They may pay their agents based on customer satisfaction, but Redfin gets paid on a commission, just like everyone else in real estate. Redfin makes more money when you pay more for a home. The conflict of interest he so elegantly denies definitely exists.

Academic studies? The statistics he mentions are developed internally as an advertisement for Redfin. He makes it sound like college professors are analyzing their business. It is marketing, pure and simple.

40% increase in revenues? Apparently you can achieve 40% revenue increases by entering a whole bunch of markets with teeny, tiny market share in each one. I’m sure that expenses have increased proportionately to support staff in each locale. They do not have an appreciable market share in any market they serve, and as far as I know, their market share in their biggest market of Seattle stalled almost two years ago.

I was just wondering because it’s not disclosed, yet you clearly state “When you’re ready, our local, experienced agents will get you into homes and guide you every step of the way.”

I thought you, of all people, would be careful to differentiate between sponsored paid blog posts and commentary.