Dear Carl's Jr. staff: when one orders a six-dollar bacon guacamole burger, one expects guacamole to come with it. Dear apartment complex staff: when one's roof springs a leak on Friday night, one expects it to be fixed by Wednesday of the following week. Dear Oberto beef jerky staff: you have the best flavor on the market. Dear Canon Powershot staff: I would appreciate a better battery meter on your next model so that I'll know when to carry an extra cell. Dear Barenaked Ladies staff: you did a great job with the latest album.