Do You Have a Broadband Choice?

Apr 26, 2011 | 39 Comments

Usually when an ISP is discussed, it is directly related to how fast their speeds are or how good their customer service may be. I often see someone get angry with their provider and Tweet out that they are planning a switch to someone new. We take for granted the fact that there are many [...]

Do You Love Broadband?

Nov 15, 2010 | One Comment

Add to iTunes | Add to YouTube | Add to Google | RSS Feed Ars Technica reported that 23% of U.S. households don’t have Internet anywhere in the house? Why not? many people just don’t see the need for this “Internet” thing at all. Really? Lamarr thinks broadband should just be something in the house [...]

The Future of the Internet

Jul 16, 2010 | 5 Comments

Add to iTunes | Add to YouTube | Add to Google | RSS Feed Over on Lockergnome, Slick asked what our thoughts are on the future of the Internet. With speeds and capabilities ever-increasing, it can boggle the mind to think of what we’ll have available to us in 20 years or so. It will [...]

3G vs 4G Speed Tests

Jun 28, 2010 | 6 Comments

Add to iTunes | Add to YouTube | Add to Google | RSS Feed Please post a video response demonstrating how your speeds measure up against mine. Your mileage may vary! From where I sit in this home office, however, I’m not so sure I see a clear difference between Sprint’s 4G network and AT&T’s [...]

Why Do You Need Social Media?

May 4, 2010 | No Comments

I had a great time in Hawaii last week. I was there to be a presenter at the Next Level Hawaii conference. Kelly Mitchell and her team did a fantastic job of putting this event together. The team at Believe and Succeed stopped me to talk about the power of social media and the Internet [...]

CLEAR Customer Service Nightmare

Mar 27, 2010 | 10 Comments

After seeing a tweet from Jeris JC Miller this morning, I offered to provide her guest blogger privileges on my blog – given that I once suffered the cruel and unusual torture of ClearWire customer service. The following has been written by Jeris: As an active member of a thriving social media community, I often [...]

Fact or Context: The Ocean That is the Internet

Mar 11, 2010 | 2 Comments

I read an excellent article a few moments ago. Julien Genestoux talks about how the Internet is a vast, never-evaporating ocean. All of the content that is constantly pouring into that ocean are raindrops. In the article, he states that “When you’re a search engine, you obviously have an exhaustivity requirement. You can’t really skip [...]

Is DSL Really Broadband?

Mar 4, 2009 | 25 Comments

troy_w_banther: Not all of are fortunate enough to have anything better than DSL. :-P about 54 minutes ago Wed Mar 04 19:38:54 +0000 2009 Paradigms: the Linux distro or the communications technology? about 4 hours ago Wed Mar 04 16:03:48 +0000 2009 BenjaminPrice: I wasn't either until I got fed up with Comcast metering broadband, [...]

Comcast Customer Service is Getting Personal?

Jan 13, 2009 | 12 Comments

Scott Westerman is on the ball. I met him via Twitter last year when I was having problems with my local Comcast connection. He responded to me right away, and has done so much to bring customer service into the social media realm. Witness this recent email response, as sent to one of my viewers [...]

How do You Test Mobile Broadband Speeds?

Jul 16, 2008 | 5 Comments

Add to iTunes | Add to YouTube | Add to Google | RSS Feed What tool do you use to benchmark your Internet connection speed? If you’re on a desktop, I know many of you use SpeedTest. But what about your mobile web experience? If you’re on an Edge connection, are you getting true Edge [...]

Pay as you Go Internet… Good or Bad Idea?

Mar 4, 2008 | 70 Comments

Add to iTunes | Add to YouTube | Add to Google | RSS Feed The only truth when it comes to Broadband here in America is that we don’t have enough. One community member wrote in to talk about the fact that he really doesn’t have any options for Broadband, other than Satellite. He generally [...]

ISP Tips

Mar 4, 2008 | 29 Comments

Add to iTunes | Add to YouTube | Add to Google | RSS Feed I recorded a video not long ago about Bandwidth Capping from ISPs. I have a top-five list of things to look for when looking for an ISP. Here are some tips sent in by Lundberry to help you choose the right [...]

Tips for Choosing the Best ISP for your Needs

Mar 2, 2008 | 8 Comments

The other night, I was having difficulties once again with my Comcast connection. Within hours, two different people emailed me with their Top Five lists of ways to choose an ISP, and why. Here they are… hopefully they’ll help all of you. This list comes from Azaas in the live community. Don’t fall for marketing. [...]

The Comcast Virus

Oct 21, 2007 | 22 Comments

You know, it just occurred to me: I don’t know a single person on this planet who likes Comcast. Seriously, there’s not an active OR inactive customer alive who could state anything other than dismay and general malaise for the bandwidth delivery juggernaut. Why, look at what they did with your beloved TechTV and then [...]

Comcast Internet Problem: Part II

Oct 3, 2007 | 35 Comments

Tonight, after phoning up Comcast business support for the third time in five hours on the same issue, I came to blows with the CSR. The promised technician had not yet arrived, and I was getting more than impatient. My connection kept going up and down, but by the time I was able to speak [...]