Chris Pirillo » airlines http://chris.pirillo.com News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. Tue, 24 Nov 2009 19:35:05 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 © chris@pirillo.com () chris@pirillo.com() Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper. chris@pirillo.com No no http://chris.pirillo.com/wp-content/plugins/podpress/images/powered_by_podpress.jpgChris Pirillohttp://chris.pirillo.com 144 144 What’s the Problem with American Airlines?http://chris.pirillo.com/whats-the-problem-with-american-airlines/ http://chris.pirillo.com/whats-the-problem-with-american-airlines/#comments Mon, 23 Mar 2009 02:04:33 +0000 Chris http://chris.pirillo.com/?p=12782 What’s the Problem with American Airlines? is a post from Chris Pirillo

This post was written by my mom, who was more than a bit peeved when American Airlines lost her luggage – only to find out that they mishandled it. If you’ve also had a problem with American Airlines, be grateful to know that you’re not alone.

When a person visits another country, they will likely purchase items from that country as souvenirs. As tourists in Jamaica, my girlfriend and I purchased 3 bottles each of Jamaican Rum to bring home (one of which is unavailable for purchase in the States). These were wrapped and packed in a heavy cardboard box with cardboard placed in between the bottles. Before going through customs in Miami, we opened our luggage to make sure the bottles were still intact. They were. My girlfriend’s luggage made it to the Dallas / Ft. Worth airport with all the bottles unscathed.

My luggage was lost between Miami and Dallas, apparently taking another plane ride.

The first time I called to check on the status of my luggage, around 12:30am, I was told it had arrived at Midnight and that I would be called before it was delivered to my son’s house. The implication was that it would be delivered that night. The next morning, I called again to check on it and was told that it would be four to six hours before the truck would deliver anything. When the luggage finally arrived (WITHOUT me receiving a phone call), I found broken bottles of Jamaican Rum which had spilled all over my suitcase and the contents inside. Luckily, I always pack many of my clothes in plastic bags; however, my suitcase and some items didn’t escape the sticky mess.

Since we are understandably required to put any liquids over 3 ounces in checked baggage, this eliminates “hand” carrying and protecting fragile liquid items. However, my girlfriend’s checked luggage made it through with everything intact – bottles and all. This tells me that the EXTRA plane ride, EXTRA baggage handling and the (four to six hour) truck ride took a toll on my bottles and broke them.

When I called the American Airlines customer service line for recompense, I was told that American Airlines wasn’t responsible for broken bottles and alcohol. I asked the representative for her manager’s name and phone number and was given the name – but was told the manager had only a FAX number to reach her!

I didn’t ask American Airlines for an arm or a leg – I only asked for the cost of my Jamaican Rum. This amounts to about $36. I didn’t even ask for anything for my possibly-ruined luggage or the contents! (I’m rethinking that though!). I was told unequivocally “NO” even though my luggage traveled extra miles, received extra handling, and likely a long, bouncy truck ride. I find this type of customer service incomprehensible. I worked in customer service for over 15 years and always tried to work out problems to benefit both the customers and the company. I am very upset with American Airlines’ policy, with the lack of ability to talk directly to a higher authority, with the loss of my luggage (which I truly feel caused the breakage), and with my ruined items.

Would I think twice about flying American Airlines again? You bet – and you might think twice as well.

