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Microsoft Help Desk


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This past Wednesday marked the launch of Microsoft’s new Help Desk. I was the emcee for the event. Viewers sent their Windows questions in via email, FriendFeed and Twitter, and I fed them to our panel of Microsoft experts.

I had a great time during this show, and I certainly hope to do this again! Microsoft needs your feedback, though. What did you like about the show? What can we do differently next time, in order to make it even better? Send your feedback to Channel 9 via Twitter.

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Help Desk


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In 1992, I got online, and I was addicted from the word GO! In 1996, I started Lockergnome, even though at that time it was simply a newsletter that I sent out every day. Then, in 2001 I started hosting the show Call for Help on the old TechTV network! I loved hosting that show, because I loved the live help I was able to give to people. I’ve continued that spirit through our live videos and chat. This Wednesday, I’ll be working with Microsoft. You can be part of a new beta program, called Help Desk!

On Wednesday, January 27th at 2:00PM Pacific time, you should point your web browsers to the new Help Desk. The goal for this show is to help people, hence the title.

Channel 9 traditionally has been focused on hard-core Geeks, such as people whose careers depend on the products and services that Microsoft has to offer. However, most of you who may have problems you need help with aren’t hard-core Geeks. You’re just an every-day computer user, right? Most people who own computers fall into that category, and that’s who we – the people hosting this show – want to help!

We’re hoping to be able to do this every week, live on the Internet. If you have questions, we might be able to provide answers. It will be a completely interactive show, so be sure you tune in.

If you want to submit a question or problem, make sure you are following CH 9 on Twitter. That is where you’ll find the email to submit your questions that will be given to us. We’ll take questions on anything to do with Windows, Microsoft products, and Windows computers in general.

With any luck, we’ll be able to resurrect the spirit that some of us carried with us when we left Call for Help. We need your help to make this a success, though. Whether you’re a Geek, not a Geek… or somewhere in between… we need you!

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