I am also most interested in what Michael Dell’s responses are to your question of “Dell Hell”. I have also been a loyal Dell customer. I have owned three Dell laptops and four desktops starting in 1998 and until the very last one, been very satisfied. I sold the last laptop after three months of screwing with it! I have been very frustrated over that time with the frequency of problems that I am having with my newest purchuses, the declining quality of their support and the increasing levels of junk that come pre installed on their computers. As a result of the increasing levels of frustration with the Dell (and the Windows spyware and virus magnet), my last purchase was a MacBook. It has also had some problems, but there was zero preinstalled third party software installed on a trial basis. My most recent windows purchase was a Gateway laptop, and it has been in a league above my most recent Dell purchases.
I like Dell and would like to see them do well, but I can tell you that they ain’t what they used to be. There product, service and customer awareness have all decreased in recent years. There recent products also do not match up with previous offerings, at least when compared to the competition. I hope that they are able to get there eye back on the ball.

Your starry-eyes giddiness noes not become you. Bringing up the subject of “Dell Hellâ€Â? was not a a “bold move”. You are a well-known member of the digirati. HE should have been delighted at meeting Chris Motherf#cking Pirillo! You have the right to ask pointed questions and EXPECT a “satisfactory answer”. (What was his answer, anyway?) Michale Dell is just another dude, dude. We’re all equals. Stand tall.