KermitRocks: @jboeckman has a beef with American Airlines too. Don't get him started. I'm sure he'd be happy to help your mom.
about 4 days ago
Thu Mar 19 01:54:33 +0000 2009
nathangilder: Looking forward to your mom's blog post :-)
about 4 days ago
Thu Mar 19 01:55:12 +0000 2009
nerdseyeview: more for that AA guest blog? 4 hour delay IN SEATAC? http://is.gd/nX8W or ANOTHER guest blogger #AASUX ? i'm in.
about 4 days ago
Thu Mar 19 01:56:05 +0000 2009
phuzion: I don't know the details of the situation, but maybe you should have her contact Consumerist?
about 4 days ago
Thu Mar 19 01:56:30 +0000 2009
hpduong: i've been flying American Airlines on and off for the past year and half and it has always been TERRIBLE
about 4 days ago
Thu Mar 19 01:57:42 +0000 2009
CA20K1: Try Singapore Airlines. It's a great way to fly ;)
about 4 days ago
Thu Mar 19 01:59:57 +0000 2009
UncleJohn97420: She must not watched the A&E show.lol I would never fly with them. (Airlines was a show on A&E bout America Airlines.)
about 4 days ago
Thu Mar 19 02:03:16 +0000 2009
KyleVanKooten: that's right.. Better stick with Southwest!
about 3 days ago
Thu Mar 19 02:08:30 +0000 2009
pcasey44: – I am still angry at AMR. They lost my passport and my mother's at a checkpoint on the way back to US from Virgin Islands.
about 3 days ago
Thu Mar 19 02:12:08 +0000 2009
caseygotcher: @ianmcnaughton is twittering on his unhappiness with them too
about 3 days ago
Thu Mar 19 02:12:58 +0000 2009
ZenTigerpaw: Ouch. That I gotta read.
about 3 days ago
Thu Mar 19 02:16:11 +0000 2009
pcasey44: – AMR lost my mother's passport at checkpoint on return from cruise. That was her final cruise, she died shortly after that.
about 3 days ago
Thu Mar 19 02:20:58 +0000 2009
DC616: yelling at your chest? LOL!
about 3 days ago
Thu Mar 19 02:40:25 +0000 2009
MorningMist: AA has alot of not so happy customers they are what I call a cheap hotel of airlines. Low amenities with low service.
about 3 days ago
Thu Mar 19 03:10:18 +0000 2009
donsmith: American is on my bad list too.
about 3 days ago
Thu Mar 19 03:15:55 +0000 2009
jboeckman: Don't get me started on AA, I had a very bad experience when I went to a conference in Chicago.
about 3 days ago
Thu Mar 19 12:25:17 +0000 2009
limelight: Who really enjoys flying? Seriously! If it wasn't so convenient I'd elect to take my car cross country in my underwear.
about a day ago
Sun Mar 22 02:02:23 +0000 2009
]]> What’s the Problem with American Airlines? is a post from Chris Pirillo

This post was written by my mom, who was more than a bit peeved when American Airlines lost her luggage – only to find out that they mishandled it. If you’ve also had a problem with American Airlines, be grateful to know that you’re not alone.

When a person visits another country, they will likely purchase items from that country as souvenirs. As tourists in Jamaica, my girlfriend and I purchased 3 bottles each of Jamaican Rum to bring home (one of which is unavailable for purchase in the States). These were wrapped and packed in a heavy cardboard box with cardboard placed in between the bottles. Before going through customs in Miami, we opened our luggage to make sure the bottles were still intact. They were. My girlfriend’s luggage made it to the Dallas / Ft. Worth airport with all the bottles unscathed.

My luggage was lost between Miami and Dallas, apparently taking another plane ride.

The first time I called to check on the status of my luggage, around 12:30am, I was told it had arrived at Midnight and that I would be called before it was delivered to my son’s house. The implication was that it would be delivered that night. The next morning, I called again to check on it and was told that it would be four to six hours before the truck would deliver anything. When the luggage finally arrived (WITHOUT me receiving a phone call), I found broken bottles of Jamaican Rum which had spilled all over my suitcase and the contents inside. Luckily, I always pack many of my clothes in plastic bags; however, my suitcase and some items didn’t escape the sticky mess.

Since we are understandably required to put any liquids over 3 ounces in checked baggage, this eliminates “hand” carrying and protecting fragile liquid items. However, my girlfriend’s checked luggage made it through with everything intact – bottles and all. This tells me that the EXTRA plane ride, EXTRA baggage handling and the (four to six hour) truck ride took a toll on my bottles and broke them.

When I called the American Airlines customer service line for recompense, I was told that American Airlines wasn’t responsible for broken bottles and alcohol. I asked the representative for her manager’s name and phone number and was given the name – but was told the manager had only a FAX number to reach her!

