Optimus Maximus Keyboard: Horrible Customer Service
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Yes, you read that right. I’ve had it with this company. Their customer service is absolutely horrible. They have canceled my order twice now for the Optimus Maximus keyboard. I’m not a very happy Geek at this point.
A few months ago, this news was huge. Any Geek knows what I’m talking about. However, I feel this is a complete ripoff. This isn’t because of the price. If the keyboard is as it is promised, then the cost is worth it. That’s not the issue I have. I placed one of the first orders, and they sent me an email back saying the order had not gone through. I argued with them, because I know that my credit card was valid and so on. After a lot of going back and forth, they said they had simply canceled my order.
What? Even though I was mad, I lusted after the keyboard still. So, a few months later, Ponzi placed an order to try and buy it for me for Christmas. The problem is, even using a different credit card, the order was again canceled. WHAT?? Something just isn’t right here.
I’m not the only one this has happened to!
I feel this is a scam, and that you should be very wary. If anything, their customer service is just plain bad. The whole ordering process is jacked. Twice now, my order has been canceled for no good reason. If anyone actually orders or has ordered this keyboard… good for you, and good luck to you. However, I’m telling you that you shouldn’t bother.
I feel ripped off, even though they never actually took my money. This product is just so unbelievably amazing looking, and they can’t even be bothered to actually sell it! What’s the deal?
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46 Comments
Technobabbles - Voyagerfan5761's Blog
January 10th, 2008
at 8:25pm
$1,500* to spend on a keyboard. Actually, there are a few problems. The second one is the fact that I don’t really have occasion to use a separate keyboard; I have a laptop, and don’t usually use a proper table. Third, and finally,Chris Pirillo’s experiencesays I would probably not manage to get my hands on one of those keyboards even if I had the money. I really don’t like it when companies try to not sell their product. Though that’s just Chris’s story; I’m sure others have had a fine experience.
Windows Vista Torrent
January 7th, 2008
at 10:45pm
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MSDN Blog Postings
August 16th, 2008
at 8:07am
The $1600 price tag did not bother him; in fact the main thing that did bother him was the way they would not let him order it and then canceled the orders without a reason when they did let him (ref:Optimus Maximus Keyboard: Horrible Customer Service). But then, seven months after that post, everything changed. On August 12th, before over 1000 of the people who love watching what Chris does and how he does it got to witness Chris Pirillo receive his Optimus, plug it in, and take the first look at
OctalMage
January 10th, 2008
at 7:11am
wow,Thats just plain not cool. I totally agree thats an awesome looking keyboard.
Time to re think purchasing one.
MrBuzz
January 10th, 2008
at 12:11pm
Ya, not cool. But, I think the keyboard idea is a very good one. If only art lebedev studio could get it through their heads how to run a company we’d be in business
Joe
January 10th, 2008
at 12:58pm
hey, that’s a good idea.. maybe now they’ll send you a free keyboard *wink, wink*
C222
January 10th, 2008
at 2:30pm
Darn, that is one awesome keyboard. Seeing the Optimus Maximus, I would never settle for the Optimus mini three.
sprtn167
January 11th, 2008
at 4:13pm
Chris, you arent alone! I tried to order the keyboard also, but I was rejected 5 times.
Axlle
January 11th, 2008
at 4:49pm
It may sound like a scam but engadget interviewed them at CES. They probably didnt sell it because they still have a lot of work to do in order to mass produce it. It looks awwwsome tho!
SpencerClai
January 11th, 2008
at 7:12pm
Coustmer service has gone downhill in most companies since they went public. I have had the same expierence with comcast, AOL, symantec, memorex, belken, sony, and UPS.
Surprisingly, HP and Apple have great support, so whenever i can, i buy from those brands.
Sean
January 11th, 2008
at 9:38pm
Ha! had a feeling that the keyboard was too good to be true, I always look for feedback about these things from multiple people before I try to buy em :P
UncleJohnCentral
January 11th, 2008
at 9:50pm
As I stated, I would wait until apple releases there version which is bound to be very similar, but have way better customer service, and probably be a lot more stable. I would not be surprised to find that the apple release also has better response time for key strokes etc.. And will probably be served in a more compact size.
Paranj
January 12th, 2008
at 9:34am
Umm, I never buy software online. I only use Open-Source stuff. But I saw this keyboard and just walked past it. (Meaning pressed the stumble button)
buckamoona
February 22nd, 2008
at 1:19pm
now, there gonan give chris one for free to review etc… and hes gonna be all happy.. .
ianuus
February 23rd, 2008
at 10:31am
I just can’t feel any sympathy for you…probabaly because you come across as a whinely loser in this video >.> So what if they refuse your order? It’s their product, just because you can’t get one means it’s a scam.
DemiGuy
February 23rd, 2008
at 3:47pm
Maybe this is just how they deal with more orders than product available…
Kind of a “try back later” thing…
Karthiliad
February 24th, 2008
at 8:33pm
How is it a scam if they’re not taking your money?
Besides, they have the right to refuse service to anyone they want.
Maybe they didn’t have enough. You’re being a whiny, bitchy little cunt over this just because you didn’t get what you want.
“OMG I want your keyboardz!!!”
“Not yet!”
“SCAMMZORZ!”
I’m surprised you didn’t break down and cry.
You also repeated the same thing like 30 times. Plenty of people have this product and they’re not a huge company that can crank out thousands every day.
sortebill
February 25th, 2008
at 8:45am
Im glad you didnt get it, it would be a shame if such a geeky idiot had such a cool keyboard..
i have ordered things from art lebedev before and there were no problems, maybe its your communication skills or lack of them that is at fault here..
