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> <channel><title>Comments on: PayPal Denies $450 of Unauthorized Charges</title> <atom:link href="http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/feed/" rel="self" type="application/rss+xml" /><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/</link> <description>News and Reviews! Geek, Internet Entrepreneur, Hardware Addict, Software Junkie, Book Author, Once TV Show Host, Technology Enthusiast, Shameless Self-Promoter, Tech Conference Coordinator, Early Adopter, Idea Evangelist, Tech Support Blogger, Bootstrapper, Media Personality, Technology Consultant, Thicker Quicker Picker Upper.</description> <lastBuildDate>Mon, 23 Nov 2009 01:37:17 -0800</lastBuildDate> <generator>http://wordpress.org/?v=2.8.5</generator> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <item><title>By: John</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-730327</link> <dc:creator>John</dc:creator> <pubDate>Mon, 23 Nov 2009 01:37:17 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-730327</guid> <description>Paypal will only credit a customer&#039;s account if the customer&#039;s PayPal account gets hacked.  It sounds like you Apple account was hacked.  Apple should be the party that credits your Paypal account.</description> <content:encoded><![CDATA[<p>Paypal will only credit a customer&#8217;s account if the customer&#8217;s PayPal account gets hacked.  It sounds like you Apple account was hacked.  Apple should be the party that credits your Paypal account.</p> ]]></content:encoded> </item> <item><title>By: James Riley</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-716213</link> <dc:creator>James Riley</dc:creator> <pubDate>Tue, 30 Jun 2009 20:27:25 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-716213</guid> <description>This just happened to me four days ago, so it clearly isn&#039;t something Apple has fixed. I will never buy another Apple product again, and the moment I can get my hands on a Palm Pre on AT&amp;T I&#039;m going to be going for it, or if an Android phone comes out earlier I&#039;ll go for that. Either or will do the trick. I&#039;m sick of Apple&#039;s bull. I&#039;ve long since sworn off their computers when they decided that replacing my wireless card under warranty was $1000 because the laptop wasn&#039;t pretty. You know, I actually used my laptop daily instead of sticking it in a glass case to just look pretty and show off to people; which is apparently what Apple expects you to do with their laptops. I should have never bought this stupid thing.</description> <content:encoded><![CDATA[<p>This just happened to me four days ago, so it clearly isn&#8217;t something Apple has fixed. I will never buy another Apple product again, and the moment I can get my hands on a Palm Pre on AT&amp;T I&#8217;m going to be going for it, or if an Android phone comes out earlier I&#8217;ll go for that. Either or will do the trick. I&#8217;m sick of Apple&#8217;s bull. I&#8217;ve long since sworn off their computers when they decided that replacing my wireless card under warranty was $1000 because the laptop wasn&#8217;t pretty. You know, I actually used my laptop daily instead of sticking it in a glass case to just look pretty and show off to people; which is apparently what Apple expects you to do with their laptops. I should have never bought this stupid thing.</p> ]]></content:encoded> </item> <item><title>By: Eric M. Monte</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-713784</link> <dc:creator>Eric M. Monte</dc:creator> <pubDate>Sat, 23 May 2009 03:17:29 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-713784</guid> <description>The issue is that iTunes is relying on Credit Cards to handle fraud.  Well if you use Paypal and it&#039;s linked through your bank account YOU ARE NOT PROTECTED FROM FRAUD.  This should not be in the FINE PRINT, this should be something that is made VERY CLEAR.  YOU USE PAYPAL AND IT&#039;S LINKED THROUGH YOUR BANK ACCOUNT YOU WILL NOT BE PROTECTED FROM FRAUD.Paypal markets itself as Safe and secure, but it doesn&#039;t protect you as it should like a credit card.  There should be federal laws enacted that if Paypal wants to maket itself as an alternative to credit cards, they should be forced to protect you like credit cards.iTunes is even more to blame...why can&#039;t it rescind the gift card and just put the credit in your account?  This way Apple doesn&#039;t lose any money but the thief doesn&#039;t profit from it.  At least you get the song downloads.Since most of its songs are DRM protected, why can&#039;t it know which songs were bought with the fraudulent gift card and deactivate those songs.  