I didn’t ask American Airlines for an arm or a leg – I only asked for the cost of my Jamaican Rum. This amounts to about $36. I didn’t even ask for anything for my possibly-ruined luggage or the contents! (I’m rethinking that though!). I was told unequivocally “NO” even though my luggage traveled extra miles, received extra handling, and likely a long, bouncy truck ride. I find this type of customer service incomprehensible. I worked in customer service for over 15 years and always tried to work out problems to benefit both the customers and the company. I am very upset with American Airlines’ policy, with the lack of ability to talk directly to a higher authority, with the loss of my luggage (which I truly feel caused the breakage), and with my ruined items.

Would I think twice about flying American Airlines again? You bet – and you might think twice as well.

KermitRocks: @jboeckman has a beef with American Airlines too. Don't get him started. I'm sure he'd be happy to help your mom.
about 4 days ago
Thu Mar 19 01:54:33 +0000 2009
nathangilder: Looking forward to your mom's blog post :-)
about 4 days ago
Thu Mar 19 01:55:12 +0000 2009
nerdseyeview: more for that AA guest blog? 4 hour delay IN SEATAC? http://is.gd/nX8W or ANOTHER guest blogger #AASUX ? i'm in.
about 4 days ago
Thu Mar 19 01:56:05 +0000 2009
phuzion: I don't know the details of the situation, but maybe you should have her contact Consumerist?
about 4 days ago
Thu Mar 19 01:56:30 +0000 2009
hpduong: i've been flying American Airlines on and off for the past year and half and it has always been TERRIBLE
about 4 days ago
Thu Mar 19 01:57:42 +0000 2009
CA20K1: Try Singapore Airlines. It's a great way to fly ;)
about 4 days ago
Thu Mar 19 01:59:57 +0000 2009
UncleJohn97420: She must not watched the A&E show.lol I would never fly with them. (Airlines was a show on A&E bout America Airlines.)
about 4 days ago
Thu Mar 19 02:03:16 +0000 2009
KyleVanKooten: that's right.. Better stick with Southwest!
about 3 days ago
Thu Mar 19 02:08:30 +0000 2009
pcasey44: – I am still angry at AMR. They lost my passport and my mother's at a checkpoint on the way back to US from Virgin Islands.
about 3 days ago
Thu Mar 19 02:12:08 +0000 2009
caseygotcher: @ianmcnaughton is twittering on his unhappiness with them too
about 3 days ago
Thu Mar 19 02:12:58 +0000 2009
ZenTigerpaw: Ouch. That I gotta read.
about 3 days ago
Thu Mar 19 02:16:11 +0000 2009
pcasey44: – AMR lost my mother's passport at checkpoint on return from cruise. That was her final cruise, she died shortly after that.
about 3 days ago
Thu Mar 19 02:20:58 +0000 2009
DC616: yelling at your chest? LOL!
about 3 days ago
Thu Mar 19 02:40:25 +0000 2009
MorningMist: AA has alot of not so happy customers they are what I call a cheap hotel of airlines. Low amenities with low service.
about 3 days ago
Thu Mar 19 03:10:18 +0000 2009
donsmith: American is on my bad list too.
about 3 days ago
Thu Mar 19 03:15:55 +0000 2009
jboeckman: Don't get me started on AA, I had a very bad experience when I went to a conference in Chicago.
about 3 days ago
Thu Mar 19 12:25:17 +0000 2009
limelight: Who really enjoys flying? Seriously! If it wasn't so convenient I'd elect to take my car cross country in my underwear.
about a day ago
Sun Mar 22 02:02:23 +0000 2009
]]> http://chris.pirillo.com/whats-the-problem-with-american-airlines/feed/ 15 Flying Virgin America Airlineshttp://chris.pirillo.com/flying-virgin-america-airlines/ http://chris.pirillo.com/flying-virgin-america-airlines/#comments Fri, 21 Nov 2008 19:58:10 +0000 Chris http://chris.pirillo.com/2008/11/21/flying-virgin-america-airlines/ Flying Virgin America Airlines is a post from Chris Pirillo


http://chris.pirillo.com/
Posted via Pixelpipe.

]]> Flying Virgin America Airlines is a post from Chris Pirillo


http://chris.pirillo.com/
Posted via Pixelpipe.

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