Is DSL Really Broadband?
Scott Westerman is on the ball. I met him via Twitter last year when I was having problems with my local Comcast connection. He responded to me right away, and has done so much to bring customer service into the social media realm. Witness this recent email response, as sent to one of my viewers who was asking about some of Comcast’s offerings:
Add to iTunes | Add to YouTube | Add to Google | RSS Feed
What tool do you use to benchmark your Internet connection speed? If you’re on a desktop, I know many of you use SpeedTest. But what about your mobile web experience? If you’re on an Edge connection, are you getting true Edge speeds? What about if you’re on a 3G connection, or even wifi?
Add to iTunes | Add to YouTube | Add to Google | RSS Feed
The only truth when it comes to Broadband here in America is that we don’t have enough. One community member wrote in to talk about the fact that he really doesn’t have any options for Broadband, other than Satellite. He generally uses his Internet in the middle of the night, when he isn’t subject to capping. The satellite truly isn’t much better than pre-1993 dial-up speeds. He’s asking about “pay as you go/use” Internet service, and what I think the future of it is.
Add to iTunes | Add to YouTube | Add to Google | RSS Feed
I recorded a video not long ago about Bandwidth Capping from ISPs. I have a top-five list of things to look for when looking for an ISP. Here are some tips sent in by Lundberry to help you choose the right ISP for you.
The other night, I was having difficulties once again with my Comcast connection. Within hours, two different people emailed me with their Top Five lists of ways to choose an ISP, and why. Here they are… hopefully they’ll help all of you. This list comes from Azaas in the live community.
You know, it just occurred to me: I don’t know a single person on this planet who likes Comcast. Seriously, there’s not an active OR inactive customer alive who could state anything other than dismay and general malaise for the bandwidth delivery juggernaut.
Tonight, after phoning up Comcast business support for the third time in five hours on the same issue, I came to blows with the CSR. The promised technician had not yet arrived, and I was getting more than impatient.
Comcast came out to install my business connection today (a day later than originally scheduled, might I add). The good news is that I have been getting better than anticipated download and upload speeds. The bad news is… the connection is flaky, the router is buggy, and I can’t use Skype on Windows or connect to IRC from any computer on the connection.
Read more on Comcast Business Internet: Bad Business Decision?…
Apparently, we’re going to be charged for Internet services we have not used for the better part of a month – all because we did not send you a statement in written form (according to your CSR, by phone, a few minutes ago).
Vonage doesn’t live up to the hype – end of story. Hussey’s getting huffy about it, too. Tris is dropping Vonage and having to incur a $150 disconnection fee in the process! It’s as easy to get out of the contract as it is to get motherf*cking snakes off a motherf*cking plane:
Going out on a limb here, but… “When the Internet first became available outside of educational institutions, workaday users needed some kind of friendly interface to get online. Trumpet Winsock was an absolute nightmare to explain (and configuring Kermit was far more unfriendly). However, AOL needs to wake up to the fact that users no longer need advertising-laden software to get themselves online. Offering me “usefulâ€Â? software that’s just as riddled with advertisements is not a step in the right direction…”
Recent Comments