Comments on: Internet Hard Drive

By: Rob

Rob — Sat, 05 Dec 2009 17:55:59 +0000

One phrase sums up their service, taken directly from their response to my frustrations:
2. Initial backups can take a few days. Normal upload speeds average between 2 and 3 GB per day.
Fine, I guess if my hard drive doesn’t fail in the next 200 days while it is SLOOOOOLWY backing up my 1 TB of data, then it would be worth it.
Please.
For the $90 I just spent on a 2 year subscription to their service, I could get a decent external and just back up in 1 hour.

By: black golf shoes

black golf shoes — Wed, 01 Apr 2009 07:55:19 +0000

I am amazed with it. It is a good thing for my research. Thanks. ^_^

By: Arbaz The Great

Arbaz The Great — Thu, 19 Mar 2009 16:44:11 +0000

Dont Take Tention

By: Arbaz Yhe Great

Arbaz Yhe Great — Thu, 19 Mar 2009 16:42:12 +0000

Thats Excelent And I could Afford It easily

By: Hans Wedemeyer

Hans Wedemeyer — Fri, 19 Sep 2008 15:20:39 +0000

I started using Carbonite and everything seemed to work fine.
Then Carbonite insisted I re-install the software and since then it has not worked.
Carbonite sends an automated email telling me to contact Customer Service.
I have sent countless emails to Carbonite Customer Service and to Tech support and never get a reply.

I called them and the automated message reports the wait time is always at least 1 hour… Then I get the offer to Spend US$19.995 for “special priority service with red carpet treatment”
I’d spend the US$20 but I can never get the sale department on the phone !
All in all. The Idea of Carbonite is good. The Service and technical support “sucks” . I renewed a while back (my second year) but I doubt I will continue unless there is a serious effort to improve the service.
Note! My Carbonite installation failed 4 days before hurricane IKE hit…. and I’m still not able to re-install the program.

By: D0M1N8R

D0M1N8R — Tue, 16 Sep 2008 04:58:45 +0000

At work we sell a rebranded carbonite client and provide support for it. How ever that comes at a premium. What you get is 100% US based support for those who care and someone you can contact for assistance if there is a problem with it or if you need assistance recovering data. You can connect via chat and we can screenshare or call to speak with a tech live. (maybe you catch me). $89/year not sure if I can release more info.

By: Carbonite Coupons ~ Chris Pirillo

Carbonite Coupons ~ Chris Pirillo — Wed, 10 Sep 2008 22:02:09 +0000

[...] http://chris.pirillo.com/2006/06/01/internet-hard-drive/ [...]

By: idontthinkso

idontthinkso — Thu, 12 Jun 2008 04:37:54 +0000

yeah carbonite is awesome….until you have to restore your files, then it fails miserably. last month, i had to restore my files after a hard drive crash, and it never restored more than 30% after 4 weeks. try calling them between their limited hours of 9 am – 5 pm, when most people are at work, and you’ll be on hold all day. try emailing them, and you’ll get a form response. whatever you do, don’t use carbonite!!!!

By: HSVBoI

HSVBoI — Sun, 04 May 2008 07:19:27 +0000

well to start off i have not backed up my laptop at all ever since i have gotten it…because i dont really wonna pay to just store files when i can just leave it sitting on my laptop and hope nothing will go wrong and if i really think something is going to go wrong i will just put my backup on my 6 thumb drives all 8GB and it does the job and i just use the system restore point..and it seems fine but i am getting an External hard drive and when i get that i might get into the habbit of doing regular system backups…but untill then i feel nothing is going to go wrong (touch wood)…

cya

By: nick humphrey

nick humphrey — Fri, 15 Feb 2008 12:12:26 +0000

carbonite sucks because it is only backup, no archiving…

By: Abhi

Abhi — Thu, 23 Nov 2006 15:28:45 +0000

Carbonite has a little note in it’s EULA that they have a right to charge you extra money for “above average” storage used…

I recommend trying out Titanize [http://Titanize.com]… it’s Personal Content Manager [vs. run of the mill backup] so for the same $5 a month, you get local archiving, remote access, sync, share, publish. :)

Give it a try!

By: Steve Bernier

Steve Bernier — Mon, 30 Oct 2006 18:52:14 +0000

Just to let you know that I agree with most of the comments. It seems a “set & forget” stuff, really. The price is very good, too.

Most importantly: I tried to restore, and it WORKED! How many people do backup, but never tried the restore? Well I just restore 300 MB, but it was ok (but not very fast… 100 kbytes/sec… my download speed is 300kbytes/sec max). Anyways, good for me too!

By: Tom Gross

Tom Gross — Fri, 27 Oct 2006 11:35:26 +0000

I bought this program a few days ago and it is fantastic. The interface is simple and the program works in the background without even interrupting my VOIP on my cable connection. It took about two days to back up 6GB of personal files, but now only new or modified files will be backed up.
I’m kind of a “Be Prepared” Boy Scout with 4X daily backups on my external hard drive and weekly DVD data disk backup burns, but these might all fail if my home were hit by a disaster.
The price is great, and as Ron Popiel says, “Set it, and forget it!”

By: Pocket PC Thoughts :: View topic - Is Your Data Safe? Probably Not. Would You Pay $5 a Month to Protect it All?

Mon, 19 Jun 2006 23:21:44 +0000

[...] I’m a new Carbonite user referred there by Chris Prillo’s blog and wanted to share some things here for the people who may be considering Carbonite.I have about 130GB to backup. Admittedly, this is a huge block of data but Carbonite advertises themselves as “unlimited” and shows 40GB on their homepage. After about 5 days of backup, I got an email from Carbonite telling me “Your account has been disabled temporarily. You must either reduced [sic] your pending backup size so that it falls below 100GB or cancel your account.” I did neither but emailed their support with my concerns regarding the vagarities of the EULA (previously mentioned in this thread) and advertising and asked them if there was a second tier plan. I haven’t heard back. My backup continues.Which brings me to my second point – speed. I’m a Fiber Optic user and get very high upload speeds but have been disappointed by Carbonite’s speed which to my mind does not take advantage of available upload bandwidth. I’m 12 days in of nearly continuous uptime with minimal interruptions, and only about 30% complete.These things being said, I LOVE the interface and the concept is awesome. I have never seen anything simpler for backup and I sincerely hope that they can work out the business to meet all customers’ needs. I paid for my year today despite the earlier email and I guess we’ll see what happens. I’d definitely recommend Carbonite to family users who need simple, no-hassle backup and hope that they can find space in their model for users like me. [...]

By: The Offsite Solution? at wujimon

The Offsite Solution? at wujimon — Mon, 05 Jun 2006 21:18:15 +0000

[...] After reading Chris Pirillo suggesting the internet backup service, Carbonite, I decided to give it a try. I had issues connecting to the carbonite server on Friday and was a bit put off by that. I send an email to support and received a response within an hour they were experiencing server issues. I’m assuming due to the increased traffic … [...]