Tag Archives: cisco

FlipLive: The Camera That Might Have Been

Cisco announced this week that they are shutting down several parts of its consumer business to refocus on four of their “key company priorities.” These include core routing, switching and services, collaboration, architectures and video. Their priorities do not include the Flip video camera we all know and love, though. Cisco has pulled the plug on the popular device and will no longer be working on their newest version, the FlipLive. The little camera that could will no longer, and that makes this geek very sad.

My Flip Ultra HD may not produce the highest-quality video in the world, but it certainly does a decent job. It’s light and small – perfect to throw in my pocket when I’m out and about. You cannot argue about how simple it is to use, which is what made this device so beautiful. Anyone could use it – including grandma shooting videos for the first time when the kids come to visit or a youngster just beginning their journey into the world of technology.

The FlipLive would have been pretty damn sweet, I think. The same little video camera you know and love would have allowed you to also stream live from any HotSpot you could find! Yes, yes – my iPhone can do that. Your device can do that. But can they do it well? Can they do it in a manner that’s simple enough for anyone to figure out right out of the box?

I honestly think Cisco has gone a tad bit loco with this move. Of course there are other devices and gadgets out there which can do the same thing. However, ease of use with any product is one of the key selling points, and the Flip camera had a lock on that arena. Am I the one who has lost his marbles? Do you think this was a bad move by the company, or do you feel that the market is saturated enough that no one will really notice?

Monitor Your Brand With SocialMiner from Cisco

Cisco is making it easier than ever before to monitor status updates, forum posts and blogs from your customers. This alerts you to conversations people are having about your brand. The software is designed to allow you to monitor what is being said and engage those people who require service or personal attention of some type. With SocialMiner, your company can listen and respond to customer conversations originating in the social web.

In their official press release, Cisco states that “With more and more Web-based conversations taking place over these social platforms, it’s now more critical than ever that businesses are aware of what their customers are saying about them and are able to respond to general inquiries or rectify customer service issues so as to enhance and protect brand reputation.” Nielson reports that approximately 35% of all Amercians have ranted and complained about a company or brand on Facebook and/or Twitter at some point.

Cisco SocialMiner provides:

  • The ability to configure multiple campaigns to search for customer postings on the public social web about your company’s products, services, or area of expertise.
  • Filtering of social contacts based on preconfigured campaign filters to focus campaign searches.
  • Routing of social contacts to skilled customer care representatives in the contact center or to experts in the enterprise–multiple people can work together to handle responses to customer postings through shared work queues.
  • Detailed metrics for social media customer care activities, campaign reports, and team reports.

John Hernandez, vice president and general manager of Cisco’s Customer Collaboration business unit, says that “Companies are realizing that by ignoring the online chatter, they’re opening up opportunities for their competitors and allowing dialogue about their brand to happen without them.” Truer words have never been spoken. Companies large and small are finally starting to GET it. They need to be online… they need to listen to their customers… and they need to engage in discussions with them.

What Cisco Doesn’t Want You to Know – ADTRAN’s Router Performance Results

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This is a sponsored post written by me on behalf of Gillette. All opinions are 100% mine.

I had the opportunity to speak with the Director of Marketing for ADTRAN over the weekend. If you’ve not heard of them, you definitely need to pay attention. Independent tests have shown that when it comes to router performance, ADTRAN actually outperforms Cisco.

There was a whitepaper done by a gentleman who used to set up test methodologies. ADTRAN routers were run through a series of tests against Cisco routers. In short, three tests were done. One was Internet security. In that test ADTRAN outperformed the Cisco ISR g2 router by about a 285% increase in performance. You would think that routers in the similar price range would work about the same. However, that isn’t the case. The ADTRAN hardware is simply built better.

ADTRAN feels the tests prove they excel in three areas: operating system, patents in technology which allows data to move through the box quickly and their focus on small to medium markets. They’re making sure that they are offering a very robust feature set to address the needs of those market areas. You don’t want to pay for features you’ll never use – yet still leave room for future growth.

ADTRAN started about twenty-five years ago, and has a Cinderella story. They started by building one type of hardware out of an actual garage. The company grew out of that and now has two separate divisions.

Some of my audience is comprised of young geeks, but they don’t always know where to begin. The qualities that a company such as ADTRAN looks for includes the ability to do more than one thing. Don’t only focus on engineering… look at things such as marketing or management, as well.

What type of router are you using?

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Square on NetSquared

News of the upcoming NetSquared conference:

Hey Chris and Ponzi, I’m emailing the folks I’ve interviewed for Net Squared who aren’t coming to the Net Squared conference next week with some info about the online component in case you are interested in joining us there and/or helping spread the word about this part of things. On May 30 and 31st, we’re fitting 350 people into one of Cisco’s conference centers and hunkering down for a series of discussions that get straight to the point. The agenda’s here and here are the folks who will be there. We can’t fit more people into the conference — but we can fit them into an online version. We’ve scheduled speakers to appear in online chat session to answer questions on the topics about which they are passionate. You can see the lineup here: MeetUp, Bloglines, CreativeCommons, Libraries, health care. Those are some of the many topics to be covered in the live online part of the conference. I’m writing today to ask you to share the word about this remote conference. People can chime in, from their desktops and w/o having spend any $$$ on a plane ticket or a hotel.

Which reminds me: I’ve gotta start putting the agenda for Gnomedex together. We have most of the players in line… it’s figuring out who’s on stage before the other. I hate scheduling (coordinating it, that is).