MadmanMacka
February 26th, 2008
at 1:29pm
What a bitch!
catagris
February 27th, 2008
at 3:24am
1. Did they take your money after you canceled the order?
2. If they did not how is it a scam? I thought scams were people trying to steal your money. If they did not take your money than it would not have been a scam.
3.Did you email back to an automated system? If so it would probably take any response and view it as a cancel.
4.How long did you wait before you requested an update for your purchase? A company like that is not used to large amount of orders they are getting. Give them time..
TangoKing123
March 14th, 2008
at 1:05pm
Hey Chris, y don’t u tell them the full story here? Afraid, are we? The fact of the matter is that once they announced that they’d be taking orders 4 the keyboard on the Sunday in May at midday (Moscow time). Loads of people logged on at the same time n crashed payment server. They cancelled orders till they received confirmation that you did order it. How is that a scam? It’s not. The first batch (800) were sold out in a matter of 45 mins. I think you’re just bitchin coz you didn’t get one.
MistaBee69
March 24th, 2008
at 5:05am
I hate this guy, wanna punch him so bad.
druckerfkcer
March 25th, 2008
at 8:15am
optimous maximous is so sickkkkkkkkkkkkkkkkk
oled programable\
newbarker
March 28th, 2008
at 4:33am
I had to switch off at 2:50. Boring. Get your credit sorted.
faralith
March 31st, 2008
at 3:27am
How is it a scam, if they didnt want your money?
thekanemonster
April 1st, 2008
at 8:36am
jeez what a twat
imagine1987
April 13th, 2008
at 11:02am
stupid geek boy, GET A GIRL! fuckin bastard and stop crying like a baby
stevedensmore
April 13th, 2008
at 5:37pm
I got two of’m from the first batch. They probably could tell how much of annoying f*ck you are. Sorry, scrimp and save and buy yourself a life.
avp715
April 19th, 2008
at 11:46am
hes married, and critiquing electronics is part of his job
imagine1987
April 19th, 2008
at 11:49am
oooh “and critiquing electronics” but not crying like a pussy fagot “ooh! i really want the optimus maximus my life is like shit if i cant get it oooh!! ooooohhh!!”
EMERICA9898
April 23rd, 2008
at 1:08pm
dude he got a fricken hot wife ok.. you beter fricken shut the fuck up and ignore him.. h coool
DjArpegius
April 23rd, 2008
at 2:32pm
I would get pissed if that happened to me.
DjArpegius
April 23rd, 2008
at 2:33pm
they can use his credit card number later
rodsky71
April 28th, 2008
at 2:38pm
Maybe they hate you? LOL sorry
traderjeep
May 2nd, 2008
at 11:11am
This guy is such a weazel. i wouldn’t sell him anything either. Another example of an idiot who has never been heard all his life finally finding a place where he can be someone.
miciso666
May 6th, 2008
at 2:51pm
i wished it was for the mouse that would pwn totally and it would be way less cash XD imagine a mouse with all color leds :D
l3l4ck0utN3gritoNYC
May 13th, 2008
at 9:33am
all i have to say is…im not sure if id sell to him either. he is entirely too whiny…
sevenbates
May 14th, 2008
at 5:18am
Oh my dear sweet Jesus, what a weasel.
Dude, you like listening to yourself speak WAY too much. You got to your point 3 minutes into this vid, reiterated your point at the 4 minute mark, then RAMBLED ON ABOUT IT for 4 more minutes.
Wow, what a tool.
mew905
May 17th, 2008
at 2:28am
Its a great keyboard yes, it’s a great keyboard yes, but is it widely available? NO! It’s hand built by a bunch of university students wanting to make some money with something new.
shepzy
May 18th, 2008
at 11:41am
Idiot.
Shomock
May 28th, 2008
at 7:42am
you would probably break it with all the liquids you would splash on it and GET OVER IT!!!!!! its just a keyboard that they will probaly make a better cheaper one in a year or two.
sandrailfreak
May 29th, 2008
at 11:28am
hey retard shut up about the optimus maximus it is the greatest i ordered it with no problems. You didnt get it cause your a loser.
MansonFiend13
May 29th, 2008
at 7:36pm
ok uhm if your going to ordersomething dont order it from the company go threw a second party company.
thecatkin
May 30th, 2008
at 9:17am
Do some research before saying stupid things, okay?
Sorting it all Out : Optimus: from science fiction to fiction to frustration to geek porn, in just 24 months
August 16th, 2008
at 12:11am
[...] not let him order it and then canceled the orders without a reason when they did let him (ref: Optimus Maximus Keyboard: Horrible Customer Service).But then, seven months after that post, everything changed.On August 12th, before over 1000 of the [...]
diablomacer
March 16th, 2009
at 5:57pm
3 problems with his ranting, and he should have read up on it better, #1)) they were limited to an output of 200 keyboards per month for the first few months, then 400 per month, #2))) they are russian, so having poor customer service is to be expected, it isnt like they are going to outsource thier customer service to the us like the us does with india, so thier customer service agents speek russian as a first language, so using babelfish or any other translator to help bridge the language gap, and finaly and the biggest point #3))) IT ISNT A SCAM IS THEY CANCEL THE ORDER AND DONT TAKE YOUR MONEY, IF YOUR ORDER DOESNT GO THROUGH AND NO MONEY CHANGES HANDS THEN IT IS A FAILED ORDER, THEY CANT RIP YOU OFF IF THEY ARENT TAKING YOU MONEY!