If it&#039;s with an account where this happens too much deactivate the account, the iPod and ALL DOWNLOADS.I wrote a letter to the BBB and the reply from Apple was call the FTC and report Identity Fraud (not the case) and go handle it through your credit card (not the case).  So the BBB Ombusman from Apple gave me the same canned response that the general customer service rep.Apple is letting blatant fraud go on on their website and they are doing NOTHING about it.  They are part and parcel to this...my God, this is Class Action lawsuit territory.  In my opinion, Apple aids and abets fraud on their website.  They profit from fraudulent activity because they do nothing to stop it.  They hide behind fine print and reply on other entities outside their direct control to solve your problems.Personally, I used Paypal for outside transactions...no more.  Outside of eBay transactions.  Paypal is done.  No more fees from me outside of eBay (because, also I HAVE NO CHOICE).  Which means eBay will suffer also.Apple?  They are done.  No more iPods, NEVER an iPhone.  I was considering a Mac Pro or a Macbook; NOT ANYMORE.  You want to shaft me out of $50.  Fine you just LOST MY BUSINESS and I will tell everyone this story, to never buy an iPod, use iTunes or use an Apple product.  Use Amazon MP3 Downloads, no DRM and Amazon actually has customer service.  Buy a Zune or use any other device.I suggest other people who have had this happen to them to spread the word and boycott Apple and Paypal (and eBay) while you are at it.</description> <content:encoded><![CDATA[<p>The issue is that iTunes is relying on Credit Cards to handle fraud.  Well if you use Paypal and it&#8217;s linked through your bank account YOU ARE NOT PROTECTED FROM FRAUD.  This should not be in the FINE PRINT, this should be something that is made VERY CLEAR.  YOU USE PAYPAL AND IT&#8217;S LINKED THROUGH YOUR BANK ACCOUNT YOU WILL NOT BE PROTECTED FROM FRAUD.</p><p>Paypal markets itself as Safe and secure, but it doesn&#8217;t protect you as it should like a credit card.  There should be federal laws enacted that if Paypal wants to maket itself as an alternative to credit cards, they should be forced to protect you like credit cards.</p><p>iTunes is even more to blame&#8230;why can&#8217;t it rescind the gift card and just put the credit in your account?  This way Apple doesn&#8217;t lose any money but the thief doesn&#8217;t profit from it.  At least you get the song downloads.</p><p>Since most of its songs are DRM protected, why can&#8217;t it know which songs were bought with the fraudulent gift card and deactivate those songs.  If it&#8217;s with an account where this happens too much deactivate the account, the iPod and ALL DOWNLOADS.</p><p>I wrote a letter to the BBB and the reply from Apple was call the FTC and report Identity Fraud (not the case) and go handle it through your credit card (not the case).  So the BBB Ombusman from Apple gave me the same canned response that the general customer service rep.</p><p>Apple is letting blatant fraud go on on their website and they are doing NOTHING about it.  They are part and parcel to this&#8230;my God, this is Class Action lawsuit territory.  In my opinion, Apple aids and abets fraud on their website.  They profit from fraudulent activity because they do nothing to stop it.  They hide behind fine print and reply on other entities outside their direct control to solve your problems.</p><p>Personally, I used Paypal for outside transactions&#8230;no more.  Outside of eBay transactions.  Paypal is done.  No more fees from me outside of eBay (because, also I HAVE NO CHOICE).  Which means eBay will suffer also.</p><p>Apple?  They are done.  No more iPods, NEVER an iPhone.  I was considering a Mac Pro or a Macbook; NOT ANYMORE.  You want to shaft me out of $50.  Fine you just LOST MY BUSINESS and I will tell everyone this story, to never buy an iPod, use iTunes or use an Apple product.  Use Amazon MP3 Downloads, no DRM and Amazon actually has customer service.  Buy a Zune or use any other device.</p><p>I suggest other people who have had this happen to them to spread the word and boycott Apple and Paypal (and eBay) while you are at it.</p> ]]></content:encoded> </item> <item><title>By: ennTOXX</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-713176</link> <dc:creator>ennTOXX</dc:creator> <pubDate>Fri, 08 May 2009 19:45:07 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-713176</guid> <description>everyone going through this should contact Ray Perisi at FOX NEWS
i just got done with an interview with him over ichat about this and they plan on airing it soon.
just shoot him an email and he&#039;ll set it up for you.
