won’t sit around pretending like Comcast is awesome. They’re knowingly, willingly blocking traffic.

What’s particularly insidious about Comcast’s packet forging is that it’s transparent to both its customers and those on the opposite ends of the connection. Applications such as BitTorrent and Gnutella retain some of their functionality, but they’ll also appear to malfunction for no apparent reason.

They’re killing legit network traffic, too:

When Lotus Notes users attempt to send e-mail with larger attachments over Comcast’s network, Notes will drop its connection. Instead of a successfully sent e-mail, they’re greeted with the error message, “Remote system no longer responding.” Kanarski did some digging and has managed to verify that Comcast’s reset packets are the culprit. Instead of passing the legitimate e-mail through its network, Comcast’s traffic monitoring tool (likely Sandvine) is sitting in the middle, imitating both ends of the connection, and sending reset packets to both client and server.

That’s Comcastic!

ISPs and Your Internet Security… Oops

Chris — Wed, 17 Oct 2007 23:41:06 +0000

ISPs and Your Internet Security… Oops is a post from Chris Pirillo

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Comcast has announced its new surveillance policy. Their storage practices regarding customer information closely follows the letter of the law. Anything you do online can be tracked by your internet provider, as mandated by law enforcement officials.

The Comcast Cable Law Enforcement Handbook outlines all aspects of what information is collected, stored, how long it is stored, and under what circumstances that information is released. All of Comcast’s policies seem to follow the letter of the law, and seem to weigh customer privacy with law enforcement’s requests. This is in apparent contrast to AT&T and a number of other telecommunication companies, which have been only too happy to give over subscriber records. According to the handbook, Comcast keeps logs for up to 180 days on IP address allocation, and they do not keep all of your e-mails forever (45 days at most). VoIP phone records are stored for 2 years, and cable records can only be retrieved upon a court order.

Let me repeat, this is in contrast to AT&T and other companies’ policies regarding information sharing. Comcast has actually stepped up to the plate, and stated outright that they will not release this information without proper court procedure being followed. Several telecommunications companies don’t follow this, and tend to just hand over customer information willy-nilly.

If you don’t want them collecting and storing your information, be careful what you do online. Don’t do anything illegal, and you’ll be fine.

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Comcast Internet Problem: Part II

Chris — Wed, 03 Oct 2007 10:54:51 +0000

Comcast Internet Problem: Part II is a post from Chris Pirillo

Tonight, after phoning up Comcast business support for the third time in five hours on the same issue, I came to blows with the CSR. The promised technician had not yet arrived, and I was getting more than impatient.

My connection kept going up and down, but by the time I was able to speak with someone in the support department, everything was fine again. “Well, sir, we’re not showing any problems with your connection right now.” Yes, it’s fine right now – but not when I try to open up more than one Internet app. I was even having issues with Vonage and Skype…

“Well, sir, we can’t be responsible for programs that we do not officially supp…”

Whoa, whoa, whoa – WAIT A MINUTE! I interrupted him, loudly. I’ve been using Skype and Vonage and streaming live video and doing all sorts of wacky things across my home network and never had an issue I wasn’t expecting to experience. Vonage wasn’t the problem. Skype wasn’t the problem. My browser wasn’t the problem. The Netgear gateway router that Comcast gave me was the problem.

I told him everything that I had tried, including connecting Windows XP, Windows Vista, and OS X directly to the router – with the same results. He kept coming back to the position that there was no problem on his end. He was feeling a bit threatened, I think, when he asserted that if the deployed serviceperson did not discover that Comcast was to blame for this problem, I would be receiving a bill for that time – and that I should not be shocked if that should happen.

If all else fails: blame the user.

Dude. That’s not the way to treat a customer, business class or otherwise – especially on the first day of their new service. I’m not claiming that the customer is always right, but when that customer gives you more than enough troubleshooting information that you promptly ignore…?

Just before Midnight, someone finally showed up on my doorstep. He was in good spirits and was genuinely friendly – my ideal serviceperson. We walked to “home network central” and switched out the Netgear router for an SMC one. After that, he volunteered that the Netgears were absolute junk and that Comcast wasn’t listening to him or the other technicians about the problem.

Comcast knowingly gave me a crappy experience. Comcastic, indeed.

