Internet Connection Problems
http://live.pirillo.com/ – Chris and Ponzi had a problem with their Internet connection yesterday – they were unable to check their mail or download updates for Microsoft Money.
There are two programs you can run to elp you diagnose an Internet connectivity problem:
- Ping – by pinging a server, you can find out if your computer can see the server.
- Traceroute – if your computer cannot ping a server, running traceroute can help you determine where the problem lies – either on your internet LAN, your Internet connection, or somewhere else on the Internet
If all else fails, you may need to restock your supply of small Splenda packets.
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GoToAssist lets you provide support to your friends or customers even when they aren't at home. By using the unattended support feature, you can fix their software issues, install their updates, or nearly anything else you would normally do on-site.
2 Comments
Hache
July 28th, 2007
at 1:36am
hi, I am having the very same problem.
U were right, I was blaming something else at the beginning. I thought it was some spyware or virus problem, and I spent months just cleaning and scanning my computer.
Thankyou for clearing that up now.
But I don’t know how to fix it from here.
I understand I can use Ping, traceroute and pathping to monitor or collect results of the packets from “parts of the internet”.
But how do analyse those results? and how do I use that information to fix the problem?
Hache
July 28th, 2007
at 1:36am
hi, I am having the very same problem.
U were right, I was blaming something else at the beginning. I thought it was some spyware or virus problem, and I spent months just cleaning and scanning my computer.
Thankyou for clearing that up now.
But I don’t know how to fix it from here.
I understand I can use Ping, traceroute and pathping to monitor or collect results of the packets from “parts of the internet”.
But how do analyse those results? and how do I use that information to fix the problem?