GOOD LUCK, i know i need it...here&#039;s my itunes fraudulent purchases story posted in the geeks forums:
http://geeks.pirillo.com/forum/topics/i-got-ripped-off-by-some</description> <content:encoded><![CDATA[<p>everyone going through this should contact Ray Perisi at FOX NEWS<br
/> i just got done with an interview with him over ichat about this and they plan on airing it soon.<br
/> just shoot him an email and he&#8217;ll set it up for you.<br
/> GOOD LUCK, i know i need it&#8230;</p><p>here&#8217;s my itunes fraudulent purchases story posted in the geeks forums:<br
/> <a
href="http://geeks.pirillo.com/forum/topics/i-got-ripped-off-by-some" rel="nofollow">http://geeks.pirillo.com/forum/topics/i-got-ripped-off-by-some</a></p> ]]></content:encoded> </item> <item><title>By: Corbin Harris</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-705169</link> <dc:creator>Corbin Harris</dc:creator> <pubDate>Wed, 14 Jan 2009 03:38:33 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-705169</guid> <description>Hi folks, this just happened to me on Dec. 10th for the tune of $500.00.  I immediately contacted PayPal and Apple. Changed passwords on Apple, PayPal and all other online accounts, pluse deauthorized pre-approval for Apple iTunes.Today PayPal responded by as to others &#039;tough-sh*t&#039; and that was expected since it was clearly an Apple iTunes security issue.I&#039;ve emailed a polite and factual email to sjobs@apple.com and I do not expect a response.  I also, plan on filing a police report and a complaint with my state attorney general.  Anything else I should do to get this resolved?Thanks!  C</description> <content:encoded><![CDATA[<p>Hi folks, this just happened to me on Dec. 10th for the tune of $500.00.  I immediately contacted PayPal and Apple. Changed passwords on Apple, PayPal and all other online accounts, pluse deauthorized pre-approval for Apple iTunes.</p><p>Today PayPal responded by as to others &#8216;tough-sh*t&#8217; and that was expected since it was clearly an Apple iTunes security issue.</p><p>I&#8217;ve emailed a polite and factual email to <a
href="mailto:sjobs@apple.com">sjobs@apple.com</a> and I do not expect a response.  I also, plan on filing a police report and a complaint with my state attorney general.  Anything else I should do to get this resolved?</p><p>Thanks!  C</p> ]]></content:encoded> </item> <item><title>By: sarah</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-702732</link> <dc:creator>sarah</dc:creator> <pubDate>Thu, 01 Jan 2009 23:46:51 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-702732</guid> <description>Thats paypal for ya a bunch of rouges. They should be on that bbc program rouge traders.</description> <content:encoded><![CDATA[<p>Thats paypal for ya a bunch of rouges. They should be on that bbc program rouge traders.</p> ]]></content:encoded> </item> <item><title>By: I built my PC myself</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-681430</link> <dc:creator>I built my PC myself</dc:creator> <pubDate>Thu, 11 Sep 2008 10:18:57 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-681430</guid> <description>HAHAHAHA! That&#039;ll teach you to use Apple products, Mr Fanboy! I find it hilarious how you think that the problem is with PayPal!Apple have piss-poor security, your PayPal account is set up to allow auto-billing from Apple and somehow you still think the Sun shine&#039;s out of Steve Jobs&#039; arse!A normal person might stop and think for a minute... &quot;Hey, this company which I worship is actually pretty shite, they allow anyone who knows my date of birth to access my password. That&#039;s a really stupid mistake they made. Hell, I&#039;m never going to buy from this shitty overpriced company again!&quot;Alas, not you. You continue to evangalise them.I wish stupid people like you the worst punishment I can think of... working in one of the sweatshops where your Apple products are made!</description> <content:encoded><![CDATA[<p>HAHAHAHA! That&#8217;ll teach you to use Apple products, Mr Fanboy! I find it hilarious how you think that the problem is with PayPal!</p><p>Apple have piss-poor security, your PayPal account is set up to allow auto-billing from Apple and somehow you still think the Sun shine&#8217;s out of Steve Jobs&#8217; arse!</p><p>A normal person might stop and think for a minute&#8230; &#8220;Hey, this company which I worship is actually pretty shite, they allow anyone who knows my date of birth to access my password. That&#8217;s a really stupid mistake they made. Hell, I&#8217;m never going to buy from this shitty overpriced company again!