A recent study by Consumer Reports determined where cell phone companies rate when it comes to customer satisfaction. It seems as though everyone these days has a cell phone, and most of those people have very strong opinions about the carrier they have their service with. Too often, people blame the companies directly for problems such as lost calls when in reality there are several contributing factors. Your location and the type of phone you use can affect how often you drop calls.
It’s interesting to look through these results, and see where each company rates. Surprisingly, TracFone rates the highest amongst the pre-paid plan gang. I’ve heard horror stories about their service in the past. It’s good to see that they have apparently tightened up the ship and made things better for their customers. Amongst the contract carriers, Verizon comes out on top while Sprint and AT&T are nearly neck-and-neck at the bottom of the barrel. They even rank lower than Canadian carriers!
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It’s even more interesting to see that AT&T holds almost as big of a market share as Verizon does – despite their obvious lack of customer satisfaction. Who will be the first to point out the obvious: AT&T is only “holding their own” thanks to their exclusive contract with Apple and the iPhone?