Tag Archives: airlines

Airline iPhone Apps Could be Worth a Million Miles

If you are a frequent traveler, you know how important it is to get great deals. You likely are a member of a (or several!) airline rewards programs, such as those that Delta and American Airlines have. Did you know, though, that the airlines also offer iPhone apps to help you plan your travel and pass the time? Additionally, the two aforementioned companies just happen to want to give you a million frequent-flier miles to use.

American is offering the Mobile Million contest. Just download and install their app by October 15th, play a few games of Sudoku within the app, and you could win one of many prizes, including the grand prize of one million AAdvantage miles.

Delta’s contest, One App. One Million Miles. runs until the end of this month. The prize, of course, is one million Delta Sky Miles after using their app.

Are you a frequent flier? Which members-only programs do you belong to?

New Year’s Resolutions with a Twist

While you’re making your list of resolutions this year, why not add in some of a different nature? If you’ve been “meaning” to have more of a presence on the various social media networks, why not turn that into a resolution? Resolve to send out a particular number of thought-provoking tweets per day. Decide how often you will be able to update your various site profiles, and stick to it!

People want to know what you’re up to. I know, I know… you’re busy. I am, as well! But it’s critical these days to have an active presence on the various social media sites if you’re any kind of social Geek. You have to keep yourself – and your community – updated. Don’t just post about your dinner, either. People want to know what’s really going on in that head of yours!

Commit yourself to not only blogging yourself, but to reading what others have done. There are a lot of excellent findings right within our own community, if only you make the time to look!

Just in time for the holiday shopping crunch, our downloads team has assembled an excellent array of software and App offerings. Be sure to check out what’s available, and save money on software purchases!

What’s the Problem with American Airlines?

This post was written by my mom, who was more than a bit peeved when American Airlines lost her luggage – only to find out that they mishandled it. If you’ve also had a problem with American Airlines, be grateful to know that you’re not alone.

When a person visits another country, they will likely purchase items from that country as souvenirs. As tourists in Jamaica, my girlfriend and I purchased 3 bottles each of Jamaican Rum to bring home (one of which is unavailable for purchase in the States). These were wrapped and packed in a heavy cardboard box with cardboard placed in between the bottles. Before going through customs in Miami, we opened our luggage to make sure the bottles were still intact. They were. My girlfriend’s luggage made it to the Dallas / Ft. Worth airport with all the bottles unscathed.

My luggage was lost between Miami and Dallas, apparently taking another plane ride.

The first time I called to check on the status of my luggage, around 12:30am, I was told it had arrived at Midnight and that I would be called before it was delivered to my son’s house. The implication was that it would be delivered that night. The next morning, I called again to check on it and was told that it would be four to six hours before the truck would deliver anything. When the luggage finally arrived (WITHOUT me receiving a phone call), I found broken bottles of Jamaican Rum which had spilled all over my suitcase and the contents inside. Luckily, I always pack many of my clothes in plastic bags; however, my suitcase and some items didn’t escape the sticky mess.

Since we are understandably required to put any liquids over 3 ounces in checked baggage, this eliminates “hand” carrying and protecting fragile liquid items. However, my girlfriend’s checked luggage made it through with everything intact – bottles and all. This tells me that the EXTRA plane ride, EXTRA baggage handling and the (four to six hour) truck ride took a toll on my bottles and broke them.

When I called the American Airlines customer service line for recompense, I was told that American Airlines wasn’t responsible for broken bottles and alcohol. I asked the representative for her manager’s name and phone number and was given the name – but was told the manager had only a FAX number to reach her!

I didn’t ask American Airlines for an arm or a leg – I only asked for the cost of my Jamaican Rum. This amounts to about $36. I didn’t even ask for anything for my possibly-ruined luggage or the contents! (I’m rethinking that though!). I was told unequivocally “NO” even though my luggage traveled extra miles, received extra handling, and likely a long, bouncy truck ride. I find this type of customer service incomprehensible. I worked in customer service for over 15 years and always tried to work out problems to benefit both the customers and the company. I am very upset with American Airlines’ policy, with the lack of ability to talk directly to a higher authority, with the loss of my luggage (which I truly feel caused the breakage), and with my ruined items.

Would I think twice about flying American Airlines again? You bet – and you might think twice as well.

KermitRocks: @jboeckman has a beef with American Airlines too. Don&#39t get him started. I&#39m sure he&#39d be happy to help your mom.

about 4 days ago

nathangilder: Looking forward to your mom&#39s blog post 🙂

about 4 days ago

nerdseyeview: more for that AA guest blog? 4 hour delay IN SEATAC? http://is.gd/nX8W or ANOTHER guest blogger #AASUX ? i&#39m in.

about 4 days ago

phuzion: I don&#39t know the details of the situation, but maybe you should have her contact Consumerist?

about 4 days ago

hpduong: i&#39ve been flying American Airlines on and off for the past year and half and it has always been TERRIBLE

about 4 days ago

CA20K1: Try Singapore Airlines. It&#39s a great way to fly 😉

about 4 days ago

UncleJohn97420: She must not watched the A&E show.lol I would never fly with them. (Airlines was a show on A&E bout America Airlines.)

about 4 days ago

KyleVanKooten: that&#39s right.. Better stick with Southwest!

about 3 days ago

pcasey44: – I am still angry at AMR. They lost my passport and my mother&#39s at a checkpoint on the way back to US from Virgin Islands.

about 3 days ago

caseygotcher: @ianmcnaughton is twittering on his unhappiness with them too

about 3 days ago

ZenTigerpaw: Ouch. That I gotta read.

about 3 days ago

pcasey44: – AMR lost my mother&#39s passport at checkpoint on return from cruise. That was her final cruise, she died shortly after that.

about 3 days ago

DC616: yelling at your chest? LOL!

about 3 days ago

MorningMist: AA has alot of not so happy customers they are what I call a cheap hotel of airlines. Low amenities with low service.

about 3 days ago

donsmith: American is on my bad list too.

about 3 days ago

jboeckman: Don&#39t get me started on AA, I had a very bad experience when I went to a conference in Chicago.

about 3 days ago

limelight: Who really enjoys flying? Seriously! If it wasn&#39t so convenient I&#39d elect to take my car cross country in my underwear.

about a day ago