Long-time Gnomie Gail Fleming popped into my inbox this evening with an outstanding question:

I was just wondering – do you have any areas in Lockergnome where people can report bad customer support for software products that they have purchased? I have been burned a couple of times, once quite recently and I really think the only way some of these people will listen is if their customers come forward and report their experiences.

It seems unethical of certain software companies (MOVAVI) to produce a product that is laced with bugs that they are aware of and they tell you they are working on a fix in their new version. Then they place the fixes in a new version which if 60 days have passed from your original purchase, you have to buy it all over again as an upgrade. Is this typical in your experiences?

I’d imagine there must be a place for it. Then again, the Internet is like one giant (admittedly, unpatrolled) Better Business Bureau.

BBB for Software?