Microsoft has now confirmed that some customers are experiencing issues when attempting to play their beloved new game. According to reports, the problem mostly affects the 20GB Xbox 360 Pro, which was on the market from 2005 to 2008. Users have also reported some issues playing Halo Reach with the 120 GB Xbox 360 Elite.
Microsoft representatives have said:
We are aware of a very small number of customers reporting that their copy of Halo Reach is causing a ‘disc read’ error. Those affected should contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance.
There are now 68 pages of complaints on the Bungie Forums. Many posts suggest that things such as a dirty disc could be to blame. Reasons behind the issue, though, have been vague at best. The thread has been updated to point customers to the toll-free (US only) number to receive support. Bungie released a statement recently, as well:
If you find yourself lumped in with the ‘small number’ of people who find relevance in this portion of the update, you’re probably finding that five letter moniker more than a little frustrating. We feel your pain (we want you to play Reach, too!). If you’re receiving a disc read error with Halo: Reach, or any other title for that matter, Microsoft customer support is your path to resolution.
Have you had issues playing your copy of the game? Have you contacted either Bungie or Microsoft to resolve the problem?