So far, the SMC router has been working quite well (only a couple of random IRC disconnections, but nothing major). I’ve run speed tests and can tell you that throughput has improved on a massive scale. But the best part of this entire situation is twofold:

The most recent technician who installed the SMC router gave me his direct number without me asking for it – and you bet I’ll be giving him a call whenever something seems wonky on the network beyond my walls.
If you searched the Web for Comcast router problems – or Comcast Netgear problems – you’ll have likely discovered a solution in this post: AVOID USING THEM. I had plenty of discussions tonight to underscore my belief that some of these ISP-serviced modems cannot handle home network traffic very well at all.

Here’s to hoping that tomorrow will be a faster day…

Comcast Business Internet: Bad Business Decision?

Chris — Wed, 03 Oct 2007 04:37:29 +0000

Comcast Business Internet: Bad Business Decision? is a post from Chris Pirillo

Comcast came out to install my business connection today (a day later than originally scheduled, might I add). The good news is that I have been getting better than anticipated download and upload speeds. The bad news is… the connection is flaky, the router is buggy, and I can’t use Skype on Windows or connect to IRC from any computer on the connection.

They gave me a Netgear gateway router with a static IP. To this, I connected my Airport Extreme – which seemed to work well enough, with the Apple hardware automatically detecting and fixing a networking (NAT) conflict before it was applied. If only the Netgear router were half as user friendly.

Trouble first began when I tried to hop into the chat room – and couldn’t. Not from any IRC client. Not from any computer. Not from any operating system. Not directly connected to the new router. Not directly connected to the Airport. Every once in a while, I’d get through – but then would be quickly disconnected again.

Web sites would pull up fine, seemingly – but friends have been reporting that my instant messaging accounts have been popping online and offline intermittently throughout the afternoon, evening, and into the night. Yes, I’ve wasted an entire day with this mess – and the only thing I have to blame is Comcast and their lousy (read: cheap) choice for hardware.

I called the business support phone number this afternoon to see if they could help me through the problem, and they just told me to unplug it for 15 seconds. “Yes, I did that.” “Do it again.” Fine. The first CSR stated that he adjusted something on his end, but was completely devoid of any understanding of what he actually did (if anything). I hoped that would have fixed the problem, but it didn’t.

The technician clipped the stem from the end of my coaxial cable, claiming that it may have been too long beforehand. It was never an issue before today, I tell you. Doubt that’s at the root of my problem though, otherwise I’d probably not be online at all. He also mumbled something into the phone when he was speaking with someone at the central office (when setting up my static IP) – something about these new Netgear routers being flaky for him.

So, I called them again around 6pm – knowing that I have 24/7 support. Quite simply, I demanded that they take back the Netgear gateway router in exchange for their SMC one. If that doesn’t fix the problems I’m having, then I’m gonna have to go with a dynamic IP and a regular ol’ modem (without having to spoof a MAC address).

They said there would be someone out to my house with a replacement modem this evening, but it’s 9:30pm and nobody’s been here. I lost an entire day of productivity and gained absolutely nothing but frustration from this experience – and the ordeal is still not over. I’m about to phone them up again to see what’s happening.

Unacceptable, Comcast – completely unacceptable.

My FAX to the Comcast Business Unit

Chris — Wed, 27 Dec 2006 19:36:09 +0000

My FAX to the Comcast Business Unit is a post from Chris Pirillo

Apparently, we’re going to be charged for Internet services we have not used for the better part of a month – all because we did not send you a statement in written form (according to your CSR, by phone, a few minutes ago).

We were planning on moving out of Comcast’s area at one point, which is when we initially notified you about closing the business account. You allegedly told Ponzi that she would need to submit the request in writing. She tells me you never asked for that, and I certainly don’t recall hearing about it when I called back a few weeks later to confirm our business account had been closed.

Either way, you’re telling me that I’m wrong and you’re right – and I have virtually no way to prove it. Playing “he said, she said” just wastes more time, energy, and money. Consider this a completely formal request to ONCE AGAIN CLOSE OUR BUSINESS ACCOUNT WITH COMCAST.

Thank you.

How to Handle Remote Tech Support

chris@lockergnome.com (Chris Pirillo) — Mon, 13 Jul 2009 06:30:00 GMT

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VMware and Parallels for Virtual Machines

chris@lockergnome.com (Chris Pirillo) — Mon, 25 Feb 2008 06:30:00 GMT

It doesn't matter if you're running on Windows or Mac OS X - every power user needs either Parallels or VMware (or both). There's never been an easier way to test software without destroying your primary operating system's stability. Think of how many times you wish you could press a 'reverse' button on your computer. Plus, there's no easier way to try new Linux distributions - see what all the fuss is about. Run Windows in OS X, run Linux in Windows, but the best way to do either is with VMware and/or Parallels.

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