&#8221;</p><p>Alas, not you. You continue to evangalise them.</p><p>I wish stupid people like you the worst punishment I can think of&#8230; working in one of the sweatshops where your Apple products are made!</p> ]]></content:encoded> </item> <item><title>By: Tony</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-679605</link> <dc:creator>Tony</dc:creator> <pubDate>Wed, 03 Sep 2008 15:26:30 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-679605</guid> <description>Seriously Chris, this was Apple&#039;s screw up. No matter how nice they were to you when you called, they still owe you $450. In this situation PayPal is in the right. They shouldn&#039;t have to be out of $450 because another company was negligent and irresponsible with your account information. I would go after Apple and make them cough up my money if I were you. PayPal really does suck, but this one isn&#039;t their fault. I think Apple will be more than happy to pay you back because the alternative is the news that Apple had a security hole in iTunes, and you have the megaphone to announce it!</description> <content:encoded><![CDATA[<p>Seriously Chris, this was Apple&#8217;s screw up. No matter how nice they were to you when you called, they still owe you $450. In this situation PayPal is in the right. They shouldn&#8217;t have to be out of $450 because another company was negligent and irresponsible with your account information. I would go after Apple and make them cough up my money if I were you. PayPal really does suck, but this one isn&#8217;t their fault. I think Apple will be more than happy to pay you back because the alternative is the news that Apple had a security hole in iTunes, and you have the megaphone to announce it!</p> ]]></content:encoded> </item> <item><title>By: Anonymous Coward</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-676044</link> <dc:creator>Anonymous Coward</dc:creator> <pubDate>Tue, 19 Aug 2008 16:44:45 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-676044</guid> <description>I happen to work for PayPal and I looked into this particular case because it caught my eye.  According to our customer service team all three charges (there were three that totalled $450) were fully refunded by Apple.  We (PayPal) also refunded Mr. Pirillo $100, so while he has had an unpleasant experience - which I personally regret -  it is one that has in fact made money for him.  I am surprised that this fact has not been made clear by him on this blog.On a separate note, while PayPal is far from perfect (what company is?), we do generally care about trying to keep our customers happy in disputes.  Often these are lose/lose situations, but we really do our best to try to ensure that they can be turned around.  This particular case was a great example of a situation that in fact was resolved completely in the customer&#039;s favor.</description> <content:encoded><![CDATA[<p>I happen to work for PayPal and I looked into this particular case because it caught my eye.  According to our customer service team all three charges (there were three that totalled $450) were fully refunded by Apple.  We (PayPal) also refunded Mr. Pirillo $100, so while he has had an unpleasant experience &#8211; which I personally regret &#8211;  it is one that has in fact made money for him.  I am surprised that this fact has not been made clear by him on this blog.</p><p>On a separate note, while PayPal is far from perfect (what company is?), we do generally care about trying to keep our customers happy in disputes.  Often these are lose/lose situations, but we really do our best to try to ensure that they can be turned around.  This particular case was a great example of a situation that in fact was resolved completely in the customer&#8217;s favor.</p> ]]></content:encoded> </item> <item><title>By: Bryn Youngblut</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-673867</link> <dc:creator>Bryn Youngblut</dc:creator> <pubDate>Sun, 10 Aug 2008 16:59:22 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-673867</guid> <description>I think this is pure BS, I personally lost over $1000 from one guy using paypal, he made a series of purchases over a 8 month period than one day charged back everything...paypal did nothing. Complete BS.</description> <content:encoded><![CDATA[<p>I think this is pure BS, I personally lost over $1000 from one guy using paypal, he made a series of purchases over a 8 month period than one day charged back everything&#8230;paypal did nothing. Complete BS.</p> ]]></content:encoded> </item> <item><title>By: Jake</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-673630</link> <dc:creator>Jake</dc:creator> <pubDate>Sat, 09 Aug 2008 16:15:42 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-673630</guid> <description>+1 BCKThis is Apple&#039;s fault. Not PayPal&#039;s. You need to contact Apple into giving you a refund.(And this is from someone who hates dealing w/ PayPal).</description> <content:encoded><![CDATA[<p>+1 BCK</p><p>This is Apple&#8217;s fault. Not PayPal&#8217;s. You need to contact Apple into giving you a refund.</p><p>(And this is from someone who hates dealing w/ PayPal).</p> ]]></content:encoded> </item> <item><title>By: agentgamma</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-673561</link> <dc:creator>agentgamma</dc:creator> <pubDate>Sat, 09 Aug 2008 11:28:10 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-673561</guid> <description>More like PayUsMoneyz&gt;_&gt; Stupid PayPal!!!Mark Hopkins - &quot;I&#039;ve lost about $7,000 over the years to PayPal.&quot;
O_O omfg! thats total bull(**censored**)</description> <content:encoded><![CDATA[<p>More like PayUsMoneyz</p><p>&gt;_&gt; Stupid PayPal!!!</p><p>Mark Hopkins &#8211; &#8220;I&#8217;ve lost about $7,000 over the years to PayPal.&#8221;<br
/> O_O omfg! thats total bull(**censored**)</p> ]]></content:encoded> </item> <item><title>By: David Moreen</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-673465</link> <dc:creator>David Moreen</dc:creator> <pubDate>Sat, 09 Aug 2008 05:27:39 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-673465</guid> <description>Really sorry that, that happened to you chris my itunes account has not even been buged because I keep a strong pass word and it has nothing to do with my life or never share info on what my pass word could be!</description> <content:encoded><![CDATA[<p>Really sorry that, that happened to you chris my itunes account has not even been buged because I keep a strong pass word and it has nothing to do with my life or never share info on what my pass word could be!</p> ]]></content:encoded> </item> <item><title>By: leonidas</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-673399</link> <dc:creator>leonidas</dc:creator> <pubDate>Sat, 09 Aug 2008 00:15:09 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-673399</guid> <description>This is nothing to do with Paypal but all to do with Apple. Paypal seems to have acted appropriately: it received a debit request from a merchant and processed it. The merchant supplied the necessary id tokens. It&#039;s Apple and its broken processess you should be taking issue with and it&#039;s Apple that should refund your money.</description> <content:encoded><![CDATA[<p>This is nothing to do with Paypal but all to do with Apple. Paypal seems to have acted appropriately: it received a debit request from a merchant and processed it. The merchant supplied the necessary id tokens. It&#8217;s Apple and its broken processess you should be taking issue with and it&#8217;s Apple that should refund your money.</p> ]]></content:encoded> </item> <item><title>By: raytracer</title><link>http://chris.pirillo.com/paypal-denies-450-of-unauthorized-charges/comment-page-4/#comment-673367</link> <dc:creator>raytracer</dc:creator> <pubDate>Fri, 08 Aug 2008 19:13:50 +0000</pubDate> <guid
isPermaLink="false">http://chris.pirillo.com/?p=7773#comment-673367</guid> <description>Has anyone looked through the license agreement you have to click &quot;I Agree&quot; to every time iTunes gets installed or updated?  Perhaps there is something in there that details the security setup they have and how much liability they have in the event of a breach.  I&#039;ve never read more than a few sentences of the EULA, but I&#039;m willing to bet Apple has something in there covering their butt in this matter.  I agree with most of the other people here that Paypal is not at fault (although I also wholeheartedly agree that they suck big time).</description> <content:encoded><![CDATA[<p>Has anyone looked through the license agreement you have to click &#8220;I Agree&#8221; to every time iTunes gets installed or updated?  Perhaps there is something in there that details the security setup they have and how much liability they have in the event of a breach.  I&#8217;ve never read more than a few sentences of the EULA, but I&#8217;m willing to bet Apple has something in there covering their butt in this matter.  I agree with most of the other people here that Paypal is not at fault (although I also wholeheartedly agree that they suck big time).</p> ]]></content:encoded> </item> </channel> </rss><!--
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